Customer Experience. A report on the customer experience delivered by the Franchisee, including:
Customer Experience. Affiliate activities drive customers to xxx.Xxxxx-Xxx.xxx. Upon a customer reaching the Web Site, Vivid-Pix captures the Affiliate POP Code, provides an explanation of the software and gives the customer the offer to try or buy the software. Affiliates may install the software onto customer computers and enter POP Code during install. The Affiliate may also purchase and sell Prepaid Software Cards.
Customer Experience. The Bank shall ensure that the Program’s features and functionality shall be Competitive. In furtherance of the foregoing, the Bank shall use commercially reasonable efforts to ensure that the Bank and its Affiliates perform their obligations hereunder at all times in such a way as to ensure a level of customer service to Cardholders and a consumer experience to Applicants and Cardholders that is consistent with the Company’s brand. The Bank represents that the SLAs set forth on Schedule 7.3 are, as of the date of this Agreement, competitive in the aggregate with the customer service level standards provided to the Comparable Partner Programs as of such date. Without limiting the foregoing, the Bank shall perform its obligations hereunder (x) with no less than a reasonable degree of care and diligence, and (y) with no less care and diligence than that degree of care and diligence employed by the Bank and its Affiliates with respect to its obligations relating to the Comparable Partner Programs. The Bank and its Affiliates and Service Providers shall perform their respective service obligations hereunder at all times in such a way as to not disparage or embarrass the Company or its name or brands.
Customer Experience. The Servicer shall ensure that the Program’s features and functionality shall be commercially reasonable for a program of this type. In furtherance of the foregoing, the Servicer shall use commercially reasonable efforts to ensure that the Servicer performs its obligations hereunder at all times in such a way as to ensure a level of customer service to Cardholders and a consumer experience to Applicants and Cardholders that is consistent with commercially reasonable standards for a program of this type. Without limiting the foregoing, the Servicer shall perform its obligations hereunder (x) with no less than a reasonable degree of care and diligence, and (y) with no less care and diligence than that degree of care and diligence employed by the Servicer when servicing comparable assets for itself or as servicer for third parties. The Parties and their respective Affiliates and Service Providers shall perform their respective obligations hereunder at all times in such a way as to not disparage or embarrass any other Party or its name or brands.
Customer Experience. The TTC will provide good customer service and strive to continually improve where possible, ensuring that it extends any existing TTC policies, charters, etc. to its customers on Line 6 Xxxxx West, and any services it currently provides, such as Lost Articles, will also be extended to Line 6 Xxxxx West. Furthermore, Line 6 Xxxxx West stations will be staffed with Customer Service Agents (CSAs) and supervisory staff to manage customer-facing services. The operational responsibilities of the TTC also include communicating with the public, providing updates on service issues and responding to customer complaints and feedback. The TTC will be the customer-facing entity for all communications on Line 6 Xxxxx West, and collaborate with Metrolinx and Project Co. to resolve customer-related issues, where applicable. Co-ordinating with the Maintainer – The TTC will not be responsible for any maintenance-related activities or functions of Line 6 Xxxxx West, as this will be under the purview of Metrolinx, and based on obligations outlined in the Project Agreement (PA), which exists between Metrolinx and Project Co. To ensure all parties continue to deliver a seamless customer experience, the TOSA and PA have specified various meetings and committees to ensure collaboration amongst the TTC, Metrolinx and Project Co. For example, the parties are required to meet daily to co-ordinate daily operations and maintenance activities, and any special events, and to discuss the previous day’s performance of Line 6 Xxxxx West. These forums will provide the TTC with the ability to communicate any issues or concerns with maintenance activities to mitigate any impact on operations. Metrolinx will be responsible for the enforcement of the maintenance standards with Project Co. through the various mechanisms outlined in the PA. To ensure the delivery of its Operator Services, the TTC is developing a Quality Management System (QMS) to manage and oversee the quality of its Operator Services for Line 6 Xxxxx West. The QMS will define processes, methods, key performance indicators, etc. to ensure quality assurance and quality control of the TTC’s processes. The TTC continues to collaborate with Metrolinx to ensure that there is co-operation between the parties in anticipation of the opening of Line 6 Xxxxx West, with the over- arching objective of ensuring a seamless customer experience. Commercial Scope The other major component of the overall TOSA is the commercial scope, which define...
Customer Experience. Customer Consent and Authorization The Green Button Connect standard requires the use of an OAUTH 2.0 xxxxxxxx0 to enable the customer and platform user to electronically negotiate the permissions and authorizations necessary to perform secure data sharing. Every attempt will be made to simplify the customer experience for consent and authorization of data sharing with as few “clicks” or “data entry screens” as possible The NH Utilities shall operate the Platform at all times such that the customer-facing online experience meets the following minimum criteria: (1) granting of authorizations shall be completed in the fewest reasonable number of actions or steps of the customer; (2) authentication of the customer’s identity shall be no more onerous than the NH Utilities’ then-current practices on their web portals; (3) granting an authorization shall be completed on a single web page or “screen” similar to the example provided below; and (4) the on-line presence shall be optimized for different screen sizes (e.g., desktop, tablet and mobile).
Customer Experience. A. The OBS will provide online customer enrollment, including simple account creation and login features as well as management tools for modifying and updating user accounts.
Customer Experience. Introducing Driver Controlled Operation (DCO) and freeing up Guards from door and dispatch responsibilities on enabled rolling stock will allow for enhanced focus for Guards on the needs of customers. SWR will expect all Guards to deliver on our Customer Experience standards, against which they will be trained and assessed, with future SWR Guards recruited in line with these.
Customer Experience. (a) The Corporation shall improve the customer experience across its retail network, including by converting stores to more modern retailing formats such as self-serve, open concept formats, and shall ensure that all newly built stores shall have self-serve, open concept formats.
Customer Experience. This metric measures the Contractor’s performance in customer-focused behavior in the daily operation of delivering services.
