of Networx Universal Contract. GCI shall offer sales training to the Verizon Government Markets sales organization to facilitate the selling of GCI High-Speed Service both under the FTS2001 contract umbrella as well as Networx. GCI shall offer training materials to Verizon and its customers in order to support Verizon’s ability to deliver training to Networx customers as defined by Section C.3.7 of the Networx RFPs. Training Content GCI will provide content for ETHER training in accordance with the requirements of RFP Section C.3.7.2.
of Networx Universal Contract. Verizon’s Combined Services (CS) solution meets all the requirements outlined in the Networx RFP. Verizon’s CS solution is designed to provide local, regional toll, and domestic (CONUS and OCONUS) long distance service to customers as a single, bundled package. For Agencies within the local footprint, our CS solution alleviates the burden of having to provision and manage both local and long distance dedicated access facilities for traffic processing. Verizon’s CS solution integrates long distance with our facilities-based Verizon® Local Service product. This is a comprehensive, feature-rich suite that uses combined access arrangements ranging from Business Lines to digital offerings such as ISDN PRI and full service digital T1s. Our CS extends beyond traditional dial tone, as calls are transported end-to-end over our wholly owned network. Proven Performance = Lowered Risk. Verizon has successfully provided CS to large municipalities and state governments. Just as Verizon successfully migrated users to the FTS2001 services using a transition strategy designed to maintain service continuity while minimizing the effect on the user community, Verizon will migrate current FTS2001 users to the Networx CS offering, as well as any new Agency locations not currently using Verizon’s services. Agencies already using Verizon’s Voice Services will typically experience a transition similar to the original FTS2001 cutover to the
of Networx Universal Contract. Verizon complies with all performance metric requirements for this service. Verizon Combined Services network provides a P.01 grade of service and network availability of 99.9974%, around the clock. Verizon maintains these standards through strict adherence to internal operations standards, frequent testing, and a highly fault-tolerant hierarchical switched network design. Monitoring and Measuring KPIs and AQLs
of Networx Universal Contract. Verizon exceeds industry standards and guarantees higher performance specifications than those published by all other carriers. Verizon’s P.01 grade of service means that subscribing Agency callers will experience less than one-percent call blockage during the busiest traffic hour primarily through the design of the access facilities. Verizon’s service has historically exceeded this objective. Verizon’s traffic engineering groups monitor blockage at Regional and National Network Management Centers (NMC); blockage is based on the busiest hour of the busiest day of each month with no averaging. Verizon records statistics from a network analysis system are based on call detail records and on-line switch statistics. If abnormally high traffic causes blockage rates greater than one percent, engineers can re-allocate routing over less congested network paths. Network traffic is restored and re-routed via a mix of technologies within seconds of blockage detection. GCI shall meet all required metrics through monitoring and measuring systems as follows: · Availability for POP-to-POP. Verizon will use Digital Cross-Connect Systems to monitor and measure the required availability KPIs. This performance data is continuously reported to Verizon’s Network Management System. Business rules are built into the system that recognize major alarms or when service degrades below the allowable performance limits (e.g., bit error rates). Alarms generated are sent to NMC surveillance personnel. Timestamps for the alarms or service degradation are recorded along with the restoration time points. The difference between these timestamps will be considered out-of-service time and will be used to calculate the service availability. This will be recorded and made available for reporting to the applicable Government Agency. · Availability for SDP-to-SDP. Verizon will use premise-based equipment to monitor and measure both routine and critical service levels. Like the equipment at Verizon’s POPs, the performance data is continuously reported to Verizon’s NMC. When a loss of continuity occurs, the equipment will utilize backup arrangements, such as switched dial backup or DSL arrangements to restore alarm and performance reporting to Verizon’s NMC. · Time to Restore. Verizon will create “rules” in the network management host such that a trouble ticket is automatically opened when an out-of-service condition is recognized. Verizon’s Operations personnel will then troubleshoot and repair th...
of Networx Universal Contract. GCI shall offer sales training to the Verizon Government Markets sales organization to facilitate the selling of GCI CS Service FLAG both under the Networx contract umbrella. GCI shall offer training materials to Verizon and its customers in order to support Verizon’s ability to deliver training to Networx customers as defined by Section C.3.7 of the Networx RFPs.
of Networx Universal Contract. If requested, GCI shall offer sales training to the Verizon Federal Systems sales organization to facilitate the selling of GCI Voice Service under the Networx contract umbrella. If requested, GCI shall offer training materials to Verizon and its customers in order to support Verizon’s ability to deliver training to Networx customers as defined by Section C.3.7 of the Networx RFPs.
of Networx Universal Contract. GCI shall offer a technical solution which meets the requirements of GSA’s Networx Universal and Enterprise RFPs (heretofore referred to as Networx RFPs) Section C.2.16.2.2.1.4, DSL Broadband Service, as well as provide pricing in the structure provided for in Section B.3.2.1-1 to 6, Section B.2.4.1.3.1-3, and Section B.2.7.3.3-3 of the Networx RFPs. If GCI does not provide any of the services described in Section C.2.16.2.2.1.4, then it will be GCI’s responsibility to identify a teaming partner or solution to meet all of the requirements in Section C.2.16.2.2.1.4 as it relates to DSL Broadband Service, as it pertains to Alaska coverage. GCI shall work with Verizon on how it will provide Management and Operations (MOPS) data to support Verizon’s ability to deliver a MOPS solution and MOPS deliverables under the Networx contract(s), as defined by the requirements on Section C.3 of the Networx RFPs. This will include 144 developing a data interchange interface with Verizon to support the MOPS requirements. Data interchange between Verizon and GCI will be defined prior to contract award and must support the requirement for Networx vendors to provide an Operational Capabilities Demonstration prior to contract award. Verizon will provide all network connectivity for these services unless otherwise specified. Service Overview Verizon has selected GCI to meet the requirements for DSL Broadband Service (DSL). GCI will comply with all requirements for C.2.16.2.2.1.4 as outlined on the following pages. Access Characteristics and Performance
of Networx Universal Contract. Introduction. Verizon is committed to providing the best and most secure interconnections between the customer site, (SDP), aggregation points, and ultimately the Verizon service POP. Verizon partners are required to go through extensive evaluations including; security in the network, ability to provide diverse routes, financial stability, and guidelines for timely installations and restoration. Verizon has established direct relationships with every major ILEC and over fifty competitive carriers, many of which qualify as small carriers. Verizon will add additional carriers as required to meet GSA requirements, to meet access diversity, and network security. Below are our standards for access to out POPs and the various access methods that Verizon maintains to assure best available access for GSA and other customers. Verizon complies with all access requirements, including all amendments that affect or modify those requirements. Verizon POPs. Verizon is committed to security within our POPs, where Verizon restricts the access to our critical backbone network. Security measures include establishing the ability to reroute traffic in case of a catastrophic loss of a POP, two methods of back-up power for all locations through use of UPS and generators, requiring carriers to meet at diverse locations in secure telecommunications vaults, and restricting of the premise access by personnel and registered vendors. Specifically, Verizon personnel are the only individuals allowed in the facility without being escorted, and only those employees that have been accepted by a card reader will be allowed in the facility. All vendors must phone in for an appointment for routine maintenance and have emergency contacts that will meet the vendor for emergency restoration. Wherever possible, each POP has a fence surrounding the facility, does not contain external windows, and has camera surveillance at all times. All connections from access networks to the backbone network, is done by Verizon personnel using the state of the art equipment to track and record that actual cross connections within the facility. Access Arrangements. Access capacity is required to reach the customer premises from the POP. The preferred method is for Verizon to access the customers premises through our owned local network If Verizon has the customers building on-net , such as is the case with numerous government buildings, the circuit remains within Verizon’s network all the way and no outside acces...
of Networx Universal Contract. Verizon monitors and measures compliance with KPIs and AQLs as follows:
of Networx Universal Contract. Verizon’s NBIP-VPNS encompasses a number of components to provide the most secure, reliable, and ubiquitous network available. Verizon’s NBIP-VPNS global coverage is shown in Figure 3.1.1-1 below. The cornerstone of this offering is Verizon’s Multi Protocol Label Switching (MPLS)-powered NBIP-VPNS network. The network uses a private, dedicated infrastructure to establish XXX 0000xxx MPLS VPNs that facilitate large scale deployments while simplifying the configuration complexity and performance limitations of private-line circuits and other VPN technologies. MPLS integrates the performance and traffic management capabilities of Layer 2 switching with the scalability and flexibility of Layer 3 routing. RFS 2547bis separates customer traffic by VPN. The result is a NBIP-VPNS that provides security equivalent to a Layer 2 network combined with the scalability, advanced IP features and any-to-any connectivity of a Layer 3 network. Verizon’s NBIP-VPNS network is a “battle-tested” network with seven years of experience serving government customers. Repeatedly at the forefront of delivering new technologies, the NBIP-VPNS network supports standards defined by Internet Protocol version four (IPv4), IP version six (IPv6), IP Multicast, and IP Class of Service (CoS). The NBIP-VPNS platform provides customers with superior monitoring and reporting tools so that there is never any doubt about the health and performance of the service being provided. Designed with a focus on security, the NBIP-VPNS network is built with a layered security architecture that meets the requirements specified by the National Security Agency’s (NSA’s) “Defense In Depth” Information Assurance Technical Framework. Additionally, Verizon ensures its security posture is maintained by routinely employing independent third parties to perform formal security assessments using Government-approved assessment methodologies. Due to this rigorous approach to security, customer networks riding the NBIP-VPNS have been fully certified and accredited to carry DoD sensitive information, as required by the DoD Instruction 5200.40, Defense Information Technology Security Certification and DoD Manual 8510.1-M, DITSCAP Application Manual. Verizon’s Secure Internetworking Gateway (SIG) enables remote and traveling workers as well as trusted business partners to gain access to private customer networks through a secure IPSEC tunnel using DES, 3DES or AES encryption. Users are able to connect to SIG from any Interne...
