Business Rules. The response interval starts when the CLEC’s Mechanized Loop Makeup Service Inquiry (LMUSI) is submitted electronically through the Operational Support Systems interface, LENS, TAG or RoboTAG. It ends when BellSouth’s Loop Facility Assignment and Control System (LFACS) responds electronically to the CLEC with the requested Loop Makeup data via LENS, TAG or RoboTAG Interfaces. Note: The Loop Make Up Service Inquiry Form does not require the CLEC to furnish the type of Loop. The CLEC determines whether the loop makeup will support the type of service they wish to order or not and qualifies the loop. If the loop makeup will sup- port the service, a firm order LSR is submitted by the CLEC. EDI is not a pre-ordering system, and, therefore, is not applicable in this measure. Calculation Response Interval = (a - b) • a = Date and Time the LMUSI returned to CLEC • b = Date and Time the LMUSI is received Average Interval = (c ÷ d) • c = Sum of all response intervals • d = Total Number of LMUSIs received within the reporting period Percent within interval = (e ÷ f) X 100 • e = Total LMUSIs received within the interval • f = Total Number of LMUSIs processed within the reporting period Report Structure • CLEC Aggregate • CLEC Specific • Geographic Scope - State - Region • Interval for electronic LMUs: 0 – < 1 minute >1 – < 5 minutes 0 - ≤ 5 minutes > 5 – < 8 minutes > 8 – < 15 minutes > 15 minutes • Average Interval in minutes PO-2: Loop Make Up - Response Time - Electronic Data Retained Relating to CLEC Experience Relating to BellSouth Performance • Report Month • Legacy Contract • Response Interval • Regional Scope • Not Applicable SQM Disaggregation - Analog/Benchmark SQM Level of Disaggregation SQM Analog/Benchmark • Loop Benchmark • 95% ≤ 1 Minute SEEM Measure SEEM Measure Yes Tier I Tier II X SEEM Disaggregation - Analog/Benchmark SEEM Disaggregation SEEM Analog/Benchmark • Loop • 95% ≤ 1 Minute O-1: Acknowledgement Message Timeliness
Business Rules. The CLEC Manual Loop Makeup Service Inquiry (LMUSI) process includes inquiries submitted via mail or FAX to BellSouth’s Complex Resale Support Group (CRSG). This measurement combines three intervals:
Business Rules. The Reject interval is determined for each rejected LSR processed during the reporting period. The Reject interval is the elapsed time from when BellSouth receives LSR (date and time stamps in EDI or TAG) until that LSR is rejected back to the CLEC. Elapsed time for each LSR (date and time stamps in EDI or TAG) is accumulated for each reporting dimension. The accumulated time for each reporting dimension is then divided by the associated total number of rejected LSRs to produce the reject interval distribution.
Business Rules. The following describes the business rules AREI will follow and the methodology AREI will employ to measure its performance against the commercial objective set forth above with contracts in effect and established after the date of this Agreement.
Business Rules. E.4.1.1 The Contractor is restricted from transporting unencrypted SBU data electronically across the Internet using email, FTP sites, or commercial web sites. Contractors are encouraged to consider all drawings and related documents as SBU and handle these accordingly, in order to minimize risk. [End of Section]
Business Rules. The Reject interval is determined for each rejected LSR processed during the reporting period. The Reject interval is the elapsed time from when BellSouth receives LSR until that LSR is rejected back to the CLEC. Elapsed time for each LSR is accumulated for each reporting dimension. The accumulated time for each reporting dimension is then divided by the associated total number of rejected LSRs to produce the reject interval distribution. An LSR is considered “rejected” when it is submitted electronically but does not pass edit checks in the ordering systems (EDI, TAG, LNP Gateway, LAUTO) and is returned to the CLEC without manual intervention.
Business Rules. D1 Reporting Information
Business Rules. The Disconnect Timeliness interval is determined for each telephone number ported associated with a disconnect service order processed on an LSR during the reporting period. The Disconnect Timeliness interval is the elapsed time from when BellSouth receives a valid ‘Number Ported’ message in ESI Number Manager (signifying the CLEC ‘Activate’) for each telephone number ported until each telephone number on the service order is disconnected in the Central Office switch. Elapsed time for each ported telephone number is accumulated for each reporting dimension. The accumulated time for each reporting dimension is then divided by the total number of selected telephone numbers disconnected in the reporting period. Calculation Disconnect Timeliness Interval = (a - b) • a = Completion Date and Time in Central Office switch for each number on disconnect order • b = Valid ‘Number Ported’ message received date & time Average Disconnect Timeliness Interval = (c / d) • c = Sum of all Disconnect Timeliness Intervals • d = Total Number of disconnected numbers completed in reporting period Disconnect Timeliness Interval Distribution (for each interval) = (e / f) X 100 • e = Disconnected numbers completed in “X” days • f = Total disconnect numbers completed in reporting period Report Structure • CLEC Specific • CLEC Aggregate • Geographic Scope - State, Region Data Retained Relating to CLEC Experience Relating to BellSouth Performance • Order Number • Telephone Number/Circuit Number • Committed Due Date • Receipt Date/Time (ESI Number Manager) • Date/Time of Recent Change Notice • Not Applicable SQM Disaggregation - Analog/Benchmark SQM Level of Disaggregation SQM Analog/Benchmark • LNP • 95% <= 15 Minutes SEEM Measure SEEM Measure Yes Tier I X Tier II X SEEM Disaggregation - Analog/Benchmark SEEM Disaggregation SEEM Analog/Benchmark
Business Rules. All features on the order must flow through for the order to be flow-through eligible. Notes: Excluded data will be made available upon request through the raw data/excluded data process. Excluded data for this measure will include flow through eligible orders that do not flow through because the LSR is not formatted consistent flow through standards. The remainder of exclusions will be included in the data set for PM 3. (SBC/California) System upgrade currently targeted for May 2003 to identify CLEC- caused errors. (Verizon only) SBC/California will implement changes to measure and collect data for three months. SBC/California will propose a benchmark based on the historical data. OSS OII Performance Measurements
Business Rules. Notes: "Cutovers" include initial and subsequent attempts to complete a cutover. (SBC/California only) Excluded data will be made available upon request through the raw data/excluded data process. (For SBC/California, excluded data include CLEC/customer caused misses.) OSS OII Performance Measurements
