Methods and Procedures. The Contractor must accept and respect the fact that the Airport is continuously undergoing construction and improvement and that a variety of stakeholders are involved in ACSA’s business. Therefore, within reason and with prior arrangement with the Contractor, ACSA might require the following from time to time: • Assisting with emergency repairs • Assisting with airport operations Re-scheduling of work to accommodate other contractors • Allowing access and aiding OEM suppliers to correct defects on equipment and/or systems • Pointing out services to consultants or other contractors • Providing access to other contractors • Attending co-ordination and planning meetings • Removing rubble and/or equipment from site relating to this contract • Training of ACSA operators and/or technicians • Providing of system data and/or statistics to ACSA • Recommending improvements on maintenance procedures • Recommending improvements on operational procedures • Co-operating with ACSA Security relating to security issues The ACSA Service Manager may instruct operational and works procedures to the Contractor as might be required from time to time. The Contractor will instruct his/her staff accordingly and implement measures to ensure that these procedures are strictly adhered to. Quality plans and control All work must be executed in accordance with prevailing industry norms and standards relating to quality. In this regard, the Contractor will be expected to draft quality plans for the Service Manager from time to time. Emphasis must be on improving system reliability and on ensuring that rostered maintenance work is indeed performed as and when required.
Methods and Procedures. The president of State Auto Mutual, State Auto P&C and Milbank, or any officer of any of these companies designated by said president, shall determine the methods and procedures, including accounting transactions, by which the terms of this Agreement shall be performed by and on behalf of the parties hereto.
Methods and Procedures. A. Either City or Contractor may request mediation of any Contract Claim submitted for a decision under Paragraph 10.06 before such decision becomes final and binding. The request for mediation shall be submitted to the other party to the Contract. Timely submission of the request shall stay the effect of Paragraph 10.06.E.
Methods and Procedures. Xxxxxxx Xxxxxxx shall not be responsible for the means, methods, techniques, sequences, or procedures of construction selected by the Client, or the safety precautions and safety programs incidental to the work of the Client. Xxxxxxx Xxxxxxx shall not be responsible for the job safety or site safety of the Project and shall not be responsible for compliance with safety programs and related OSHA or MIOSHA regulations required to be followed by the Contractor or its employees, subcontractors and agents. Jobsite safety shall be the sole responsibility of the Client and their contractor. Similarly, Xxxxxxx Xxxxxxx shall not be liable for the actions or inactions of the Client’s contractor(s).
Methods and Procedures. Owner and Contractor shall make a good faith effort to resolve all disputes with an informal meeting between representatives of both parties with decision-making authority before resorting to other means of resolution. By written agreement, the parties may decide to enter into formal mediation proceedings to resolve a dispute. Nothing in this paragraph shall limit either party’s ability to file a claim in a court of law regarding a dispute.
Methods and Procedures. The Parties may adopt long-term methods and procedures and the Coordinating Group may adopt annual methods and procedures as provided in subparagraph 5(a)(1)(E), Annual Methods and Procedures, to implement or revise this Agreement. The long-term methods and procedures shall be as set out in Exhibit B, Long-Term Methods and Procedures, and the annual methods and procedures shall be as set out in Exhibit C, Annual Methods and Procedures. Methods and procedures pertaining to coordinated planning pursuant to this Agreement shall be hereafter referred to in this Agreement as “methods,” and methods and procedures pertaining to coordinated operations pursuant to this Agreement shall be hereafter referred to in this Agreement as “procedures.”
Methods and Procedures. ILEX and IPS to attend MIS Strategy Group meetings; the mechanism by which IT work/projects are timetabled and prioritised. IT department to respond to requests for hardware equipment and IT queries. Policy Application (Policies that apply to both ILEX and IPS): Electronic and Telephonic Communications Policy Charge: As per 2010 Financial Budget SLA Manager: Head of Group IT SCHEDULE 4 PROCUREMENT Service Specification Service: 1. In-house and out of house facilities for print procurement. 2. Support contracts with Xerox and Oce for the maintenance of the printing machines. 3. Access to suppliers, manufacturers and service providers with whom ILEX and subsidiary companies have long standing arrangements. Service Level/Timeframe: Provide „1st line‟ technical and professional support. Provide „1st line‟ helpdesk support. Provide customer account management and changing arrangements. Provide varied and diverse range of products and services including printed matter, confidential print in-house, motor vehicles and stationery. Methods and Procedures: In-house facilities for print procurement provided by ILEX staff. IPS to give in-house printing department reasonable notice in relation to printing requirements. Procurement department to liaise with IPS in relation to products and services. Printed matter and stationery to be provided/ordered on request by IPS. Charge: As per 2010 Financial Budget SLA Manager: Director of Group Purchasing SCHEDULE 5 FACILITIES Service Specification
Methods and Procedures. Finance department to liaise with IPS when necessary in order to provide the above services * Provided directly to IPS staff in conjunction with services provided to all staff # Provided directly to IPS in conjunction with services provided to all departments + Shared provision of general Finance activities Policy Application (Policies that apply both to ILEX and IPS): Staff expenses policy Charge: To be assessed on figures per 2010 Financial Budget SLA Manager: Director of Finance and Resources SCHEDULE 3 INFORMATION TECHNOLOGY Service Specification
Methods and Procedures. The above services are made available to IPS and supported by CILEx Facilities. IPS to give reasonable notice of meeting requirements. Post, DX mail and reception services provided by CILEx staff and managed by the Office Manager. Utilities, cleaning and gardening services provided by third parties. Mobile phone contracts to be managed by IPS. Photocopier provided as a shared facility for unlimited use. Maintenance of car park provided by CILEx staff. Charge: As per 2012 Financial Budget SLA Manager(s): Director of Group Purchasing Office Manager SCHEDULE 6 MARKETING AND COMMUNICATIONS Service Specification Service: 1. IPS Website 2. Content Management System and hosting 3. Code of Conduct brochure and IPS Banners, other leaflets 4. Administration of Oaths leaflet 5. IPS stakeholder and consumer events and PR coverage 6. Annual Report 7. IPS Brochure 8. Publicity and public relations 9. Research, questionnaires and surveys Service Level/Timeframe: 1. Support on an ad hoc basis 2. On ad hoc basis with training for relevant IPS staff, supported by Marketing & Communications and IT Departments 3. Design, print and distribute as required supported by Marketing & Communications and Journal Departments 4. As required 5. As required, supported by Marketing & Communications Department and external PR Agency 6. Annual 7. Annual 8. Advise and action as required 9. As required Methods and Procedures: Timing and resource input by Marketing and Communications department to be decided when required. Marketing and Communications department to support the IPS website in liaison with IPS. IPS to manage content in liaison with Marketing and Communications department. IPS to give Marketing and Communications department reasonable notice in relation to publicity and press releases. Marketing and Communications department to make available PR support as required. Charge: As per 2012 Financial Budget SLA Manager: Head of Communications and Marketing SCHEDULE 7 LEGAL EXECUTIVE JOURNAL Service Specification