Resolution Service Sample Clauses

Resolution Service. Includes the following support for Entitled Device(s): • 24x7x365 remote monitoring of Entitled Devices which may span desktops, servers, network devices and key applications. • 24x7x365 Service Desk support • Telephone and remote support for IT infrastructure issues and remote diagnostic service. • Remediation to resolve issues that have resulted in monitoring alerts. • Dedicated Service Desk relationship team tasked with supporting Customer’s account. • On-Site Support services: • 2 hours per month for the first 10 Entitled Devices • An additional 1 hour per month for each incremental 10 Entitled Devices thereafter. • Additional On-Site Support services may be purchased by Customer as Point of Need Services. • Monthly reporting, including the following detail: • Request & incident management trending; • Change management review summary; and • Network & systems performance reports • Annual assessment & planning sessions delivered remotely by certified Dell staff.
Sample 1Sample 2
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Resolution Service. Includes the following support for Entitled Device(s):  24x7x365 remote monitoring of Entitled Devices which may span desktops, servers, and network devices.  24x7x365 Service Desk support:  Telephone and remote support for IT infrastructure issues and remote diagnostic service.  Remediation to resolve issues that have resulted in monitoring alerts.  Dedicated Service Desk relationship team tasked with supporting Customer‟s account.  Monthly reporting, including the following detail:  Request & incident management trending;  Change management review summary; and  Network & systems performance reports.
Sample 1
Resolution Service. Includes the following: • 24x7x365 remote monitoring of desktops, servers, network devices and key applications. • 24x7x365 Service Desk support providing telephone and remote support for IT infrastructure issues and remote diagnostic services. • Proactive remediation to resolve issues that have resulted in monitoring alerts. • Customer-specific escalation manager at the Service Desk tasked with supporting Customer’s account. • On-site Customer support for local remediation of IT infrastructure issues. • Monthly reporting , including the following detail: • Request & incident management trending; • Change management review summary; • Network & systems performance reports • Annual assessment & planning sessions, delivered on-site by certified Dell staff.
Sample 1
Resolution Service. Includes the following support for Entitled Device(s): • 24x7x365 remote monitoring of Entitled Devices which may span desktops, servers, network devices and key applications. • 24x7x365 Service Desk support • Telephone and remote support for IT infrastructure issues and remote diagnostic service. • Remediation to resolve issues that have resulted in monitoring alerts. • Dedicated Service Desk relationship team tasked with supporting Customer’s account. • Remote Point of Need Support services: • 2 hours per month for the first 10 Entitled Devices • An additional 1 hour per month for each incremental 10 Entitled Devices thereafter. • Support hours not used during a given month will expire and will not roll-over to the next month. Additional Remote Point of Need Support services may be purchased by Customer as Point of Need Services. • Monthly reporting, including the following detail: • Request & incident management trending; • Change management review summary; and • Network & systems performance reports • Annual assessment & planning sessions delivered remotely by certified Dell staff.
Sample 1
Resolution Service. This is a critical part of restoring your identity and credit after you become a victim of ID Theft. If we refer you to a firm that specializes in providing this service, you will be required to authorize this firm to access your credit report and work on your behalf to assist in reporting and addressing the effects of ID Theft to which this coverage applies. If you are not willing to authorize this firm to work on your behalf, then Coverage section 3, IDENTITY THEFT RESOLUTION COVERAGE will become void, and we will not be obligated to pay to resolve your ID Theft.
Sample 1
Resolution Service. There is a call logging system (Service Point) that will negate the need for fault sheets to be completed before a visit. Once the new call logging system is implemented for schools they will be expected to log faults and requests through the call logging self-service system (training for this will be provided). The SRS will require that all faults and requests are logged this way so that an audit trail will exist and can form part of the reporting and monitoring of service standards. The following table identifies the response/fix times the SRS will work towards when the call logging system is used: Priority Response Fix Description 0 Immediate Immediate Resolved at first point of contact 1 1 hr. 4 hrs. Major Incident affecting whole school or a number of schools 2 2 hrs. 8 hrs. Fault affecting a single or small number of users or items of equipment 3 4 hrs. 3 w/days Request for service - not a fault 4 4 hrs. 10 w/days Back Office - request for quotation For the resolution of infrastructure faults (network or server) either locally at the school or centrally based at the Data Centre the response and fix times may be different if the service is provided by an external supplier. Back Office requests for quotations – the SRS operates under the financial procedures of the local authority and as such, any request for quotations, goods and services demonstrate best value so multiple quotations will need to be sought. If the value of goods or services is expected to exceed £25,000 then a mini tender will be required and will be completed by the local authority procurement team.
Sample 1

Related to Resolution Service

  • Resolution If the Employer provides the requested remedy or a mutually agreed-upon alternative, the grievance will be considered resolved and may not be moved to the next step.

  • Problem Resolution The parties will endeavour to resolve any problems identified with the operation of this Agreement as they arise.

  • Resolution Procedure a. Step 1

  • Recognition of the U.S. Special Resolution Regimes (a) In the event that any Underwriter that is a Covered Entity becomes subject to a proceeding under a U.S. Special Resolution Regime, the transfer from such Underwriter of this Agreement, and any interest and obligation in or under this Agreement, will be effective to the same extent as the transfer would be effective under the U.S. Special Resolution Regime if this Agreement, and any such interest and obligation, were governed by the laws of the United States or a state of the United States.

  • DNS resolution RTT Refers to either “UDP DNS resolution RTT” or “TCP DNS resolution RTT”.

  • UDP DNS resolution RTT Refers to the RTT of the sequence of two packets, the UDP DNS query and the corresponding UDP DNS response. If the RTT is 5 times greater than the time specified in the relevant SLR, the RTT will be considered undefined.

  • Impasse Resolution In the event that there is an impasse in negotiations concerning the negotiation of a new collective bargaining agreement or the mutual amendment of an existing collective bargaining agreement, the parties agree that the resolution of any impasse issues shall be governed by the provisions of Florida Statutes Chapter 447, as amended.

  • Grievance Resolution If a grievance is resolved at Step 2 or 3 in the procedure as provided herein, the grievant concerned shall indicate acceptance of the resolution by affixing his/her signature in the appropriate space indicated. If the employee has been represented by the Union at the Step of the procedure at which a resolution is reached, the Union representative shall also sign the appropriate document acknowledging that the employee has accepted the resolution. Decisions on grievances where an employee represents him/herself shall not be considered precedent setting or binding with regard to any future grievances filed with respect to the same or similar matters.

  • Grievance Mediation a) At any stage in the grievance procedure, the parties by mutual consent in writing may elect to resolve the grievance by using grievance mediation. The parties shall agree on the individual to be the mediator and the time frame in which a resolution is to be reached.

  • Recognition of U.S. Special Resolution Regimes (a) In the event a Covered Party becomes subject to a proceeding under a U.S. Special Resolution Regime, the transfer of this Agreement (and any interest and obligation in or under, and any property securing, this Agreement) from such Covered Party will be effective to the same extent as the transfer would be effective under the U.S. Special Resolution Regime if this Agreement (and any interest and obligation in or under, and any property securing, this Agreement) were governed by the laws of the United States or a State of the United States.

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