Telephone Support. The Fund Designated Persons may contact State Street’s HORIZONR Help Desk and Fund Assistance Center between the hours of 8 a.m. and 6 p.m. (Eastern time) on all business days for the purpose of obtaining answers to questions about the use of the System, or to report apparent problems with the System. From time to time, the Fund shall provide to State Street a list of persons who shall be permitted to contact State Street for assistance (such persons being referred to as the “Fund Designated Persons”).
Telephone Support. Telephone and Remote Support coverage is included with all software maintenance agreements. Technical and Clinical Telephone and Remote Support coverage services are available twenty- four hours per day, seven days per week including Philips recognized holidays.
Telephone Support. LogRhythm will provide telephone support to the designated users during the Support Hours. Customer understands and acknowledges that Support Services are provided in English. Customers purchasing Enhanced Support Services will be given instructions for receiving Support Services after the end of a Business Day. Telephone support will include the following:
Telephone Support. PROVIDER shall maintain an HTCondor telephone hotline during regular business hours (8:30 a.m. to 4:30 p.m. Monday-Friday CST) to assist RECIPIENT in reporting errors and in providing first-line support in the use and operation of the SOFTWARE.
Telephone Support. PeopleSoft provides telephone support concerning installation and use of the Software. Except for designated holidays, standard telephone support hours are Monday through Friday, 4:00 a.m. to 6:30 p.m., Pacific Time. Telephone Support is also available 24-hours a day, 7-days a week to resolve critical production problems outside of normal support hours.
Telephone Support. In emergency situations, NetBrain telephone support representative(s) will be available to receive Customer’s telephone calls to 0-000-000-0000 (US) or 1-781-221-7199 (outside of US) during Support Hours.
Telephone Support. For the term of this Agreement, RCDevs shall provide telephone support in the following manner: Queries for specific technical problems and failures are possible at any time. For this purpose, the Licensee will generally leave a message indicating the exact problem description and a classification in the above Error levels. Telephone support queries shall be accompanied with the corresponding e-mail support request as defined in clause 2.2.
Telephone Support. SunGard shall provide to Customer, during SunGard's normal business hours, Monday through Friday from 7:30 a.m. Eastern Time to 7:30 p.m. Eastern Time (except that Customer and SunGard may agree in advance to provide support services on U.S. holidays), telephone consultative support through SunGard's Customer Support Department regarding Customer's proper and authorized use of the Software. During normal business hours, SunGard shall provide access to at least one of the following people: (i) the primary support person for customer account, (ii) the project manager for customer's account or (iii) a senior manager of SunGard. In addition, telephone consultive support will be provided through the SunGard hotline twenty-four (24) hours a day seven (7) days a week.
Telephone Support. MKS shall provide, in English, consultation concerning the use, operation and application of the Software and to attempt to diagnose problems that you may encounter with the Software (”Hotline Support”). MKS shall offer the Hotline Support remotely by telephone, fax or e-mail during its normal business hours.
Telephone Support. Spacelabs will provide reasonable telephone support in the operation, planned maintenance and corrective maintenance of Products covered by this Agreement. Spacelabs does not warrant that telephone support alone will be sufficient to resolve Product issues.