PERFORMANCE GUIDELINES. The Office of Substance Abuse and Mental Health Services, in consultation with Provider representatives, has established standards and performance requirements relative to the quantity and quality of client service and care, and to administrative and fiscal management. The standards, as described below, represent the performance goals for client services. Administrative and fiscal management standards and requirements are listed in Rider B, C, D and E. Contracts will be on an expense basis. Allocation of resources for the contract year may be affected by agency performance in the previous year. REPORTING NOTE: Most of the data for performance monitoring is taken directly from the Treatment Data System (TDS). Providers must complete and submit TDS Admission and Discharge data according to policy. For ambulatory services, Outpatient Service Delivery Forms (OSDF) must also be submitted. Performance-based contracting (PBC) reports are based on the data submitted within the specified time parameters. Late entry of data and/or form submittal may result in lower than expected results on the PBC reports. SERVICE SETTING: OUTPATIENT OUTPATIENT CARE ASAM LEVEL I REQUIRED EFFECTIVENESS INDICATORS AND MINIMAL STANDARDS INDICATOR Units of Service to be delivered. STANDARD Total Program and SAMHS Units are based on a 90% minimal annual delivery of units of service. Agencies that exceed 100% of contracted units of service per quarter will receive an incentive payment of 5% of the quarterly payment. Agencies that do not meet 90% of the contracted service units for the quarter will receive a cut in reimbursement of 5% for that quarter. Program performance must be at or above the minimal level on the following performance indicators (primary clients only), monitored on a quarterly basis: INDICATOR MINIMAL STANDARD Access to treatment: median time to assessment 5 calendar days Agencies that have median time of more than five days will have their payment reduced by 1% Agencies that have a median time of 2 days or less will receive an incentive payment of 1%. Access to treatment: median time to treatment 14 calendar days Agencies that have a median time between assessment and treatment of greater than 14 calendar days will have their payment reduced by 1%. Agencies that have median time between assessment and treatment of less than seven days will receive an incentive payment of 1%. Treatment Retention: stayed for four sessions minimum standard 50% Agencies that have less than...
PERFORMANCE GUIDELINES. While this Agreement is in effect, FDMS shall at all times provide the services in accordance with the performance guidelines set forth in Exhibit J (the "Performance Guidelines"). During each calendar month, FDMS agrees to provide Customer with a monthly report setting forth the Performance Guidelines and FDMS' performance during the just concluded calendar month relative to the Performance Guidelines. Upon request, FDMS will review the Performance Guidelines with Customer monthly. If FDMS fails to meet the same Performance Guideline in any three (3) consecutive months, FDMS will credit or pay to Customer one percent (1%) of the fees paid by Customer to FDMS under this Agreement during such third failed month as liquidated damages. If FDMS fails to meet the same two (2) Performance Guidelines in any three (3) consecutive months, FDMS will credit or pay to Customer two percent (2%) of the fees paid by Customer to FDMS under this Agreement during such third failed month as liquidated damages. If FDMS fails to meet the same three (3) Performance Guidelines in any three (3) consecutive months, FDMS will credit or pay to Customer three percent (3%) of the fees paid by Customer to FDMS under this Agreement during such third failed month as liquidated damages. If FDMS fails to meet any one of Performance Guidelines numbers 1 (Authorization System Availability), 4 (Postings, Monetary/Non-Monetary), 5 (Settlement Screens) or 7 (Daily ACH File Transmissions), as set forth in Exhibit J, in any four (4) consecutive months, Customer, at its election, may terminate this Agreement without penalty; provided, that this termination option is exercised within sixty (60) days following the end of such fourth month and provided that such termination shall become effective on a date specified by Customer, which date shall not be later than nine (9) months after Customer's delivery to FDMS of a written notice of its intention to so terminate this Agreement. FDMS' failure to meet a Performance Guideline due to any cause beyond its control shall not be considered to be a failure for which FDMS shall be responsible under this Agreement.
PERFORMANCE GUIDELINES. Medical Expense Ratio Total medical expenses less TPL, divided by the sum of total PPC and prospective capitation + PPC Settlement + Reinsurance less premium tax. Standard: At least 85% Administrative Cost Percentage Total administrative expenses, divided by the sum of total PPC and prospective capitation + PPC Settlement + reinsurance less premium tax. Standard: No more than 15% The Contractor shall comply with all financial reporting requirements contained in Attachment F3, Contractor Chart of Deliverables and the AHCCCS Financial Reporting Guide for the CMDP Contractor, a copy of which may be found on the AHCCCS website. The required reports are subject to change during the contract term and are summarized in Attachment F3, Contractor Chart of Deliverables.
PERFORMANCE GUIDELINES. 1. Whenever pyrotechnic special effects are to be used in a production, a pyrotechnician should be employed before the first rehearsal.
PERFORMANCE GUIDELINES. The Substance Abuse and Mental Health Services, in consultation with Provider representatives, has established standards and performance requirements relative to the quantity and quality of client service and care, and to administrative and fiscal management. The standards, as described below, represent the performance goals for client services. Administrative and fiscal management standards and requirements are listed in Rider B, C, D and E. Contracts will be on an expense basis. Allocation of resources for the contract year may be affected by agency performance in the previous year. REPORTING NOTE: Most of the data for performance monitoring is taken directly from the Treatment Data System (TDS). Providers must complete and submit TDS Admission and Discharge data according to policy. For ambulatory services, Outpatient Service Delivery Forms (OSDF) must also be submitted. Performance-based contracting (PBC) reports are based on the data submitted within the specified time parameters. Late entry of data and/or form submittal may result in lower than expected results on the PBC reports. SERVICE SETTING: NON-INTENSIVE OUTPATIENT REQUIRED EFFICIENCY INDICATORS AND MINIMAL STANDARDS INDICAtOR Units of Service to be delivered. STANDARD Total Program and SAMHS Units are based on a 90% minimal annual delivery of units of service. (Reference Form 001) The total units of service are further broken down into:
PERFORMANCE GUIDELINES. The volunteer is expected to: • support the mission of the Department • follow Department rules and polices • work with other Department staff in a cooperative manner • report any problems or issues to Department staff on a timely basis • only carry out authorized responsibilities and exercise proper care in performing all volunteer activities The Department is expected to provide: • guidance regarding volunteer activities • training for the volunteer project, if necessary • a receptive work environment
PERFORMANCE GUIDELINES. SHELTER considers our Trade Contractors to be experts at producing a high-quality job. But everyone on our construction team—staff, trade contractors, and suppliers—must recognize the importance of providing quality in both the product, service, and safety areas while on our jobsites and in the homes of our purchasers. Since we work as a team, poor quality or service, from any of us, reflects unfavorably on all of us. An exceptional level of product quality and highly effective service performed in a safe manner can help us all to increase our businesses and grow. SHELTER’S definition of quality construction also requires that every job be completed correctly the first time. When this does not occur it costs both of us additional money, imposes on the purchaser, and hurts our reputations as quality builders. That is why, in situations where construction was not completed in a quality manner, prompt corrective action is required to remedy specific deficiencies. Shelter Associates Trade Contractor’s Initials Shelter Associates · 000 Xxxxxxxx Xxxxx, Xxxxxx, XX 00000 · 000-000-0000 · xxxxx@xxxxxxxxxxxxxxxxx.xxx As such, all work of Trade Contractor will be performed in a good and workmanlike manner in accordance with the plans and specifications and must comply with all Federal and State laws, codes and regulations and all municipal ordinances and regulations effective where the work is to be performed under this contract. In addition, Trade Contractor agrees to meet SHELTER’S Project Manager for an inspection before performing any work.
PERFORMANCE GUIDELINES. Artists are encouraged to perform family-friendly music that is upbeat and festive -- reflective of the celebratory nature of the Holiday Market. Performers are encouraged to dress festively. Xxxxx hats will be on hand for those who are game to wear them! HOURS: Performances will be held daily beginning at 12:00 pm and ending at 7:00 pm from December 3rd through December 23rd. There are three two-hour performance slots each day; each slot includes two sets and a 15 minute break. COMPENSATION/PAYMENT: Performers are compensated in accord with their individual agreements. Performers are encouraged to sell CDs and they may also collect tips. Payment will be by check (one check per group) and mailed to performers within two weeks of their performance (or after their last performance date for those who are scheduled to perform more than once). LOAD-IN AND LOAD-OUT: Set-up will take place immediately prior to the performance, and load-out immediately following. Load-in/out assistance will be provided. Vehicles pull up to the Loading Zone, approximately 40 feet from the stage. All gear will have to be transported by hand and/or handcarts. PARKING/METRO. One parking voucher per performer/group is available for the nearby City Center surface lot. The parking fee for additional vehicles is about $10 at that lot. After they have unloaded, staff will give performers the parking voucher. The parking lot is about three blocks from the site, but due to one way streets, the drive is somewhat longer. Please factor this drive and short walk-back into your arrival time. METRO: Downtown Holiday Market is located one block from the Gallery Place Metro stop and about three blocks from the Metro Center stop. Performers traveling light may wish to use Metro.
PERFORMANCE GUIDELINES. TanSeco shall perform the Services in ----------------------- accordance with the provisions of the "Scope of Work" outlined on Exhibit A and the "Performance Parameters" set forth on Exhibit B, and --------- --------- shall perform the Other Services in accordance with the provisions of any Addendum with respect thereto.
PERFORMANCE GUIDELINES. This Agreement covers workmanship and materials for 1 (one) year from the date of occupancy, or sale, whichever occurs first. The Performance Guidelines (see Appendix A, Part II) lists defects that may be found in new homes and outlines the extent of a Builder’s responsibility for each of the defects. These guidelines are intended to specify performance criteria for home construction and to determine the validity of Homeowner complaints related to defective workmanship and materials during the warranty period. If a specific defect has not been listed in the Performance Guidelines, this indicates that a performance criterion or specific tolerance for such a defect has not been created. When minimum performance guidelines of specific tolerances of construction have not been given in their Performance Guidelines, homes shall be constructed in accordance with accepted industry practice in this locality which will assure quality of materials and workmanship. The validity of any Homeowner complaint for defects for which a Performance Guideline has been listed shall be determined on the basis of the listed performance criteria and Corrective Measure set forth in the Performance Guidelines which assure quality of materials and workmanship. Any conciliation or litigation of Homeowner’s complaints shall also be conducted using the Performance Guidelines and the “Corrective Measures” set forth therein to determine the validity of any complaint and the Builder’s responsibility to correct alleged defects or deficiencies. Complaints of defects not addressed in the Performance Guidelines shall be resolved based on evidence of the custom and trade practice of the homebuilding industry as it exists in Anchorage, Alaska. To the extent an applicable building code section adopted in Anchorage, Alaska provides a higher standard than either the Performance Guidelines or local customs and trade practices, it will control.
