Consulting on Management Strategy. We have been performing management and consulting services for the State of Florida since 1993. Over that time, we have built relationships with our state partners and proven our ability to effectively and efficiently provide consulting services to the State. Management consulting focuses on the growth of an organization and in some instances deals in taking the organization towards profit including policies and protocols to be set. Ensuring State clients have strategies in place to thrive is important to the health and future success of our State, and we are honored to use our expertise and local presence to help the State achieve its objectives. Combining our broad knowledge of government business practices, specific experience with state government, and expertise with project management, we can help State clients perform at the highest levels.
Consulting on Management Strategy. For the State of Ohio, WRMA provided strategic consulting to help the state consolidate $500M in annual payments in 88 counties to a centralized statewide model, improving payment timeliness, accuracy, and saving more than a million dollars in administrative payments to county agencies. To help agencies build and implement effective management strategies, WRMA works closely with customer leadership to ensure our understanding of each program and prioritization of their goals. This is an important step to successfully build a management strategy for each Florida customer. For every project goal, we determine critical success factors to achieve each goal and the corresponding Key Performance Indicators (KPIs) leadership can use to objectively measure and evaluate progress and results. For example, timely response to stakeholder inquiries and concerns is a typical project critical success factor, while achieving a 98% rate of response within 24 hours may be a decided upon KPI. Our consultants facilitate discussions with leadership to identify risks that may be encountered when pursuing each goal. We then recommend appropriate mitigation strategies and define desired reporting of performance against KPIs. Finally, we collect and analyze performance data, using the analysis to identify those areas where performance can be improved and develop appropriate improvement plans. XXXX has successfully applied our approach for management strategy consulting in service of many federal and state government agencies. Two representative examples of this work are:
Consulting on Management Strategy. Meridian offers consulting to help organizations plan and develop the right management strategy to meet organizational objectives. The Meridian team is comprised of former executive, c-level executives, and experts who have proven experience aligning management strategies based on unique organizational constraints and goals. Xxxxxxxx has a twenty-year track record within and outside the public sector working and advising organizations. Xxxxxxxx works to understand the unique capabilities and constraints of and organization then carefully crafts a management strategy to drive the desired result. The Meridian services on management strategy focus on five target areas: ▪ The Concept / Idea – What is the opportunity? What are the risks? What is the overall objective? ▪ The Operational Model – Is there a plan? Will the client’s plan get them where they want to go? What gaps are there? Is the client’s model appropriate for the initiative? ▪ The Offering – What products or services will the client offer? What do the constituents want? ▪ The Implementation – What type of technologies does the client need to implement the plan? Will operations be insourced or outsourced? What key partnerships will the client need? How can the client increase minimize operational costs (effort) while maintaining quality? ▪ The Financial Framework – What are the implementation costs? Operational costs? How will the client need to phase deployment in order to manage costs? Although every consulting engagement is unique, the first step is typically to review any existing client materials, research the current situation and readiness, then work closely with the client to refine the opportunity by either optimizing the solution approach or outlining the details of the implementation strategy, which may include a financial analysis of the initiative. The results are a strategy accompanied by high-level roadmaps that outline the steps needed to successfully take clients’ concepts to the next stage.
Consulting on Management Strategy. Balmoral is well-regarded for its ability to identify, develop and bring customers to consensus on clear direction, strategy, and the steps to get there. We use an agile management approach that incorporates feedback as the project progress, which has resulted in the successful implementation of our strategies across a diverse range of clients and client needs. and focuses more on team collaboration and less on hierarchical leadership structure. We offer several examples of successful management strategy assignments. Balmoral has managed the Florida Department of Agriculture and Consumers Services (FDACS) Florida Statewide Irrigation Demand Service 1 Engage with Customers, Steering Committees, Boards Experience: FDEO, FDACS, TBEP, Gulf Consortium, Utah Division of Water Resources, GA PCID, NASA
Consulting on Management Strategy. Balmoral’s approach to management strategy consulting is clearly defined: Begin with the end in mind. As part of the Project Inception meeting process, our consultants will use time spent with the Customer project team to understand the critical issues, and what a successful outcome will look like. Balmoral sees part of its role in providing management support as engaging the customers and their partners to ensure that information is shared, issues are fully vetted, project meetings run smoothly, and commitments to the Department’s core business mission are carried out responsibly. As a general prototype, our methods are consistent and shown in Figure 6. . Figure 6. Management Support process Identify the critical issues at hand Collect available information to develop background profiles & potential alternative future scenarios Use available resources to vet options against practical and other constraints. The methodology will vary based on the complexity of the management strategy, department, structure and organizational culture, as illustrated in Figure 7. Throughout the process, regular communication with the Customer will ensure that assumptions are well-grounded
Consulting on Management Strategy. MAXIMUS has extensive experience providing consulting services in the areas of business process management, change management, leadership, customer relationship, organizational design, development, and efficiency consulting for state government agencies and higher education institutions. Our experience encompasses review and recommendations for improving operational processes, information systems/technology, and human resources. MAXIMUS develops specific approaches and tools to help ensure our clients achieve the outcomes they expect. Reorganizing and/or recreating long held business processes and beliefs can be stressful for any organization; and some resistance to change is a natural human response. As a result, we developed a comprehensive organizational management approach and toolset to help our clients manage the people side of organizational change. Our approach enables client agencies to prepare for and manage their business challenges. Business transformation is something a management consultant does with a client, not to a client. It is not about being right or expert, but about defining values and the pros and cons of different approaches and gaining consensus. MAXIMUS has assisted organizations with business process and change management by guiding and assisting, not dictating. We recognize that no outside entity can understand the inner workings of an organization as well as the people who comprise that organization. We acknowledge the institutional knowledge of the staff and we guide project participants in a process that leads to consensus. Where necessary, we escalate to management for decisions that cannot be solved at lower organizational levels. We develop allies and champions for the various initiatives that we are involved with. We create an environment for change that is evolutionary, not revolutionary, by involving staff from the earliest phases of the project. We solicit input from project stakeholders, and we communicate decisions reached and the rationale for those decisions. In conjunction with the change management activities, MAXIMUS assists with identifying core competencies; Knowledge, Skills, and Abilities (KSA) for new functional roles; and a workforce transition plan and training plan to facilitate the transformation to new staff, functions, or job responsibilities.
Consulting on Management Strategy. In some of our recent interactions with Florida state agen- cies, we heard there is still a need for Governor XxXxxxxx’x staff to continue advancing the objectives of the new administration. Much of the leadership are relatively new and are looking for ways to effectively engage their teams and the broader set of personnel throughout the agencies. There is also a need for strategic management support to quickly help formulate plans, take advantage of early wins, improve on solutions, and course-correct where needed. Our management strategy expertise has been applied across federal, state, and commercial clients and has included work with large organizations with myriad organizational objec- tives. Our staff is trained to help our clients take a broad view of any situation and implement a holistic approach to resolve challenges and capitalize on opportunities where they exist. We consider political, environmental, social, and technolog- ical factors, as well as financial and regulatory dynamics. To evaluate internal dynamics, we conduct strengths, weaknesses, opportunities, and threats (SWOT) analyses to reveal areas needing attention or paths of least resistance to achieve strategic goals. We also frequently recommend facilitated exercises and workshops we call Spark Sessions, designed to help our clients engage in new ways of thinking and then converge on goals, strategies, objectives, and measures to monitor progress. Our design-thinking experts are adept at facilitating complex conversations that arrive at practical solutions that can be applied quickly.
Consulting on Management Strategy. Diverse Expertise and Skills: CMI has specialized management expertise which ranges from local, national and global skillsets with the core competence to support and advise organizations in their planning, structuring, resourcing (including human resource / staffing), and management controls to actualize the corporate established goals and desired core culture and competence. CMI’s experience includes having worked with several Governmental organizations to help improve performance and efficiency. Examples are: • Greater Orlando Aviation Authority • Orange County Public Schools • Municipalities – Counties and Cities • Diverse list of Private Clients Our diverse knowledge and experience, specifically in governmental and private organizations, help them to evaluate their current organizational processes, resources and tools by performing a collaborative diagnostic analysis to identify what works well, and what needs improvement /replacement for the overall efficiency of the organization.
Consulting on Management Strategy. Balmoral’s approach to management strategy consulting is clearly defined: Begin with the end in mind. As part of the Project Inception meeting process, our consultants will use time spent with the Customer project team to understand the critical issues, and what a successful outcome will look like. Balmoral sees part of its role in providing management support as engaging the customers and their partners to ensure that information is shared, issues are fully vetted, project meetings run smoothly, and commitments to the Department’s core business mission are carried out responsibly. As a general prototype, our methods are consistent and shown in Figure 6. . FIGURE 6. MANAGEMENT SUPPORT PROCESS Identify the critical issues at hand Collect available information to develop background profiles & potential alternative future scenarios Use available resources to vet options against practical and other constraints. The methodology will vary based on the complexity of the management strategy, department, structure and organizational culture, as illustrated in Figure 7. Throughout the process, regular communication with the Customer will ensure that assumptions are well-grounded FIGURE 7. METHODOLOGY OPTIONS •Identify and reach consensus on what the critical issues are for the specific task order Structured Interviews Data collection •May take a number of forms, depending on the task at hand •Range from budgets to literature reviews to further interviews or surveys •Used to develop a background profile •Will be vetted with the project team prior to development of potential solutions. Preliminary assessment of existing data On acceptance or revision of the preliminary assessment and background profile, strategy options will be compiled for consideration. “Straw man” solutions will be proposed – a prototype solution to a problem, built on incomplete information to discover its disadvantages and work out better solutions. Balmoral frequently uses Modified Delphi methods – iterative rounds of feedback with modification based on prior rounds – to refine and finalize final recommendations. Final reporting will be customized to the agreed-on scope at project inception. Typically, a final deliverable will include an Executive Summary, a thorough but concise report describing the scope of the investigation, the findings and final recommendations. Appendices including detailed descriptions of processes, data or resources used in the development of the strategy document, and s...
