Billing Enquiries. 14.3.1 If the Registered Party wishes to raise a billing enquiry, it may contact the Access Provider’s Wholesale Tower Co-location Service Manager by emailing the Wholesale Tower Co-location Service Manager’s contact email address. To avoid doubt, billing enquiries do not relieve the Registered Party of its obligation to pay the billed amount unless the Access Provider agrees (acting reasonably).
Billing Enquiries. In the event that a subscriber has an enquiry relating to the amount billed during roaming, the subscriber shall resolve this query with his home Customer Care Services. Any contact with the VPMN will be achieved through his home Customer Care Services.
Billing Enquiries. If the Service Provider wishes to raise a billing enquiry, it may do so by emailing the LFC billing team in the first instance at the billing email address supplied by the LFC under clause 2. The email must include the following information:
Billing Enquiries. Aquasol will inform customers of the outcome of a review of the customer’s bill as soon as practicable or otherwise less than 15 business days from the day request was received. Aquasol will endeavour to respond to 85% of billing queries within 24 hours. Where a customer has a billing query, which requires further investigation, a note will be put on the customer’s account to advise that the customer’s account is in dispute. This note will remain on the account until the query has been investigated and resolved. Where, on investigation, it becomes apparent that a customer has been incorrectly billed, Aquasol will ensure that an appropriate credit is immediately applied to the customer’s account. If, by error, a resident is undercharged, it will be required to pay the shortfall. Any overdue accounts will incur an interest penalty. Property owners can request in writing that accounts be placed in a tenant’s name. However, these charges ultimately remain the owner’s responsibility. If resident is overcharge, extra cost will be refund directly or used as a credit for futures charges (as agreed with the resident). After you have given us the opportunity to resolve your complaint, if you are still not satisfied with the outcome, you may refer your complaint to the independent complaint resolution service. Customer may, but does not have to, use the licensee’s complaints procedure before or instead of applying to the Water Services Ombudsman or making an appeal from, or applying for a review of, the decision that gave rise to the complaint, to the State Administrative Tribunal The Energy and Water Ombudsman receives, investigates and facilitates the resolution of complaints from residential and small business customers about their water service provider. This is a free service Energy and Water Ombudsman contact details: Mail The Energy and Water Ombudsman, PO Box Z5386, Perth WA 6831 Phone (00) 0000 0000 or 0000 000 000 (toll free for country callers) Email xxxxxxxxxxxxxx@xxxxxxxxx.xx.xxx.xx APPENDIX B Customer Complaints Excellent customer care is at the core of Aquasol’s business. It underpins our relationship with you and dictates how we run and grow our services. And most importantly, it frames how we deal with and respond to you. Our commitment to our customers is centred on responding to your enquiries as soon as practicable or otherwise less than 15 business days from the day request was received by email or a phone call. Our commitment is to provide a sin...
Billing Enquiries. (a) If the Access Seeker requires any additional information regarding an invoice issued by FOXTEL, the Access Seeker must address its query to: Chief Financial Officer FOXTEL Management Pty Limited Wharf 8 Pyrmont, Sydney, New South Wales Phone: (00) 0000 0000 Fax: (00) 0000 0000
Billing Enquiries. In the event that a Roaming Customer has an enquiry relating to the amount billed during roaming, the Access seeker’s customer shall resolve this query with his own HPMN Customer Care Services. Any contact with the VPMN Operator will be achieved through Orange Customer Care Services. Annex 5 TECHNICAL ASPECTS Orange should provide here the architecture, international signalling links, points of connection to the Access Seeker. Annex 6 FRAUD Annex 7 SLA Annex 8 TARRIFS AND OTHER INFORMATION
Billing Enquiries. 7.3.1 No hard copy bills will be rendered. The Customer agrees to make all billing enquiries on-line and at such time according to the billing arrangement in force from time to time. Failure by the Customer to make the enquiries shall not be a valid reason for the Customer’s non-payment of any bill.
Billing Enquiries. In the event that a Customer has an enquiry relating to the amount billed during roaming, Party B shall be responsible for resolving the enquiry with the Customer through its customer care services of Party B.
Billing Enquiries. Telco shall lodge all billing enquiries using the TransACT. Xxxxx will acknowledge the query and will attempt to resolve it within the current billing period. Frequent updates will be given. For the avoidance of doubt, the process set out in this clause is an informal enquiry process that does not limit section 20 of this agreement.
Billing Enquiries. In the event that a Roaming Customer has an enquiry relating to the amount billed during roaming, the Roaming Customer shall resolve this query with his home Customer Care Services. Any contact with Proximus will be achieved through his home Customer Care Services. Customer Service Numbers Reference is made to standard AA14 documents. Customer Service Numbers (Public Domain) Reference is made to standard AA14 documents.
