SERVICE DELIVERY AND MANAGEMENT Sample Clauses

SERVICE DELIVERY AND MANAGEMENT. Upon validation of the Customer's order by OVH, OVH installs the Customer's Service. It is then up to the Customer to connect to its Management Interface, that is accessible from the OVH site after logging in with its identifier and password, to configure the Service. The Customer must specify the particular domain name on which it wants to install the Service and the technical configuration of the domain name The Customer creates the Accounts on the domain names managed at OVH directly from the management interface, and for which it will be charged or debited under the conditions defined in Article 9 hereof. Customers of OVH have a choice of Account types, and each type is customizable. OVH reserves the right to add new functionality, to remove functionality or to change existing functionality of such Accounts from time to time. It is the Customer's responsibility to determine what features it wishes to assign to each of its Users and to subscribe accordingly the corresponding Accounts. The Customer may purchase different types of Accounts on the Service.
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SERVICE DELIVERY AND MANAGEMENT. 7. 4net Obligations‌
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SERVICE DELIVERY AND MANAGEMENT. Requirement 10: (Mandatory) Bidders should detail their project management approach, including: · their process for change control over the life of the contract, and in particular for managing changes to the service offered in 2013 when further changes to the prospective adopters’ journey will come into force e.g. a new two stage approval process; · their approach to quality assurance; · their approach to risk and issue management, any specific risks or issues foreseen in delivering their proposal and the contingencies and counter measures which would be put in place to mitigate them; and · outline their proposed exit strategy to support any required transition at the end of the contracting period. Evaluation Weighting 2 Supporting Reference: None Tenderer Compliance : Please use this text field to explain how your solution meets this requirement Change control There are two principal Change Control Processes for the Gateway - Changes in Service in response to enquiry patterns and needs and Changes to Content generated by changes in assessment/law and in the public understanding of it. The principal driver of Change in Service shall be the pattern and profile of service users with live data available, monthly reporting and quarterly/annual trends analysis provided by the Lead Adviser based upon data collection design informed by the research and evaluation adviser. Customer satisfaction data will be gathered systematically and by sampling and an annual mystery shopper process undertaken of the Gateway and randomly sampled agency experiences. The level of sophistication and data resilience in these processes is dependent on resource but a pragmatic approach is recommended since web-based changes can be made instantly and the difference rapidly assessed and call volumes similarly modelled. Understanding the overall impact of the Gateway and development of the customer service capacity across all agencies to welcome prospective adopters could be beneficial via Omnibus at relatively modest cost and is a possible addition to the proposals identified in the marketing section. The change process for Service Change shall be split between direct-contact and virtual contact aspects. Direct contact (call handling, webinar, email and call-back) shall be dynamically tested in the start-up period and permanent shifts in availability agreed with the Department in the contract meetings. The resource is shaped on the basis of help line evidence and constrained but it is fl...
Sample 1
SERVICE DELIVERY AND MANAGEMENT. Upon validation of the Customer's order by Nuagerie, Nuagerie installs the Customer's Service. It is then up to the Customer to connect to its Client Area, that is accessible from the Nuagerie site after logging in with its identifier and password, to configure the Service. The Customer must specify the particular domain name on which it wants to install the Service and the technical configuration of the domain name The Customer creates the Accounts on the domain names managed at Nuagerie directly from the Client Area, and for which it will be charged or debited under the conditions defined in Article 9 hereof. Customers of Nuagerie have a choice of Account types, and each type is customizable. Nuagerie reserves the right to add new functionality, to remove functionality or to change existing functionality of such Accounts from time to time. It is the Customer's responsibility to determine what features it wishes to assign to each of its Users and to subscribe accordingly the corresponding Accounts. The Customer may purchase different types of Accounts on the Service.
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Related to SERVICE DELIVERY AND MANAGEMENT

  • Service Delivery Grantee shall:

  • SERVICE DELIVERABLES You will receive service on the Covered Product as described below: Carry-In: Unless otherwise provided in this Agreement, the Covered Product must be shipped or delivered and retrieved by You at Our authorized service center during normal business hours. In-Home/On-Site: Service will be performed in Your home or on-site as indicated on the Declarations Page of this Agreement, or on Your sales receipt or invoice provided You have fulfilled the following requirements: (1) provide Our authorized technician with accessibility to the Covered Product; (2) provide a non-threatening and safe environment for Our authorized technician; and (3) an adult over the age of 18 must be present for the period of time Our authorized technician is scheduled to provide service and while Our authorized technician is on Your property servicing the Covered Product. In-Home Service will be provided by Our authorized service provider during regular business hours, local time, Monday through Friday, except holidays. Our authorized service center may opt to remove the Covered Product to perform service in-shop. The Covered Product will be returned upon completion. Additional time and mileage charges for in-home repairs outside of twenty-five (25) contiguous land miles or the normal service radius of Our authorized service center are not covered by this Agreement, and are Your responsibility.

  • Contract Monitoring The criminal background checks required by this rule shall be national in scope, and must be conducted at least once every three (3) years. Contractor shall make the criminal background checks required by Paragraph IV.G.1 available for inspection and copying by DRS personnel upon request of DRS.

  • Construction Services 4,500 thousand SDR for Japan Post in Group A 15,000 thousand SDR for all other entities in Group A 4,500 thousand SDR for entities in Group B Architectural, engineering and other technical services covered by this Agreement: 450 thousand SDR Other services: 130 thousand SDR List of Entities which procure the services, specified in Annex 4:

  • Extra Services District-authorized Services outside of the scope in Exhibit “A” or District-authorized reimbursables not included in Construction Manager’s fee.

  • Coordination, Oversight and Monitoring of Service Providers As set forth in the Administrative Services Agreement between the Fund and CRMC, CRMC shall coordinate, monitor and oversee the activities performed by the Service Providers with which AFS contracts. AFS shall monitor Service Providers’ provision of services including the delivery of Customer account statements and all Fund-related material, including summary prospectuses and/or prospectuses, shareholder reports, and proxies.

  • Installation Services 3.1 The Bitstream 2a Service includes a Standard Install as set out below (in each case to the extent that the relevant provisioning works are not already complete for the relevant Service Order).1

  • Interconnection Service Interconnection Service allows the Interconnection Customer to connect the Large Generating Facility to the Participating TO’s Transmission System and be eligible to deliver the Large Generating Facility’s output using the available capacity of the CAISO Controlled Grid. To the extent the Interconnection Customer wants to receive Interconnection Service, the Participating TO shall construct facilities identified in Appendices A and C that the Participating TO is responsible to construct. Interconnection Service does not necessarily provide the Interconnection Customer with the capability to physically deliver the output of its Large Generating Facility to any particular load on the CAISO Controlled Grid without incurring congestion costs. In the event of transmission constraints on the CAISO Controlled Grid, the Interconnection Customer's Large Generating Facility shall be subject to the applicable congestion management procedures in the CAISO Tariff in the same manner as all other resources.

  • Construction Management Services a. A-E may be required to review and recommend approval of submittals, shop drawings, Request for Information (RFI) and/or calculations for temporary structures such as trench shoring, false work and other temporary structural forms.

  • Implementation Services The Company and the Client have developed a plan for implementing the services to be provided hereunder, including with respect to the transition of responsibility for such services from the Client and its current administrator to the Company, which plan attached hereto as Schedule I (the “Implementation Plan”). The Company shall perform the services required to complete the Implementation Plan, as set forth therein (the “Implementation Services”). The Company and the Client shall comply with any applicable requirements agreed in the Implementation Plan.

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