Examples of Normal Business Hours in a sentence
Any Services that Client requests to be performed outside of Normal Business Hours following mutual agreement of the SOW will result in an automatic increase in the Fees at a rate of 1.5 x daily rate stipulated in this SOW, or, if no daily rate is stipulated in this SOW, an additional daily fee of a minimum of $1,000 per day will be charged.
In addition, Customer will provide Symantec personnel with access to all buildings, phone systems, internet access, server rooms, and workstations, and will provide all necessary passes for access to such areas if work is required by Customer outside of a Normal Business Hours.
Except for Customer’s 24/7 access to request assistance (as described in the Service features), all Services will be performed during Normal Business Hours.
REMOTE SLA Symantec will commence remote service within 12 Normal Business Hours following Symantec Receipt (as defined in Remote Service below).