Urgent Maintenance. Urgent Maintenance means performing maintenance on the Software or hardware components of OnBoard to repair errors that are immediately affecting Customers’ use of the OnBoard end user interfaces. During Urgent Maintenance, the OnBoard end user interfaces may be unavailable. Passageways may undertake Urgent Maintenance at any time deemed necessary. OnBoard may be down for Urgent Maintenance a total of two (2) hours per month.
Urgent Maintenance. “Urgent Maintenance” will mean efforts to correct Subscription Services Platform conditions that are likely to cause a material outage of the Subscription Services and that require immediate action outside the Scheduled Maintenance window. Supplier may undertake Urgent Maintenance at any time it deems necessary and will provide notice of Urgent Maintenance to Customer as soon as is commercially practicable under the circumstances. Urgent Maintenance will entitle Customer to service credits as set forth in Section 5 below.
Urgent Maintenance. Urgent Maintenance" shall refer to efforts to correct hosting conditions which are likely to cause an Outage and which require immediate correction. Urgent Maintenance, while being conducted, may degrade the quality of the services provided, and which may include an Outage. An outage related to Urgent Maintenance shall be deemed an Outage for purposes of determining whether the service is Operational. 5NINES may undertake Urgent Maintenance at any time deemed necessary. 5NINES shall provide notice of Urgent Maintenance to Customer as soon as is commercially practicable under the circumstances.
Urgent Maintenance. During working hours tenants should notify the housing provider of urgent maintenance problems. The housing provider will notify COMAC - the Community Housing Maintenance section of the Office of Housing - immediately. Outside working hours tenants should use the emergency after hour‟s number provided at sign-up or on request. If a property is uninhabitable and repairs cannot be carried out within 24 hours the housing provider will do everything possible to provide alternative housing.
Urgent Maintenance. On rare occasions, our support team might be forced to initiate an intervention without prior notice. Customers will be informed via our status page, status updates will be circulated every 30 minutes. Service Desk – Support Paying clients have access to the Teamleader Orbit Support Desk to report issues or request assistance. Support tickets can be created via email to xxxxxxx.xxxxx@xxxxxxxxxx.xx or online via xxxxxxx.xxxxx.xxxxxxxxxx.xx. The support desk is manned during Business Hours. Tickets that are created outside the Business Hours are handled the next working day unless they are activated via the support hotline (+00 0 000 00 00). A defect is defined as a recent problem with functionality that was used in the past and fails to work at this moment. The table below contains the response / resolution objectives for defects: Level Description Response time Resolution time Critical Major outage or downtime, the Application can no longer be used 0-2h 4h High The Application is available, but a certain functionality is not working, users are blocked in their normal operations 2h 24h Normal The Application is available and functionality can be used, but a defect is causing an inconvenience for users. 4h 48h or next service update Please note that the above response and resolution times are offered on a best-efforts basis and are not to be considered as commitments or guarantees towards the Customer. Backup A backup is created every 8 hours, the retention for the backups is 90 days. RPO: 8h RTO: 2h Backups are secured on a storage account on the Azure platform. This account uses geo-redundant storage. Geo-redundant storage ensures multiple copies of the data are available on different physical locations. This ensures no data is lost in case of a catastrophic failure of one of the data centers. Security Audits – Vulnerability Assessments We welcome external security audits and assessments, but need to be informed of any operation that is ongoing on our systems. Therefore any type of security / performance scanning on our infrastructure is prohibited without written approval from TEAMLEADER ORBIT BV. A vulnerability assessment or security audit can be allowed if: ● methods are limited to non-destructive only; ● tests are only performed within the agreed time window; ● tests are executed on the agreed scope (IP’s, machines, domains, ...); ● test results are shared with TEAMLEADER ORBIT BV’s security staff immediately after the assessment; ● test results are t...
Urgent Maintenance. Urgent Maintenance shall refer to efforts by Xxxxx to correct conditions which are likely to cause a material service outage and which require immediate correction. Urgent Maintenance, while being conducted, may degrade the quality of the Services provided to an Affected Service that may include an outage of the Services. An outage related to Urgent Maintenance shall be deemed an outage for purposes of calculating Network Downtime and Actual Network Availability. Xxxxx may undertake Urgent Maintenance at any time Sonic deems necessary. Sonic shall provide notice of Urgent maintenance to Customer as soon as it is commercially practicable under the circumstances. Maximum Credits and Termination Option In the event that Customer is entitled to multiple credits under this SLA arising from the same event, such credits shall not be cumulative and Customer shall be entitled to receive only the maximum single credit available for such event. Under no circumstances will Sonic be required to credit Customer in any one calendar month charges in excess of 7days of service. A credit shall be applied on to the month in which the event-giving rise to the credit occurred. Notwithstanding the foregoing, in the event that, in any single calendar month, either (a) Customer would be entitled to receive credits totaling fifteen (15) or more days (but for the limitations set forth in this paragraph) resulting from five (5) or more separate events during such calendar month or (b) any single event entitling Customer to credits under “Network Availability Goal” which exists for a period of forty-eight (48) consecutive hours, then, Customer may terminate the Agreement for cause and without penalty by written notice to the attention of the CEO of Sonic. Notice must be postmarked no more than 5 days prior to the end of the current billing month. Such termination shall be Customer’s sole and exclusive remedy for any such events. Customer Support Policy Sonic Support Customer shall have access to Sonic Technical Support and Network Operations Center (NOC). Communications with Support may be via telephone, e-mail and/or on-line trouble ticket system. Sonic provides a point of contact that routes request/problems to the appropriate service group as follows: • Technical Support is responsible for tracking and solving problems during Sonic Support Hours as posted on the Sonic Support web site (xxxx://xxx.xxxxx.xxx/support). Non-critical/outage related queries and support request will be r...
Urgent Maintenance. Urgent Maintenance is Services required to correct System conditions that would require immediate action, including, without limitation, emergency patches. Quest may perform Urgent Maintenance at any time that it is necessary. Quest shall notify CDOS prior to performing Urgent Maintenance whenever possible. Such notice should be in the form of an email to the CDOS. In the event that prior notification would unreasonably delay Urgent Maintenance, Quest may perform Urgent Maintenance, then immediately notify CDOS upon completion. Urgent Maintenance may temporarily degrade the quality of services and service levels, including possible outages.
Urgent Maintenance. Urgent Maintenance refers to efforts to correct network conditions that are likely to cause a material Service outage and that require immediate action. Urgent Maintenance may degrade the quality of the Services, including possible outages. Such effects related to Urgent Maintenance shall entitle Customer to service credits as set forth in this SLA. OneVoice’s underlying network provider and GSP may undertake Urgent Maintenance at any time deemed necessary and shall provide notice of Urgent Maintenance to Customer as soon as is commercially practicable under the circumstances. CUSTOMER TERMINATION RIGHTS. Customer may terminate the Affected Services without penalty if, in and single calendar month: (A) Customer would be eligible to receive credits totaling fifteen (15) or more days (but for the limitation set forth herein) resulting from three (3) or more events during such calendar month; (B) and single event entitling Customer to credits under the section entitled “Network Availability Goal” above exists for a period of eight (8) consecutive hours; or (C) any number of events entitling Customer to credits under “Network Availability Goal” above exists for an aggregate of twenty-four
Urgent Maintenance. All maintenance or other matters that may pose a safety risk or security threat should be reported immediately to Council. All Hours: Customer Service Centre 9710 0333 25 SURVIVAL OF TERMS Clauses 3, 4, 5, 6, 7, 9, 10, 11, 13, 14, 16, 20 & 21 survive the termination or expiry of this agreement. Other terms of this agreement will survive the termination or expiry of this agreement where relevant. The Hirer acknowledges he/she has read and accepted the terms of the Hire Agreement. Execution of the Agreement (Complete section A, B or C) A) For individuals or groups other than B) or C) Name of Hirer: (please print) Date: Signature:
Urgent Maintenance. Urgent Maintenance shall refer to efforts to correct Hosting conditions which are likely to cause an Outage and which require immediate correction. Urgent Maintenance, while being conducted, may degrade the quality of the Performance Managed Hosting and the Performance Services provided, and which may include an Outage. An outage related to Urgent Maintenance shall be deemed an outage for purposes of determining whether the Performance Service is Operational. Qwest may undertake Urgent Maintenance at any time deemed necessary. Qwest shall provide notice of Urgent Maintenance to Customer as soon as is commercially practicable under the circumstances. Healthcare Quality Solutions Qwest Communications Corp. /s/ Clare DeBoef /x/ Paul Kowkabany Clare DeBoef Paul Kowkabany Effective Date: 0/00/00 Effective Date: 7/22/02
