PERFORMANCE GUIDELINES Clause Samples
PERFORMANCE GUIDELINES. The Office of Substance Abuse, in consultation with Provider representatives, has established standards and performance requirements relative to the quantity and quality of client service and care, and to administrative and fiscal management. The standards, as described below, represent the performance goals for client services. Administrative and fiscal management standards and requirements are listed in Rider B, C, D and E. Contracts will be on an expense basis. Allocation of resources for the contract year may be affected by agency performance in the previous year. REPORTING NOTE: Most of the data for performance monitoring is taken directly from the Treatment Data System (TDS). Providers must complete and submit TDS Admission and Discharge data according to policy. For ambulatory services, Outpatient Service Delivery Forms (OSDF) must also be submitted. Performance-based contracting (PBC) reports are based on the data submitted within the specified time parameters. Late entry of data and/or form submittal may result in lower than expected results on the PBC reports. Units of Service to be delivered. Total Program and OSA Units are based on a 90% minimal annual delivery of units of service. Agencies that exceed 100% of contracted units of service per quarter will receive an incentive payment of 5% of the quarterly payment. Agencies that do not meet 90% of the contracted service units for the quarter will receive a cut in reimbursement of 5% for that quarter. Program performance must be at or above the minimal level on the following performance indicators (primary clients only), monitored on a quarterly basis: Access to treatment: median time to assessment 5 calendar days Agencies that have median time of more than five days will have their payment reduced by 1% Agencies that have a median time of 2 days or less will receive an incentive payment of 1%. Access to treatment: median time to treatment 14 calendar days Agencies that have a median time between assessment and treatment of greater than 14 calendar days will have their payment reduced by 1%. Agencies that have median time between assessment and treatment of less than seven days will receive an incentive payment of 1%. Treatment Retention: stayed for four sessions minimum standard 50% Agencies that have less than 50% of their clients stay for four or more sessions will have their payment reduced by 1%. Agencies that have greater than 65% of their clients stay for four sessions will receive an ince...
PERFORMANCE GUIDELINES. While this Agreement is in effect, FDMS shall at all times provide the services in accordance with the performance guidelines set forth in Exhibit J (the "Performance Guidelines"). During each calendar month, FDMS agrees to provide Customer with a monthly report setting forth the Performance Guidelines and FDMS' performance during the just concluded calendar month relative to the Performance Guidelines. Upon request, FDMS will review the Performance Guidelines with Customer monthly. If FDMS fails to meet the same Performance Guideline in any three (3) consecutive months, FDMS will credit or pay to Customer one percent (1%) of the fees paid by Customer to FDMS under this Agreement during such third failed month as liquidated damages. If FDMS fails to meet the same two (2) Performance Guidelines in any three (3) consecutive months, FDMS will credit or pay to Customer two percent (2%) of the fees paid by Customer to FDMS under this Agreement during such third failed month as liquidated damages. If FDMS fails to meet the same three (3) Performance Guidelines in any three (3) consecutive months, FDMS will credit or pay to Customer three percent (3%) of the fees paid by Customer to FDMS under this Agreement during such third failed month as liquidated damages. If FDMS fails to meet any one of Performance Guidelines numbers 1 (Authorization System Availability), 4 (Postings, Monetary/Non-Monetary), 5 (Settlement Screens) or 7 (Daily ACH File Transmissions), as set forth in Exhibit J, in any four (4) consecutive months, Customer, at its election, may terminate this Agreement without penalty; provided, that this termination option is exercised within sixty (60) days following the end of such fourth month and provided that such termination shall become effective on a date specified by Customer, which date shall not be later than nine (9) months after Customer's delivery to FDMS of a written notice of its intention to so terminate this Agreement. FDMS' failure to meet a Performance Guideline due to any cause beyond its control shall not be considered to be a failure for which FDMS shall be responsible under this Agreement.
PERFORMANCE GUIDELINES. Medical Expense Ratio Total medical expenses less TPL, divided by the sum of total PPC and prospective capitation + PPC Settlement + Reinsurance less premium tax. Standard: At least 85% Administrative Cost Percentage Total administrative expenses, divided by the sum of total PPC and prospective capitation + PPC Settlement + reinsurance less premium tax. Standard: No more than 15% The Contractor shall comply with all financial reporting requirements contained in Attachment F3, Contractor Chart of Deliverables and the AHCCCS Financial Reporting Guide for the CMDP Contractor, a copy of which may be found on the AHCCCS website. The required reports are subject to change during the contract term and are summarized in Attachment F3, Contractor Chart of Deliverables.
PERFORMANCE GUIDELINES. The Office of Substance Abuse, in consultation with Provider representatives, has established standards and performance requirements relative to the quantity and quality of client service and care, and to administrative and fiscal management. The standards, as described below, represent the performance goals for client services. Administrative and fiscal management standards and requirements are listed in Rider B, C, D and E. Contracts will be on an expense basis. Allocation of resources for the contract year may be affected by agency performance in the previous year. REPORTING NOTE: Most of the data for performance monitoring is taken directly from the Treatment Data System (TDS). Providers must complete and submit TDS Admission and Discharge data according to policy. For ambulatory services, Outpatient Service Delivery Forms (OSDF) must also be submitted. Performance-based contracting (PBC) reports are based on the data submitted within the specified time parameters. Late entry of data and/or form submittal may result in lower than expected results on the PBC reports. Units of Service to be delivered. Total Program and OSA Units are based on a 90% minimal annual delivery of units of service. (Reference Form 001) The total units of service are further broken down into:
PERFORMANCE GUIDELINES. The Office of Substance Abuse, in consultation with Provider representatives, has established standards and performance requirements relative to the quantity and quality of client service and care, and to administrative and fiscal management. The standards, as described below, represent the performance goals for client services. Administrative and fiscal management standards and requirements are listed in Rider B, C, D and E. Contracts will be on an expense basis. Allocation of resources for the contract year may be affected by agency performance in the previous year. REPORTING NOTE: Most of the data for performance monitoring is taken directly from the Treatment Data System (TDS). Providers must complete and submit TDS Admission and Discharge data according to policy. For ambulatory services, Outpatient Service Delivery Forms (OSDF) must also be submitted. Performance-based contracting (PBC) reports are based on the data submitted within the specified time parameters. Late entry of data and/or form submittal may result in lower than expected results on the PBC reports. Units of service to be delivered. Total Program and OSA Units are based on an 80% minimal standard occupancy rate. (Reference Form 001) Performance Measures: (minimum standards) Reduced Morbidity: Abstinence/drug free prior to discharge = 90% Reduced Morbidity: Reduction of use of primary substance abuse problem = 90% Retention: Completion of Treatment = 85% Referral in the continuum of care/next medically necessary service = 85% Average Time in Treatment for Completed Clients (Weeks) GAF Improvement Conduct follow-up contact (phone, text, email) with client 1x a week for the first 30 days, 2 x a month the following 60 days, 1 x a month for the remainder to the year post treatment episode to assess sustained progress. Maintain a log in client chart to track and determine effectiveness, as this may be requested by ▇▇▇. Number of units of service to be delivered. Total Program and OSA Units are based on an 80% minimal standard occupancy rate. (Reference Form 001) Performance Measures: (minimum standards) Reduced Morbidity: Abstinence/drug free prior to discharge = 90% Reduced Morbidity: Reduction of use of primary substance abuse problem = 90% Retention: Completion of Treatment = 85% Referral in the continuum of care/next medically necessary service = 85% Average time in treatment for Completed Clients (Weeks) Completed Treatment Conduct follow-up contact (phone, text, email) with client 1x a...
PERFORMANCE GUIDELINES. The volunteer is expected to: follow department and division rules and policies, support the mission of the department and division, work with other division staff in a cooperative manner, report any problems or issues to division staff on a timely basis, only carry out authorized responsibilities and exercise proper case in performing all volunteer activities. The division is expected to provide: management and staff to work with the volunteer, necessary training for the responsibilities assigned the volunteer, and, a receptive work environment.
PERFORMANCE GUIDELINES. SHELTER considers our Trade Contractors to be experts at producing a high-quality job. But everyone on our construction team—staff, trade contractors, and suppliers—must recognize the importance of providing quality in both the product, service, and safety areas while on our jobsites and in the homes of our purchasers. Since we work as a team, poor quality or service, from any of us, reflects unfavorably on all of us. An exceptional level of product quality and highly effective service performed in a safe manner can help us all to increase our businesses and grow. SHELTER’S definition of quality construction also requires that every job be completed correctly the first time. When this does not occur it costs both of us additional money, imposes on the purchaser, and hurts our reputations as quality builders. That is why, in situations where construction was not completed in a quality manner, prompt corrective action is required to remedy specific deficiencies. Shelter Associates · ▇▇▇ ▇▇▇▇▇▇▇▇ ▇▇▇▇▇, ▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇ · ▇▇▇-▇▇▇-▇▇▇▇ · ▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ As such, all work of Trade Contractor will be performed in a good and workmanlike manner in accordance with the plans and specifications and must comply with all Federal and State laws, codes and regulations and all municipal ordinances and regulations effective where the work is to be performed under this contract. In addition, Trade Contractor agrees to meet SHELTER’S Project Manager for an inspection before performing any work.
PERFORMANCE GUIDELINES. TanSeco shall perform the Services in ----------------------- accordance with the provisions of the "Scope of Work" outlined on Exhibit A and the "Performance Parameters" set forth on Exhibit B, and --------- --------- shall perform the Other Services in accordance with the provisions of any Addendum with respect thereto.
PERFORMANCE GUIDELINES. Exteriors Plus shall perform the items of work identified in the insurance estimate and written change orders in a workmanlike manner. Exteriors Plus’s work shall comply with applicable permits and building codes. Building products shall be installed in accordance with manufacturers’ installation instructions. The work shall be free of leaks under normal conditions, except as may be caused by ice build-up, improper maintenance or actions of the homeowner or third parties which impact the roof.
PERFORMANCE GUIDELINES. Artists are encouraged to perform family-friendly music that is upbeat and festive -- reflective of the celebratory nature of the Holiday Market. Performers are encouraged to dress festively. ▇▇▇▇▇ hats will be on hand for those who are game to wear them! COMPENSATION/PAYMENT: Performers are compensated in accord with their individual agreements. Performers are encouraged to sell CDs and they may also collect tips. Payment will be by check (one check per group) and mailed to performers within two weeks of their performance (or after their last performance date for those who are scheduled to perform more than once). LOAD-IN AND LOAD-OUT: Set-up will take place immediately prior to the performance, and load-out immediately following. Load-in/out assistance will be provided. Vehicles pull up to the Loading Zone, approximately 40 feet from the stage. All gear will have to be transported by hand and/or handcarts.