CONTRACTOR’S Customer Service Sample Clauses

CONTRACTOR’S Customer Service. All service inquiries and complaints shall be directed to CONTRACTOR. 2314 18.01.1 A representative of CONTRACTOR shall be available to receive the 2315 complaints during normal business hours. 2316 18.01.2 All service complaints will be handled by CONTRACTOR in a 2317 prompt and efficient manner. In the case of a dispute between CONTRACTOR and a 2318 Service Recipient, the matter will be reviewed and a decision made by the Town 2319 Representative. 2320 18.01.3 CONTRACTOR will utilize the Customer Service Log to maintain a 2321 record of all inquiries and complaints in a manner prescribed by the TOWN.
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CONTRACTOR’S Customer Service. All service inquiries and complaints shall be directed to CONTRACTOR. 2243 18.01.1 A representative of CONTRACTOR shall be available to receive the 2244 complaints during normal business hours. 2245 18.01.2 All service complaints will be handled by CONTRACTOR in a prompt 2246 and efficient manner. In the case of a dispute between CONTRACTOR and a Service 2247 Recipient, the matter will be reviewed and a decision made by the Town Representative. 2248 18.01.3 CONTRACTOR will utilize the Customer Service Log to maintain a 2249 record of all inquiries and complaints in a manner prescribed by the TOWN. 2250 18.01.3.1 For those complaints related to missed collections that are 2251 received by 1:00 p.m. on a Work Day, CONTRACTOR will return to the Service Unit address 2252 and Collect the missed materials before leaving the Service Area for the day. 2253 18.01.3.2 For those complaints related to missed collections that are 2254 received after 1:00 p.m. on a Work Day, CONTRACTOR shall have until the end of the following 2255 Work Day to resolve the complaint. 2256 18.01.3.3 For those complaints related to repair or replacement of 2257 Carts or Bins, the appropriate Articles of this Agreement shall apply. 2258 18.01.4 CONTRACTOR agrees that it is in the best interest of the TOWN that 2259 all Garbage and Recyclable Material be collected on the scheduled collection day. 2260 18.01.4.1 Accordingly, missed collections will normally be collected 2261 as set forth above regardless of the reason that the collection was missed. However, in the 2262 event a Service Recipient requests missed Collection Service more than two (2) times in any 2263 consecutive two (2) month period the Town Representative will work with CONTRACTOR to 2264 determine an appropriate resolution to that situation. 2265 18.01.4.2 In the event CONTRACTOR believes any complaint to be 2266 without merit, CONTRACTOR shall notify the Town Representative, either by Phone or Email. 2267 The Town Representative will investigate all disputed complaints and render a decision. 2268 ARTICLE 19. Quality of Performance of Contractor 2269 19.01 Intent. CONTRACTOR acknowledges and agrees that one of TOWN’S 2270 primary goals in entering into this Agreement is to ensure that the Collection Services are of the 2271 highest caliber, that Service Recipient satisfaction remains at the highest level, that maximum 2272 diversion levels are achieved, and that materials collected are put to the highest and best use to 2273 ...
Sample 1
CONTRACTOR’S Customer Service. All service inquiries and complaints shall be directed to the CONTRACTOR. A representative of the CONTRACTOR shall be available to receive the complaints during normal business hours. All service complaints will be handled by the CONTRACTOR in a prompt and efficient manner. In the case of a dispute between the CONTRACTOR and a Service Recipient, the matter will be reviewed and a decision made by the Contract Administrator
Sample 1
CONTRACTOR’S Customer Service. CONTRACTOR shall maintain staff, office 15 hours and after hours phone answering capabilities in accordance with Section 14.01. All 16 service inquiries and complaints shall be directed to the CONTRACTOR. A representative of 17 the CONTRACTOR shall be available to receive the complaints during normal business hours. 18 All service complaints will be handled by the CONTRACTOR in a prompt, courteous, and 20 the matter will be reviewed and a decision made by the City Representative.
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CONTRACTOR’S Customer Service. All service inquiries and complaints will be directed to Contractor. A representative of Contractor must be available to receive the complaints during normal business hours. Contractor is required to utilize the City’s Customer Relationship Management System (CRMS) for handling of customer complaints received by the City for hauling, street sweeping, storm drain cleaning, and any other services under this Agreement. Contractor must participate in mandatory CRMS training before utilizing system. All service complaints will be handled by Contractor in a prompt and efficient manner. CRMS cases must be addressed and resolved within 3 Work Days. In the case of a dispute between Contractor and a Service Recipient, the matter will be reviewed, and a decision made by the Agreement Administrator.
Sample 1
CONTRACTOR’S Customer Service. All service inquiries and complaints shall be directed to CONTRACTOR however, all Residential service starts and stops shall be directed to CITY. A representative of CONTRACTOR shall be available to receive the complaints during normal business hours. All service inquiries and complaints will be handled by CONTRACTOR in a prompt and efficient manner. In the case of a dispute between CONTRACTOR and a Service Recipient, the matter will be reviewed and a decision made by the City Manager.
Sample 1
CONTRACTOR’S Customer Service. All service inquiries and complaints will be directed to Contractor. A representative of Contractor must be available to receive the complaints during normal business hours. All service complaints will be handled by Contractor in a prompt and efficient manner. CRMS cases must be addressed and resolved within 3 Work Days. In the case of a dispute between Contractor and a Service Recipient, the matter will be reviewed, and a decision made by the Agreement Administrator.
Sample 1
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Related to CONTRACTOR’S Customer Service

  • CONTRACTOR CUSTOMER SERVICE REPRESENTATIVE Contractor shall designate a customer service representative (and inform Enterprise Services of the same) who shall be responsible for addressing Purchaser issues pertaining to this Master Contract.

  • Customer Service A. PRIMARY ACCOUNT REPRESENTATIVE. Supplier will assign an Account Representative to Sourcewell for this Contract and must provide prompt notice to Sourcewell if that person is changed. The Account Representative will be responsible for: • Maintenance and management of this Contract; • Timely response to all Sourcewell and Participating Entity inquiries; and • Business reviews to Sourcewell and Participating Entities, if applicable.

  • Customer Services Customer Relationship Management (CRM): All aspects of the CRM process, including planning, scheduling, and control activities involved with service delivery. The service components facilitate agencies’ requirements for managing and coordinating customer interactions across multiple communication channels and business lines. Customer Preferences: Customizing customer preferences relative to interface requirements and information delivery mechanisms (e.g., personalization, subscriptions, alerts and notifications).

  • Contractor’s Contract Manager The Contractor’s Contract Manager, who is primarily responsible for the Contractor’s oversight of the Contract performance, will be identified in a separate writing to the Department upon Contract signing in the following format: Contractor’s Contract Manager Name Contractor’s Name Contractor’s Physical Address Contractor’s Telephone # Contractor’s Email Address If the Contractor changes its Contract Manager, the Contractor will notify the Department. Such a change does not require an amendment to the Contract.

  • CUSTOMER SERVICE ACCESS The Competitive Supplier agrees to provide, or cause to be provided, certain customer services to Participating Consumers. Such services shall be reasonably accessible to all Participating Consumers, shall be available during normal working hours, shall allow Participating Consumers to transact business they may have with the Competitive Supplier, and shall serve as a communications liaison among the Competitive Supplier, the Town, and the Local Distributor. A toll-free telephone number will be established by Competitive Supplier and be available for Participating Consumers to contact Competitive Supplier during normal business hours (9:00 A.M. - 5:00 P.M. Eastern Standard Time, Monday through Friday) to resolve concerns, answer questions and transact business with respect to the service received from Competitive Supplier. The Town will post program-related information on the Town’s website which will be available to Participating Consumers for general information, product and service information, and other purposes.

  • Customer Service Support During the Term of this Agreement, VNDS will provide reasonable telephone and e-mail customer service support to Registrar, not Registered Name Holder or prospective customers of Registrar, for nontechnical issues solely relating to the System and its operation. VNDS will provide Registrar with a telephone number and e-mail address for such support during implementation of the Supported Protocol, APIs and Software. First-level telephone support will be available on a 7-day/24-hour basis. VNDS will provide a web-based customer service capability in the future and such web-based support will become the primary method of customer service support to Registrar at such time.

  • The Web Services E-Verify Employer Agent agrees to, consistent with applicable laws, regulations, and policies, commit sufficient personnel and resources to meet the requirements of this MOU.

  • Customer Service Standards The Franchising Authority hereby adopts the customer service standards set forth in Part 76, §76.309 of the FCC’s rules and regulations, as amended. The Grantee shall comply in all respects with the customer service requirements established by the FCC.

  • B5 Contractor’s Staff B5.1 The Authority may, by written notice to the Contractor, refuse to admit onto, or withdraw permission to remain on, the Authority’s Premises:

  • Information about Contractor Employees 23.1. The Authority may by notice require the Contractor to disclose such information as the Authority may require relating to those of the Contractor’s employees carrying out activities under or connected with the Framework Agreement.

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