Phone. To facilitate your communication with CCUSA in the US, we also recommend that you purchase a mobile phone and provide your number at the time you validate your visa.
Phone. The tenant agrees to get a phone installed in the premises as soon as possible. Landlord will be given the phone number within two working days of installation and will be notified within two working days of any future changes in the phone number.
Phone. This Agreement shall be governed by, construed, and enforced in accordance with the internal laws of the State of Texas.
Phone. Please prepare a proposal in the amount indicated: $10,000 $100,000 $25,000 $50,000 Other $ Prepare the proposal for: One Life--my birth date is Two Lives--second birth date enter into a charitable gift annuity account.
Phone. Category B employees, who are not supplied by MPI with a paid phone facility, and are required to have a phone for work purposes, will receive a non-taxable annual allowance of $278 net of PAYE, pro-rated and paid fortnightly. Refer Guidelines.
Phone. For incident reports with priority level 1 or 2, d.velop also offers telephone support (currently at +00- 0000-0000-0000) within the defined service hours (see below). Incident reports that reach d.velop by phone are transferred to the ticket system, where they are then processed and answered.
Phone. For calls placed by telephone, the Help Desk has a phone queuing system that greets the caller, and informs them where they are in the queue, including the number of callers before them. • Call abandonment rate and to voicemail shall be below 5%. If calls are placed during manned hours, Help Desk will make every effort to answer promptly calls placed in the queue. There are times when the Help Desk technician is either on the phone or busy with other tasks. If calls roll over to voicemail, please leave a message. Voicemail: For voicemails left on the Xxxxxxxx Helpdesk line, the following shall apply: • Respond to voicemails left during manned hours by the end of business. • Respond to voicemails left during unmanned hours during the best contact time as indicated by the caller or within the first 4 hours of the next manned shift. Email: For emails sent to the Xxxxxxxx Help Desk, the following shall apply: • Respond to emails left during manned hours by the end of business. • Respond to emails left during unmanned hours within the first 4 hours of the next manned shift. Supported Technology SLA Metrix Supported Technology Faculty/Staff Students Administration & Business MyReynolds Access/Passwords Level 1 Level 1 SIS Level 1 Level 1 AIS Level 1 Personnel HRMS Level 1 Communication & Collaboration GMAIL Level 1 Level 1 Canvas Level 1 Level 1 SharePoint Level 1 TeamViewer Level 1 Mobile Devices – iPads, iPhones & Android Level 1 Level 1 Microsoft Office Suite – v13, v16 Level 1 Google Drive Level 1 ZOOM Level 1 Teaching & Learning Canvas Level 1 Level 1 OnTheHub Level 1 Level 1 Navigate Level 1 Level 1 End-Point Protection Browsers (IE, Edge, Firefox, Chrome, Safari) Level 1 Level 1 Windows OS – v10 Level 1 Mac OS Level 1 Infrastructure Network and Wi-Fi connectivity Level 1 Level 1 Security Global Protect VPN Client Level 1 Windows Defender Security Center Level 1 IT Professional Services The following items are NOT covered by this SLA: • New software versions not yet adopted at the College. • Software versions more than two revision levels behind the release currently available at the College. • User provided personal software. • Textbook supplied software Please note: Password issues cannot be resolved via chat or email. A phone call is required. General Metrics • First contact resolution rate shall be 95% or better. • Customer survey satisfaction rate shall be 90% or better. Disaster Planning • A list of Xxxxxxxx IT Staff contact information, including h...
Phone. Note: The Employer will notify the Employees in writing of the specific contact details of the above (a)-(e). The Employer will respond to the Employee by the same method by which the concern/complaint was received within three (3) working-days after receipt thereof.
Phone. We will attempt to answer your questions on the phone. If we determine that we can better serve you by researching the questions while you are not waiting on the phone, we will create a case to continue the investigation. Change Request Procedure Acoustic and Client may determine that it is necessary to modify the Services, add additional Services or extend the service end date. In such event, Client may authorize additional funding or end date extension by execution of a Project Change Request (PCR) as discussed below. If accepted or initiated by Acoustic, such letter or e-mail shall act as an authorization to the agreement between you and Acoustic. All other requested changes will require execution of a PCR as discussed below. A PCR will be the contracting vehicle. The PCR formally describes the change, the rationale for the change and the effect the change will have on the services you have with Acoustic. Additional charges may apply under a PCR. Such charges must be approved by you before work may commence. In addition, a valid PO must be provided covering all charges. Note: A written PCR must be signed by authorized representatives from both parties to be effective. Request a PCR You may communicate your requirements through any of the following channels: • By email - document your requirements in an email and send to xxxxxxx@xx.xxx.xxx or your Service Delivery Manager (if applicable). • By case - document your requirements directly in the IBM Support Community system by opening a new case. • By phone - a call/meeting may be arranged to talk the requirements through to confirm the understanding. Your request should include – • your requirements for the change itself • rationale for the change • the impact the change will have on the service. • preferred implementation schedule. If we cannot meet this schedule an alternative will be offered before confirming the CR. Following receipt of your requirements, Acoustic will document the formal PCR and return to you for review, clarification and/or approval.
