Training Maintenance Clause Samples

Training Maintenance. GCI’s training maintenance, if requested, will meet all requirements found in RFP C.3.7.2.6. Within 30 business days following any changes to Verizon Business’s Networx program that would result in any changes or modifications to the training program, all affected GCI training material will be updated and made available by GCI to Verizon Business. These modifications will be provided at no cost. GCI will support meetings with Verizon Business personnel, Partners, and/or existing or potential customer personnel as reasonably required to address joint sales opportunities. GCI will assign sales representatives to support the Networx opportunities. GCI will support Sales Opportunity Reviews to ensure collaborative planning. Verizon Business will administer the customer service functions consistent with those as outlined in Networx contract. Verizon Business’s Government Network Operations Center (GNOC) Ashburn, VA will act as the single interface for all Government inquires and will coordinate with GCI’s services centers and personnel, as defined in this document. GCI’s NOC will act as an extension of Verizon Business’s GNOC by providing technical support, inventory management, and tracking capability for Verizon Business’s Alaska Networx services. GCI’s NOC will be available 7 days a week, 24 hours a day to support the Verizon Business Customer Service Office that will be also available 7 days a week, 24 hours a day to support Networx users.