e nt S er vi xx X xxxx. We offer unparalleled experience with large public employers and government plan sponsors. We will provide an account management team who leverages the best practices we have learned by working with 20 other State Group Medicare Advantage clients. The strategic account executive (SAE) will have overall ownership and relationship management responsibilities to ensure all of our contractual and operational requirements are met. In addition, our team includes clinical, member service/issue resolution, data and analytics, billing and eligibility and executive sponsor leadership. The account management team will make themselves available as often as needed to ensure the Group Medicare Advantage program is running optimally. The account management team will create, implement, and execute on all project plans necessary to accomplish the State’s objectives – this is done by holding weekly meetings (or as needed) with thorough agendas and timelines with post call notes documenting all actionable items. I m pl em ent at i o n Our priority in the implementation process is to ensure the State stays on the right track during the transition to the Group Medicare Advantage plan. Our entire implementation process is built on a foundation of best practices we have learned over the years. Although we have vast Group Medicare Advantage experience, we fully recognize each implementation, each organization, and each retiree population have a unique set of very distinct needs. Our implementation team will utilize a project plan roadmap with clearly defined roles, responsibilities, and benchmarks. Collaboration and open lines of communication are key to success in building our partnership. Our project management of implementation includes five pillars we have developed as best practices: • Regular meetings and communication with the State implementation team to ensure we are aligned and working on the right priorities; our implementation team carefully documents the State’s specifications and utilizes a “living” project plan • We have a Group Medicare Advantage open enrollment team who will handle all logistics of providing statewide education meetings include staffing, procurement of retiree friendly locations and making sure all communication materials are available to retirees at each meeting • We will conduct extensive provider outreach and engagement strategies to ALL providers who are currently utilized by State Medicare retirees. Our proven provider outreach strategies ab...
