Examples of Complaints Procedure in a sentence
We’ll look into any issue, complaint or dispute you have and we’ll follow the process detailed within our Complaints Procedure (section 10).
Notification of a Dispute that the parties wish to refer to the Disputes and Complaints Procedure outlined in Schedule D must be made in writing to the NZRPA who will forward that notice to the Decision Maker.
Our Parents’ Complaints Procedure will otherwise be followed where a parent raises concerns.
If the matter remains unresolved then either party may refer it to mediation between the parties or, by agreement only, the Disputes and Complaints Procedure outlined in Schedule D.
For the purpose of the Disputes and Complaints Procedure there is to be an independent Decision Maker appointed, from time to time, by the NZRPA and notified to the Accredited Agents.