SUPPORTED PRODUCTS. This Agreement covers the products you have purchased as referenced by the Contract Type/Contract ID supplied to you with the products. EXCLUSIONS & LIMITATIONS We do not cover option cards, lamps, accessories and consumable items, or provide any cleaning or preventative maintenance services, as these will remain your responsibility unless defined otherwise in the Schedule of Services. SCHEDULE OF SERVICES Features Services Provided PrimeSupport Helpdesk Helpdesk support services are available Monday to Friday 09:00-18:00 CET (Central European Time), excluding Local National Holidays. The multilingual team (English, French, German, Italian and Spanish) provide access to product specialists, who are able to advise and act as the first point of contact for Service & Support enquires. Where diagnosis cannot be made by the helpdesk, the issue may be escalated to a senior specialist. Features Services Provided Standard Repair Where the issue cannot be resolved by the Helpdesk, We will arrange to collect the faulty unit for repair. We target to collect the faulty unit within two working days of escalation and we will repair the unit and return it to the You. *We reserve the right to replace items beyond economic repair, with a refurbished model of a similar specification. Logistics Covered Our repair centre will inspect the unit. If We find the unit suffers from accidental damage or no fault is found We may invoice You for the cost of shipment & labour. Units can be collected from and returned to any address within mainland areas of EU countries, Norway and Switzerland. For all other areas, please contact the helpdesk for further assistance. Regardless of repair route chosen by the helpdesk, all parts and labour costs will be covered under this agreement subject to the standard terms and conditions. *Some geographical locations outside the EU, may cause shipment delays, which will result in a longer resolution time. Software Upgrades and Updates are not provided as standard, unless the product requires a version upgrade or minor update to fix the issue. Also remote diagnosis and monitoring is not provided as standard. This Schedule of Services incorporates the Sony Standard Terms & Conditions for the provision of PrimeSupport, which are published on the Website, please ensure that you read these Terms and Conditions, as your registration for PrimeSupport constitutes acceptance of the Sony Standard Terms and Conditions for the provision of PrimeSupport and the co...
SUPPORTED PRODUCTS. Software Maintenance and Technical Support Services are available for only the currently supported Licensed Products and product versions/releases as specified on the SCALABLE website (xxx.xxxxxxxx-xxxxxxxx.xxx).
SUPPORTED PRODUCTS. Subject to the terms of the other Ancillary Agreements, SpinCo (or relevant Subsidiary) shall at all times have risk of loss for all Supported Products, including during the time Parent (or its Subsidiary) obtains legal title to such Supported Products or stores the Supported Products at Parent’s facilities. As necessary in order to provide the Transition Distribution Activities, Parent or other relevant Service Provider Party will, in each case in its own name, obtain Supported Products for sale under this Agreement from SpinCo and, as applicable, other sources, for the benefit of SpinCo.
SUPPORTED PRODUCTS. Supported devices and operating systems are identified at xxx.Xxxx.xxx/XxxxxxxXxxxxxxx. Notwithstanding inclusion on the published supported devices and operating systems list, products or versions of products that are no longer supported by the device manufacturer or software publisher are not supported.
SUPPORTED PRODUCTS. The Supported Products are the functional equipment containing the hardware and Software, which together make up the Systems. Notwithstanding the foregoing:
SUPPORTED PRODUCTS. Select devices from the following hardware manufactures: • Dell • 3COM® • Acer® • Brother® • Canon® • Cisco® • Citrix® • D-Link® • Epson® • Gateway® • HP® • IBM® • Iomega® • Lenovo • Lexmark® • Linksys® • Netgear® • Seagate®/Maxtor® • Sony® • Toshiba® Not all devices provided by the hardware vendors listed above are supported. For minimum technical requirements and a complete list of available Services and Supported Products please contact the Dell Service Desk. Supported technologies include the following: • Microsoft® Windows® desktop operating systems from Microsoft Windows 2000 to current Microsoft Windows Vista desktop operating systems. • Microsoft Windows server operating systems including: Microsoft Windows NT®, Microsoft Windows Server® 2000 and Microsoft Windows Server 2003. • Desktop applications including: Adobe® Acrobat®, McAfee Virus Scan®, Microsoft Excel®, Microsoft Outlook®, Microsoft Outlook Express, Microsoft PowerPoint, Microsoft Word, Microsoft Works, Symantec™ Norton Antivirus™, Symantec pcAnywhere™, Internet Explorer®, Mozilla Firefox and Intuit® QuickBooks®. • Microsoft Windows server applications including: Small Business Server, Exchange Server, Internet Security/Acceleration Server, SQL Server® and Active Directory® Appendix B: Designation of Technical Contact(s) IT Assessment for ProManage: Managed Services This Service is designed to allow Customer to designate one or two Technical Contact(s) to act on behalf of Customer and act as a technical representative of Customer in connection with this Service. A Technical Contact may only be an employee of the Customer. The Technical Contact should have system administration responsibilities for the Entitled Device(s) and be available as a resource to Dell prior and throughout the performance of this Service to provide appropriate access privileges to the Entitled Device(s). Whenever an authorized representative of Customer designates a Technical Contact, an Access Level will also need to be assigned to the newly designated Technical Contact. The rights associated with each Access Level are set forth in the following chart: Technical Contact Has Authorization To: Level One Level Three Obtain service desk break/fix service on Entitled Devices. Decrement available PON credits to obtain service. Purchase PONs via credit card. Purchase PONs via net billing if company credit is available Add/delete Entitled Devices to contract Add/delete/change levels of company users Cha...
SUPPORTED PRODUCTS. Patriot Technologies agrees that it will use commercially reasonable efforts to maintain up-to-date contracts with all third-party vendors specified in Schedule A and shall provide the Finished Goods to OEM Partner, OEM Partner’s Customers or Partners upon request. Any new Products supported by “OEM Partner” that Patriot Technologies is not currently authorized to resell must be available through Patriot Technologies within 30 days of e-mail notification of an amendment to Exhibit B by “OEM Partner” to a mutually agreed upon point of contact at Patriot Technologies’ site.
SUPPORTED PRODUCTS. CertiPath supports the current major release of the Product, plus certain prior versions of the Product in accordance with CertiPath’s support policy available at: xxx.xxxxxxxxx.xxx/xxxxxxx.
SUPPORTED PRODUCTS. This Service is available on select Dell PowerEdge™, PowerVault™, PowerConnect™, Dell Equal Logic™, Dell | EMC Enterprise Storage™ systems which are in a standard configuration, as well as OptiPlex™, Precision™, Latitude™, Vostro™ computer systems and select Dell printers which are in a standard configuration (the “Supported Products”). The Supported Product covered under this Service Description is identified on Customer’s Dell invoice; however Software & Peripheral products purchased through the Dell Software & Peripheral store are not covered by this Agreement. A separate service contract must be purchased by Customer for each Supported Product (for instance, the printer attached to an entitled system is NOT covered unless the printer has a separate support contract of its own). Each Supported Product will be tagged with a serial number (the “Service Tag”). Additional products may be covered by this Service Description or added to the Supported Products list depending on region, location, or language. Please contact your Dell sales representative for more detailed information. System Minimums and Eligibility: Dell ProSupport Enterprise-Wide Contract has an annual fee in addition to per system service contract fees (varies by system). The annual fee is waived if Customer meets the minimum number of Supported Products entitled with Dell ProSupport Enterprise-Wide Contract or legacy “Platinum Plus” service contracts as shown in regional recommendations below. Customers may still purchase Dell ProSupport Enterprise-Wide Contract without meeting the minimum asset requirements as defined by region; however, in doing so, Customer acknowledges it will not be provided the entirety of services outlined herein until minimum purchase recommendations are met. In addition, customers must purchase all future Supported Products with ProSupport Enterprise-wide Contract entitlement. Failure to do so could result in a disruption of some of the services outlined in this Service Description. United States, Latin America, Canada Europe, Middle East & Asia Asia-Pacific & Japan Client Minimum 5,000 2,000 2,000 Server Minimum 200 150 150 Ratio Client to Server 25 13 13 Please read this Service Description carefully and note that Dell reserves the right to change or modify any of the terms and conditions set forth in this Service Description at any time, and to determine whether and when any such changes apply to both existing and future Customers. Support Procedures
SUPPORTED PRODUCTS. Select devices from the following hardware manufactures: Dell 3COM® Acer® D-Link® Epson® Gateway® Lexmark® Linksys® Netgear® Brother® HP® Seagate®/Maxtor® Canon® IBM® Sony® Cisco® Iomega® Toshiba® Citrix® Lenovo Not all devices provided by the hardware vendors listed above are supported. For minimum technical requirements and a complete list of available Services and Supported Products please contact the Dell Service Desk. Supported technologies include the following: Microsoft® Windows® desktop operating systems from Microsoft Windows 2000 to current Microsoft Windows Vista desktop operating systems. Microsoft Windows server operating systems including: Microsoft Windows NT®, Microsoft Windows Server® 2000 and Microsoft Windows Server 2003. Desktop applications including: Adobe® Acrobat®, McAfee Virus Scan®, Microsoft Excel®, Microsoft Outlook®, Microsoft Outlook Express, Microsoft PowerPoint, Microsoft Word, Microsoft Works, Symantec™ Norton Antivirus™, Symantec pcAnywhere™, Internet Explorer®, Mozilla Firefox and Intuit® QuickBooks®. Microsoft Windows server applications including: Small Business Server, Exchange Server, Internet Security/Acceleration Server, SQL Server® and Active Directory® Appendix B: Designation of Technical Contact(s) This Service is designed to allow Customer to designate one or two Technical Contact(s) to act on behalf of Customer and act as a technical representative of Customer in connection with this Service. A Technical Contact may only be an employee of the Customer. The Technical Contact should have system administration responsibilities for the Entitled Device(s) and be available as a resource to Dell prior and throughout the performance of this Service to provide appropriate access privileges to the Entitled Device(s). Whenever an authorized representative of Customer designates a Technical Contact, an Access Level will also need to be assigned to the newly designated Technical Contact. The rights associated with each Access Level are set forth in the following chart: Technical Contact Has Authorization To: Level One Level Three Obtain service desk break/fix service on Entitled Devices. Decrement available PON credits to obtain service. Purchase PONs via credit card. Purchase PONs via net billing if company credit is available Add/delete Entitled Devices to contract Add/delete/change levels of company users Change contract level Extend/cancel contract D...
