Grievance Redressal. Level 1 We are committed to resolving your queries/issues within 7 working days. If you do not hear from us within this time, or you are not satisfied with our resolution of your query, the customer may write to us at xxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxxx.xx Level 2 If the customer is not satisfied with the resolution provided at level 1 within 2 working days, the customer may post his/her complaint to the head of Customer Experience at xxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxxx.xx Alternatively, the customers may write to The Head of Customer Experience at: Bajaj Housing Finance Limited, 5th Floor, B2 Cerebrum IT Park, Kumar City Kalyani Nagar Pune, Maharashtra Pin – 411014 Level 3 If the customer is not satisfied with the resolution provided at level 1 within 2 working days, the customer may post his/her complaint to the head of Customer Experience at xxxx.xxxxxx@xxxxxxxxxxxx.xx Alternatively, the customers may write to National Manager – Service: Xxxx Xxxxxx Bajaj Housing Finance Limited, 5th Floor, B2 Cerebrum IT Park, Kumar City Kalyani Nagar Pune, Maharashtra Pin – 411014 Level 4 In case of non-redressal of the complaint to the customer’s satisfaction, within 7 working days from the above-mentioned matrix, the customer may approach the National Housing Bank by lodging its complaint in online mode at the link xxxxx://xxxxx.xxxxxxxxx.xxx.xx or in offline mode by post at the address given below in the prescribed format available at link (xxxx://xxx.xxx.xx/citizencharter/NHB%20Grievance%20Redressal%20Policy.pdf) National Housing Bank, Department of Regulation and Supervision, (Complaint Redressal Cell), 4th Floor, Core-5A, India Habitat Centre, Lodhi Road, New Delhi- 110003 Grievance Process The below-mentioned process is followed when a Xxxxxxxx writes to xxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxxx.xx : • Customer service associate reads the entire email to understand the customer query • Xxxxxxxx is contacted to understand his/its requirements • Grievance Team coordinates with internal departments to get the complaint resolved as per the defined timeline. • If the resolution is not possible within the defined TAT of 7 working days, due to internal and external dependencies, interim response along with timelines is sent to the Borrower. • All queries are closed on e-mail and via telephone call. Timely update is sent to the Borrower in case of any extension required in committed timelines.
Grievance Redressal. For any service related issue including obtaining documents or in case of any complaint/grievance, the Borrower may communicate in writing, orally, electronically through e-mail, website, telephone and modes given below. The Borrower may contact our Office through any of the following channels: • By telephonic communication with our call centre at 00000000000 (helpline) b/w 9:30 am – 6 pm from Monday to Friday (Except Public Holidays). • By way of online request - xxxxx://xxx.xxxx.xxx/contact-us/home-loan/raise-a-request • By way of written letter addressed to Customer Service - Home Loans, IIFL Home Finance Ltd, IIFL House, Sun Infotech Park, Road Xx. 00X,Xxxx Xx.X-00, Xxxxx Xxxxxxxxxx Xxxx, Xxxxx Xxxxxx, Thane – 400604 • By way of physically visiting the Service Branch and lodge a complaint in the Complaint Register maintained at our branches In case the response is unsatisfactory or no response is received from above mentioned sources, the complaint may be escalated to: Grievance Redressal Officer at XXX@xxxx.xxx, IIFL Tower, 98, Udyog Vihar, Phase-IV, Gurgaon, Haryana -122015 Borrower can further escalate the complaint to: Nodal Officer: XX@xxxx.xxx, IIFL Tower, 98, Udyog Vihar, Phase-IV, Gurgaon, Haryana -122015 In case the complainant is dissatisfied with the response received from IIFL HFL or where no response is received, the Complainant may approach the Complaint Redressal Cell of National Housing Bank by lodging its complaint in online mode at the link xxxxx://xxxxx.xxxxxxxxx.xxx.xx OR in offline mode by post, in prescribed format, available at link to Complaint Redressal Cell, Department of Regulation & Supervision, National Housing Bank, 4th Floor, Core 5A, India Habitat Centre, Lodhi Road, New Delhi – 110003 It is hereby agreed that for detail terms and conditions of the Loan, the parties hereto shall refer to and rely upon the loan and other security documents executed / to be executed by them. The above terms and conditions have been read by the borrower/s / read over to the borrower,understood and agreed upon borrower/s. Updated till Oct 1, 2020 Schedule of Charges
Grievance Redressal. There can be instances where the Borrower is not satisfied with the services provided. To highlight such instances & register a complaint the Borrower may follow the following process:
Grievance Redressal. For resolution of any query or grievance, insured may contact the company on toll free number 0000 000 0000 or may write an e- mail at xxxxxxxxx@xxxx.xxx. In case the insured is not satisfied with the response of the office, insured may contact the Grievance Officer of the Company at the following address: Grievance Redressal Officer Acko General Insurance Limited 3rd Floor, F-wing, Lotus corporate park, Goregaon East, Mumbai – 400063 xxxxxxxxx@xxxx.xxx In the event of unsatisfactory response from the Grievance Officer, he/she may, register a complaint in the Integrated Grievance Management System (IGMS) of the IRDAI. Where the grievance is not resolved, the insured may, subject to vested jurisdiction, approach the Insurance Ombudsman for the redressal of grievance. The details of the Insurance Ombudsman are available below: AHMEDABAD - Office of the Insurance Ombudsman, 6th Floor, Xxxxxx Xxxxxxx Xxxx, Xxxxx Xxxx, Relief Road,Ahmedabad-380 001. Tel.:- 000-00000000/02/05/06 Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx. (State of Gujarat and Union Territories of Dadra & Nagar Haveli and Daman and Diu.) BENGALURU - Office of the Insurance Ombudsman, J24th Main Road, Xxxxxx Xxxxxx Xxxx.,JP Nagar, 1st Phase, Ground Floor Bengaluru – 560 078. Tel.:- 000- 00000000/26652048Email: xxxxxxxxxx.xxxxxxxxx@xxxx.xx.xx. (State of Karnataka.) BHOPAL - Office of the Insurance Ombudsman, 2nd Floor, Xxxxx Vihar Complex, 0, Xxxxxxx Xxxxx, Bhopal(M.P.)-462 003. Tel.:- 0000-0000000/9202 Fax: 0000-0000000 Email: xxxxxxxxxx.xxxxxx@xxxx.xx.xx (States of Madhya Pradesh and Chattisgarh.) BHUBANESHWAR - Office of the Insurance Ombudsman, 00, Xxxxxx Xxxx, Xxxxxxxxxxxx- 751 009. Tel.:- 0000-0000000/0000000 Fax: 0000-0000000 Email: xxxxxxxxxx.xxxxxxxxxxx@xxxx.xx.xx (State of Orissa.) CHANDIGARH - Office of the Insurance Ombudsman, S.C.O. Xx.000-000,0xx Xxxxx, Xxxxx Xxxxxxxx, Xxxxxx 00-X, Xxxxxxxxxx-000000. Tel.:- 0000-0000000/0000000 Fax: 0000- 0000000 Email: xxxxxxxxxx.xxxxxxxxxx@xxxx.xx.xx (States of Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir and Union territory of Chandigarh.) CHENNAI - Office of the Insurance Ombudsman, Xxxxxxx Xxxxxx Court, 4th Floor, 453 (old 312), Anna Salai, Teynampet, Chennai-600 018. Tel.:- 000-00000000 /00000000 Fax: 000- 00000000 Email: xxxxxxxxxx.xxxxxxx@xxxx.xx.xx [State of Tamil Nadu and Union Territories - Pondicherry Town and Karaikal (which are part of Union Territory of Pondicherry).] DELHI - Office of the Insurance Ombudsman, 2/2 A, Universal Insura...
Grievance Redressal. Any Grievances from the Public/Network Hospitals will be examined by the Grievance Committee constituted as a Sub-Committee of the Board of Trustees.
Grievance Redressal. Customers have the following ways to register their complaints when they find inadequacy in the Aptus services Complaint Register: Every Aptus branch has been provided with a complaints register. The customers can lodge their complaints in the register; the Branch Manager would be the person responsible to handle the customer grievances. If the query remains unsolved, the customers can escalate it to the Head Office through
Grievance Redressal. In the unlikely event that you are not satisfied with our services, you can register your grievance for redressal of concerns.
Grievance Redressal. At DMI Housing Finance Private Limited (“DMI HFC”), we have established a three-level complaint/grievance redressal mechanism system duly approved by the Board of Directors and mentioned below: - Level 1- At the initial level, the complaint is to be reported to the Branch Manager who shall make an entry in the complaint/grievance register along with details of the complaint. The said complaint shall be resolved within 15 days of receipt of the complaint. - Level 2- If the customer is not satisfied with the response of the Branch official to his complaint/grievance, then he can approach the Grievance Redressal Officer of the company. The said complaint/grievance shall be acknowledged within 7 days of receipt and best efforts shall be made to dispose off the complaint/grievance within 30 days of receipt of the complaint/grievance along with sufficient explanation. The complaint/grievance can be forwarded through email at xxx@xxxxxxxxxxxxxxxxx.xx or a letter can be sent to the registered office of the company addressed to the below mentioned official of the company: - Mr. Xxxxx Xxxxx - Grievance Redressal Officer - DMI Housing Finance Pvt. Ltd. - Express Building, 3rd Floor, 0-00, Xxxxxxx Xxxx Xxxxx Xxxx, New Delhi-110002 - Phone-011- 00000000 - Level 3- If the customer is not satisfied with the response of the Grievance Redressal Officer then he can approach the Business Head of the company. The said complaint/grievance shall be resolved within 30 days of receipt of the complaint/grievance along with sufficient explanation if the query cannot be resolved. The complaint/grievance can be forwarded through email at xxx@xxxxxxxxxxxxxxxxx.xx or a letter can be sent to the registered office of the company. In case the customer is dissatisfied with the response received from the company or did not receive any response from the company within the above said time-limit (i.e. 30 days), the customer may approach the Complaint Redressal Cell of National Housing Bank (NHB) for HFCs, by lodging the customer complaints in online mode at the link: xxxxx://xxxxx.xxxxxxxxx.xxx.xx OR in offline mode by post, in prescribed format available at NHB website link: xxxx://xxx.xxx.xxx.xx/Grievance-Redressal- System/Lodging-Complaint-Against-HFCs-NHB%E2%80%93Physical-Mode.pdf, send to the following address:- • To Complaint Redressal Cell, • Department of Regulation and Supervision, • National Housing Bank ( NHB), • 4th Floor, Core 5-A, India Habitat Centre, • Lodhi Road, New Delhi – 1...
Grievance Redressal. In the unlikely event that you are not satisfied with our services, you can register your grievance for redressal of concerns. First Level Contact to lodge the complaint Branch Manager of the branch location where he/she has his/her account and register complaint letter /email / visiting the branch office Resolution time 15 working days Second Level E-mail ID to lodge the complaint xxxxxxxxxxxx.xxxx@xxxxxxx.xx.xx Contact to lodge the complaint Customer Care, Centrum Housing Finance Limited 000, Xxxxxxx Xxxxx, XXX Xxxx, Xxxxxxxxxxx Xxxx, Xxxxxx, Santa Xxxx E, Mumbai – 400098 (Please mention ‘Grievance Redressal’ on the top of the envelope) Resolution time 21 working days
Grievance Redressal. In case the complainant is still dissatisfied with the response received/ or where no response is received, the Complainant may approach the Complaint Redressal Cell of National Housing Bank by lodging its complaint in online mode at the link xxxxx://xxxxx.xxxxxxxxx.xxx.xx/, OR in offline mode by post, in the prescribed format available at link xxxx://xxx.xxx.xx/Grievance-Redressal- System/Lodging-Complaint-Against-HFCs-NHB%E2%80%93Physical-Mode.pdf at the following address: Complaint Redressal Cell, Department of Regulation & Supervision, National Housing Bank, 4th Floor, Core-5A, India Habitat Centre, Xxxxx Xxxx, Xxx Xxxxx-000000
