Trouble Ticket System definition

Trouble Ticket System a method in which CommsFM logs an Incident in relation to the Services;

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Trouble Ticket System means a system used by CommsFM to raise queries or report an Incident in relation to the Services;

Trouble Ticket System a method in which to raise queries or report an Incident to TALKTECH in relation to the Services;

Examples of Trouble Ticket System in a sentence

• Updates to the Trouble Ticket System will be made via the Help Desk in accordance with the guidelines within the Operations Manual.

• We request that all customers use the Trouble Ticket System as the first method of reporting issues, and requesting support.

• Any use of the Service Provider Intranet Solution (SPNet), Trouble Ticket System, and Operations Data Network (ODN) that appear in the Service Provider’s judgment to be fraud-related and could adversely impact the security of Iridium operations.

• In the event that any Incident is experience by the Customer that it has not been identified by FCC, the Customer must submit an Incident Report to the Help Desk by telephone or via the Trouble Ticket System.

• Updates to the Trouble Ticket System will be made via the Help Desk.

• As the MIS staff works to resolve problems, the current status is always entered in the Trouble Ticket System.

• FCC shall use best endeavours to make an update on an Incident available to the Customer via the Trouble Ticket System within the response times specified in paragraph 8 of this Schedule.

• Outside Normal Business Hours, no proactive updates will be supplied via the Trouble Ticket System on Standard Care Products.

• The experimenter can require support related to the usage of the federated testbeds by means of a First Level Support systems (e.g. Trouble Ticket System), implemented with R EDMINE Tool accessible at the following address h ttps://▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇.▇▇/ Before opening a new case, it is recommended to verify in REDMINE if similar cases have been recently issued (h ttps://▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇.▇▇/▇▇▇▇▇▇▇▇/▇▇▇▇▇▇▇▇/▇▇▇▇▇▇).

• Updates to the Trouble Ticket System will be made via the Help Desk in accordance with the guidelines detailed by Immervox.

More Definitions of Trouble Ticket System

Trouble Ticket System a method in which to raise queries or report an Incident to JUNO TELECOMS LTD in relation to the Services.

Trouble Ticket System. The IBM Trouble Ticket System allows customer problems to be tracked from initial report through satisfactory resolution. As IBM staff works to resolve problems, current status is updated in the Trouble Ticket System. This allows IBM staff to discuss ticket history with customers if required. FAULT ISOLATION AND PROBLEM RESOLUTION: Fault isolation involves coordination among network operations and technical staff. Depending on the QCS' specific configuration, line testing and router reconfiguration may be used. The IBM staff works to pinpoint problems, track repair progress and resolve problems. INTERNATIONAL SUPPORT IBM/QCS Confidential Access numbers, hours of availability and native language support will vary based on geography. In all cases, an option will be available after hours to call into the domestic support center for support in English. LOCATION LANGUAGE TELEPHONE # SUPPORT HOURS International English ▇▇▇-▇▇▇-▇▇▇▇ 7 x 24 Canada English ▇▇▇-▇▇▇-▇▇▇▇ 7 x ▇▇ ▇▇▇▇▇▇ French ▇▇-▇-▇▇▇▇-▇▇▇▇ 9:00AM-6:00PM M-Th 9:00AM- 5:30PM F Germany German ▇▇-▇▇-▇▇▇▇-▇▇▇▇ 8:30AM-5:30PM M-F Italy Italian ▇▇-▇-▇▇▇▇-▇▇▇▇ 9:00AM-6:00PM M-Th 9:00AM- 5:30PM F Latin America Spanish ▇▇▇-▇▇▇-▇▇▇▇ 8:30AM-5:30PM M-F 7 x ▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇▇ Spanish ▇▇▇-▇▇▇-▇▇▇▇ 8:30AM-5:30PM M-F 7 x 24 English Spain Spanish ▇▇-▇-▇▇▇▇-▇▇▇▇ 9:00AM-6:00PM M-Th 9:00AM- 5:30PM F UK English ▇▇-▇▇▇-▇▇▇▇▇▇▇ 9:00AM-5:30PM M-F USA English ▇▇▇-▇▇▇-▇▇▇▇ 7 x 24 IMPLEMENTATION SUPPORT IMPLEMENTATION SUPPORT SERVICE The InterConnect Implementation Support Service helps to assure that each End Point is registered and successfully connects to QCS' InterConnect application. It facilitates rapid deployment of the customers IBM-based solution. ENDPOINT IMPLEMENTATION SUPPORT: The End Point enablement service provides customers with the basic support necessary to get End Points registered on the Service. IBM provides direct End Point support via phone to assure the first successful connection and replication to QCS' IBM-based application. The End Point enablement is offered on a 24x7 basis and is free of charge. QCS is responsible for contacting each Retailer endpoint to assess each End Point's interest and readiness to engage in the Service. QCS is responsible for sending InterConnect Registration and Welcome Kit materials to each Retailer endpoint. QCS is also responsible for providing any necessary hardware, software or analog phone services necessary to bring the End Point up on InterConnect. IBM is respons...

Trouble Ticket System a method in which to raise queries or report an Incident to Immervox in relation to the Services;

Trouble Ticket System a method in which to raise queries or report an Incident to RCUK and/or its suppliers in relation to the Services;