Grievance Redressal. Level 1 We are committed to resolving your queries/issues within 7 working days. If you do not hear from us within this time, or you are not satisfied with our resolution of your query, the customer may write to us at xxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxxx.xx Level 2 If the customer is not satisfied with the resolution provided at level 1 within 2 working days, the customer may post his/her complaint to the head of Customer Experience at xxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxxx.xx Alternatively, the customers may write to The Head of Customer Experience at: Bajaj Housing Finance Limited, 5th Floor, B2 Cerebrum IT Park, Kumar City Kalyani Nagar Pune, Maharashtra Pin – 411014 Level 3 If the customer is not satisfied with the resolution provided at level 1 within 2 working days, the customer may post his/her complaint to the head of Customer Experience at xxxx.xxxxxx@xxxxxxxxxxxx.xx Alternatively, the customers may write to National Manager – Service: Xxxx Xxxxxx Bajaj Housing Finance Limited, 5th Floor, B2 Cerebrum IT Park, Kumar City Kalyani Nagar Pune, Maharashtra Pin – 411014 Level 4 In case of non-redressal of the complaint to the customer’s satisfaction, within 7 working days from the above-mentioned matrix, the customer may approach the National Housing Bank by lodging its complaint in online mode at the link xxxxx://xxxxx.xxxxxxxxx.xxx.xx or in offline mode by post at the address given below in the prescribed format available at link (xxxx://xxx.xxx.xx/citizencharter/NHB%20Grievance%20Redressal%20Policy.pdf) National Housing Bank, Department of Regulation and Supervision, (Complaint Redressal Cell), 4th Floor, Core-5A, India Habitat Centre, Lodhi Road, New Delhi- 110003 Grievance Process The below-mentioned process is followed when a Xxxxxxxx writes to xxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxxx.xx : • Customer service associate reads the entire email to understand the customer query • Xxxxxxxx is contacted to understand his/its requirements • Grievance Team coordinates with internal departments to get the complaint resolved as per the defined timeline. • If the resolution is not possible within the defined TAT of 7 working days, due to internal and external dependencies, interim response along with timelines is sent to the Borrower. • All queries are closed on e-mail and via telephone call. Timely update is sent to the Borrower in case of any extension required in committed timelines.
Grievance Redressal. For any service related issue including obtaining documents or in case of any complaint/grievance, the Borrower may communicate in writing, orally, electronically through e-mail, website, telephone and modes given below. The Borrower may contact our Office through any of the following channels: • By telephonic communication with our call centre at 00000000000 (helpline) b/w 9:30 am – 6 pm from Monday to Friday (Except Public Holidays). • By way of online request - xxxxx://xxx.xxxx.xxx/contact-us/home-loan/raise-a-request • By way of written letter addressed to Customer Service - Home Loans, IIFL Home Finance Ltd, IIFL House, Sun Infotech Park, Road Xx. 00X,Xxxx Xx.X-00, Xxxxx Xxxxxxxxxx Xxxx, Xxxxx Xxxxxx, Thane – 400604 • By way of physically visiting the Service Branch and lodge a complaint in the Complaint Register maintained at our branches In case the response is unsatisfactory or no response is received from above mentioned sources, the complaint may be escalated to: Grievance Redressal Officer at XXX@xxxx.xxx, IIFL Tower, 98, Udyog Vihar, Phase-IV, Gurgaon, Haryana -122015 Borrower can further escalate the complaint to: Nodal Officer: XX@xxxx.xxx, IIFL Tower, 98, Udyog Vihar, Phase-IV, Gurgaon, Haryana -122015 In case the complainant is dissatisfied with the response received from IIFL HFL or where no response is received, the Complainant may approach the Complaint Redressal Cell of National Housing Bank by lodging its complaint in online mode at the link xxxxx://xxxxx.xxxxxxxxx.xxx.xx OR in offline mode by post, in prescribed format, available at link to Complaint Redressal Cell, Department of Regulation & Supervision, National Housing Bank, 4th Floor, Core 5A, India Habitat Centre, Lodhi Road, New Delhi – 110003 It is hereby agreed that for detail terms and conditions of the Loan, the parties hereto shall refer to and rely upon the loan and other security documents executed / to be executed by them. The above terms and conditions have been read by the borrower/s / read over to the borrower,understood and agreed upon borrower/s. Updated till Oct 1, 2020 Schedule of Charges
Grievance Redressal. For resolution of any query or grievance, the You/Insured may call Us at toll free number: 0000 000 0000, or write an e-mail at: xxxxx@xxxx.xxx In case the You/Insured is not satisfied with the resolution, the You/Insured may write to Our Grievance Redressal Officer at the following address: Grievance Redressal Officer 3rd Floor, F-wing Lotus Corporate Park, Goregaon East, Mumbai 400063 Email: xxxxxxxxx@xxxx.xxx As per guidelines on special provision for Insureds who are senior citizens, We will provide a separate channel for addressing grievances of our senior citizen customers. You/Insured may avail this service by contacting the above-mentioned helpline number and selecting suitable option provided on Our Interactive Voice Response (IVR) system. In case Your/Insured’s complaint is not fully addressed by Us, You/Insured may use the Integrated Grievance Management System (IGMS) for escalating the complaint to IRDAI. Through IGMS, the Insured can register the complaint online and track its status. For registration, please visit IRDAI website xxx.xxxxxxxxx.xxx. If the issue still remains unresolved, You/Insured may, subject to vested jurisdiction, approach the Insurance Ombudsman for the redressal of grievance. The details of the Insurance Ombudsman are available below: CONTACT DETAILS JURISDICTION AHMEDABAD Office of the Insurance Ombudsman, Xxxxxx Xxxxxxx Building, 6th floor, Tilak Marg, Relief Road, Ahmedabad – 380 001. Tel.: 079 - 00000000/02/05/06 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx Gujarat, Dadra & Nagar Haveli, Daman and Diu. BENGALURU Office of the Insurance Ombudsman, Xxxxxx Xxxxxx Building, PID No. 57-27-N-19, Ground Floor, 00/00, 00xx Xxxx Xxxx, XX Xxxxx, Xxx Xxxxx, Xxxxxxxxx – 560 078. Tel.: 080 - 00000000 / 26652049 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx Karnataka. BHOPAL Office of the Insurance Ombudsman, Xxxxx Vihar Complex, 2nd Xxxxx, 0, Xxxxxxx Xxxxx, Opp. Airtel Office, Near New Market, Bhopal – 462 003. Tel.: 0755 - 0000000 / 0000000, Fax: 0755 - 2769203 Email: xxxxxxxxxx.xxxxxx@xxxx.xx.xx Madhya Pradesh, Chattisgarh. BHUBANESHWAR Office of the Insurance Ombudsman, 00, Xxxxxx xxxx, Xxxxxxxxxxx – 751 009. Tel.: 0674 - 0000000 /0000000, Fax: 0674 - 2596429 Email: xxxxxxxxxx.xxxxxxxxxxx@xxxx.xx.xx Orissa. CHANDIGARH Office of the Insurance Ombudsman, S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17 – D, Chandigarh – 160 017. Tel.: 0172 - 0000000 / 0000000, Fax: 0172 - 2708274 Email: xxxxxxxxxx.xxxxxxxxxx@xxxx.xx.xx Punjab, ...
Grievance Redressal. There can be instances where the Borrower is not satisfied with the services provided. To highlight such instances & register a complaint the Borrower may follow the following process:
Grievance Redressal. Customers have the following ways to register their complaints when they find inadequacy in the Aptus services Complaint Register: Every Aptus branch has been provided with a complaints register. The customers can lodge their complaints in the register; the Branch Manager would be the person responsible to handle the customer grievances. If the query remains unsolved, the customers can escalate it to the Head Office through
Grievance Redressal i) As per Rule-67 of PPR-14, Procuring Agency shall constitute a Grievance Redressed Committee (GRC) comprising of odd number of persons with proper powers and authorization to address the complaints. The GRCshall not have any of the members of the Procurement Evaluation Committee. The Committee may preferably have one subject specialist depending upon the nature of the procurement in addition to one person with legal background as per their availability to the Procuring Agency.
Grievance Redressal. For any service-related issue including obtaining documents or in case of any complaint & grievance, the Borrower may communicate in writing, orally, electronically through e-mail, website, telephone and modes given below. The Borrower may contact our Office through any of the following channels: -
Grievance Redressal. In the unlikely event that you are not satisfied with our services, you can register your grievance for redressal of concern.
Grievance Redressal. Any Grievances from the Public/Network Hospitals will be examined by the Grievance Committee constituted as a Sub-Committee of the Board of Trustees.
Grievance Redressal. In case the complainant is still dissatisfied with the response received/ or where no response is received, the Complainant may approach the Complaint Redressal Cell of National Housing Bank by lodging its complaint in online mode at the link xxxxx://xxxxx.xxxxxxxxx.xxx.xx/, OR in offline mode by post, in the prescribed format available at link xxxx://xxx.xxx.xx/Grievance-Redressal- System/Lodging-Complaint-Against-HFCs-NHB%E2%80%93Physical-Mode.pdf at the following address: Complaint Redressal Cell, Department of Regulation & Supervision, National Housing Bank, 4th Floor, Core-5A, India Habitat Centre, Xxxxx Xxxx, Xxx Xxxxx-000000
