Reserve Equipment. The CONTRACTOR shall have available to it, at all times, a reasonable number of reserve Collection equipment which can, to the extent needed to complete the Collection route, be dispatched within one (1) hour of any breakdown. Such reserve equipment shall correspond in size and capacity to the equipment used by the CONTRACTOR to perform the contractual duties.
Reserve Equipment. Contractor shall have available to it, at all times, reserve Collection equipment which can be put into service and operation within one (1) hour of any breakdown. Such reserve equipment must correspond in size and capacity to the equipment used by the Contractor to perform the contractual duties.
Reserve Equipment. 36 CONTRACTOR shall have available to it, at all times, reserve 37 collection equipment which can be put into service and operation within one (1) 38 hour of any breakdown. Such reserve equipment shall correspond in size and 39 capacity to the equipment used by CONTRACTOR to perform services pursuant 40 to this Agreement. CONTRACTOR shall provide the City Representative with 1 the replacement vehicle information including: the CONTRACTOR-assigned 2 identification number, DMV license number, tare weight of each vehicle as 3 determined by weighing at a public scale, the age of the chassis and body, type 4 of fuel used, the type and capacity of each vehicle, the number of vehicles by 5 type, the date of acquisition, the decibel rating and the maintenance and rebuild 6 status.
Reserve Equipment. CONTRACTOR shall have available to it, at 1940 all times, reserve collection equipment which can be put into service and operation within 1941 one (1) hour of any breakdown. Such reserve equipment shall correspond in size and 1942 capacity to the equipment used by CONTRACTOR to perform the contractual duties. 1943 ARTICLE 13. Customer Service Program 1944 13.01 Customer Service Program. CONTRACTOR shall develop, implement, and 1945 maintain a Customer Service Program to ensure that all services provided under this 1946 Agreement are provided at high quality and in accordance with CONTRACTOR’S Customer 1947 Service Program Plan attached as Exhibit 11 of this Agreement. 1948 13.01.1 CONTRACTOR’S Customer Service Plan may be revised from time 1949 to time, at CONTRACTOR’S discretion, provided that any amendments to the Plan shall be 1950 approved by the Town Representative. Approval of any amendments by Town 1951 Representative shall not be unreasonably withheld. 1952 13.02 CONTRACTOR’S Office. CONTRACTOR shall maintain an office in Sonoma 1953 County that provides walk-in and telephone access using a local number to Service 1954 Recipients, residents and businesses of the Town and is staffed by trained and experienced 1955 Customer Service Representatives (CSRs). 1956 13.02.1 Such office shall be equipped with sufficient telephones and the 1957 number of incoming phone lines that all Collection Service related calls received during 1958 normal business hours are answered within five (5) rings. 1959 13.02.2 Such office shall have responsible persons in charge during 1960 collection hours and shall be open during normal business hours, 8:00 a.m. to 5:00 p.m. on 1961 regularly scheduled Work Days (Monday through Friday) and when SFD holiday service is 1962 scheduled to be provided on Saturdays. 1963 13.02.3 CONTRACTOR shall provide either a telephone answering service, 1964 mechanical voicemail device, or email to receive Service Recipient inquiries during those 1965 times when the office is closed. Inquiries, calls and voicemail received after normal 1966 business hours shall be addressed the next Work Day morning. 1967 13.02.4 CONTRACTOR shall also provide a physical location within Sonoma 1968 County that Service Recipients may pay bills, obtain service information, and/or change, 1969 start, or stop Collection Services. Such location shall be assessable to Service Recipients 1970 during normal Work Days. 1971 13.03 Emergency Contact. CONTRACTOR shall provi...
Reserve Equipment. CONTRACTOR shall have available to it, at all times, reserve collection equipment which can be put into service and operation within one (1) hour of any breakdown. Such reserve equipment shall correspond in size and capacity to the equipment used by CONTRACTOR to perform services pursuant to this Agreement. CONTRACTOR shall provide the City Representative with the replacement vehicle information including: the CONTRACTOR-assigned identification number, DMV license number, tare weight of each vehicle as determined by weighing at a public scale, the age of the chassis and body, type of fuel used, the type and capacity of each vehicle, the number of vehicles by type, the date of acquisition, the decibel rating and the maintenance and rebuild status.
Reserve Equipment. FRANCHISEE must have access to replacement Collection equipment for Commercial Service within twenty-four (24) hours of any breakdown.
Reserve Equipment. The Contractor shall have available to it, at all times, reserve collection equipment which can be put into service and operation in the event the disabled vehicle cannot return to service that day. Such reserve equipment shall correspond in size and capacity to the equipment used by the Contractor to perform the contractual duties.
Reserve Equipment. CONTRACTOR shall have available to it, at all 31 times, reserve collection and Residential Street Sweeping Service equipment which can 32 be put into service and operation within one (1) hour of any breakdown. Such reserve 33 equipment shall correspond in size and capacity to the equipment used by 34 CONTRACTOR to perform CONTRACTOR’s duties under this Agreement.
Reserve Equipment. 17 CONTRACTOR shall have available to it, at all times, reserve collection 18 equipment which can be put into service and operation within one (1) hour of any 19 breakdown. Such reserve equipment shall correspond in size and capacity to the 20 equipment used by CONTRACTOR to perform services pursuant to this Agreement.
Reserve Equipment. The LICENSEE shall have available to it, at all times, reserve Collection equipment which can be put into service and operation within one (1) hour of any breakdown. Such reserve equipment shall correspond in size and capacity to the equipment used by the LICENSEE to perform the contractual duties.
