Load Management Service Sample Clauses

Load Management Service. Distributor to report any failure of its load signaling system where it is providing a Load Management Service i.e. controllable load or switching of registers. Distributor to report load control in excess of the service standard for the applicable price category/tariff option, e.g. for emergency purposes. Nil The Distributor to self- report to the Retailer via the channel used for unplanned service interruption information, providing sufficient information for the Retailer to respond meaningfully to Consumer calls and/or resulting service problems. Power quality, reliability, safety or Service Interruption investigations. The Distributor will, within 5 Working Days of receiving notification from the Retailer of a problem on the Network, investigate the complaint and respond to the Retailer detailing the nature of the problem. If the investigation cannot be completed within 5 Working Days, the Distributor will provide within 7 Working Power quality investigations include, but are not limited to momentary voltage fluctuations, flicker, harmonics, voltage imbalance and Days an estimate of the time it will take to complete in line with the standards set by the EGCC such an investigation and the reason for requiring extra time. However, in any event, the Distributor will complete its investigation and provide information to the Retailer so that the Retailer can offer a resolution to the Consumer within the timelines set out in the Dispute Resolution Scheme and avoid referral to the Office of the Electricity and Gas Complaints Commission. The Distributor will remedy any problems under its control in a timely manner, in accordance with Good Electricity Industry Practice. sags. COMMUNICATION Unplanned Service Interruption communication. As defined in schedule 5. For the purposes of this Service Standard an Unplanned Service Interruption applies to 20 Nil Nil or more Consumers. Notification of Planned Service Interruption. As defined in schedule 5. Nil Nil Pricing Information Distributor to provide sufficient Transparency information in its pricing of changes to schedule and or separate pricing to be pricing policy that enables the achieved prices to be implemented through without the need to seek marked-up additional information proposed/final changes, while notification of final prices to also include clean version of pricing. Prices to clearly define the service levels and eligibility criteria for all price categories and tariff options. Safety Events Affecting...
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Load Management Service. The Distributor to operate and maintain its Load Management Service in accordance with schedule 8. Nil The Distributor to self-report any failures to provide Load Management Services and investigate any Consumer initiated request and report back to the Retailer. Within 7 Working Days of the breach or notification. SERVICE MEASURE SERVICE LEVEL POLICY INTENDED CONSUMER USAGE INVESTIGATIONS OF POWER QUALITY AND SERVICE INTERRUPTIONS Power quality, reliability, safety or Service Interruption investigations. If the Retailer receives a network related complaint (including in relation to Distribution Services) from a Consumer, it will refer the complaint to the Distributor in accordance with the Dispute Resolution Scheme, including providing details of the complaint to the Distributor, and giving written notice to the Consumer that the Distributor is managing the complaint. The Distributor shall acknowledge the referral to both the Retailer and the Consumer as soon as possible in accordance with the Dispute Resolution Scheme. Upon receipt of a complaint from a Consumer, or from the Retailer (including where the Retailer is managing a network related complaint for the Consumer), the Distributor will complete its investigation and provide information to the Consumer, or to the Retailer (where the Retailer is managing the complaint for the Consumer), to enable resolution of the Consumer’s complaint within the timelines set out in the Dispute Resolution Scheme and avoid referral to the Electricity and Gas Complaints Commission. Should the Consumer wish for the complaint to be managed by the Retailer, the Distributor and the Retailer will as soon as possible after the complaint is received discuss the complaint and the Distributor and the Retailer may agree for the Retailer to manage and resolve the complaint in accordance with the Dispute Resolution Scheme. If the Retailer assumes the management of the complaint, the Retailer shall make it clear to the relevant Consumer and the Dispute Resolution Scheme that the Retailer is managing the complaint. Where the Retailer is managing the complaint for the Consumer, the Distributor will within 5 Working Days of receipt of the complaint from the Retailer complete its investigation and provide information to the Retailer, or otherwise provide an acknowledgment that the Distributor is investigating the complaint, what specifically is being done, and the expected timeframe to complete the investigation and provide the required...
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Load Management Service. The Distributor to operate and maintain its Load Management Service in accordance with schedule 7. Nil. Not applicable. Nil INVESTIGATIONS OF POWER QUALITY AND SERVICE INTERRUPTIONS Power quality, reliability, safety or Service Interruption investigations. The Distributor will, within 5 Working Days of receiving notification from the Retailer of a problem on the Network, investigate the complaint and respond to the Retailer detailing the nature of the problem. If the investigation cannot be completed within such Power quality investigations include, but are not limited to momentary voltage fluctuations, flicker, harmonics, voltage imbalance and sags. It is acknowledged that power quality solutions commonly Nil.
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Load Management Service. The Distributor to operate and maintain its Load Management Service and signaling equipment in accordance with Schedule 8. The Distributor is not responsible for the operation & performance of signal receiving equipment installed at Consumers’ premises where this is not owned by the Distributor Measurement will be triggered by failure the Distributors Load Management signaling equipment to operate effectively & in accordance with standards of the controlled tariff pricing options above and schedule 9 Nil The Distributor to self- report any failure or breach of Load Management Service Standards and investigate any Consumer initiated request and report back to the Retailer. Distributor to report load control in excess of the service standard for the applicable price category/tariff option, e.g. for emergency purposes. Within 7 Working Days of the breach or notification. INVESTIGATIONS OF POWER QUALITY AND SERVICE INTERRUPTIONS
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Load Management Service. The Distributor to operate and maintain its Load Management Service in accordance with schedule 7. Nil. Not applicable. Nil. INVESTIGATIONS OF POWER QUALITY AND SERVICE INTERRUPTIONS Power quality, reliability, safety or Service Interruption investigations. Upon request received from the Consumer, or the Retailer (where the Retailer is managing a complaint for a Consumer), the Distributor will complete its investigation and provide information to the Consumer, or the Retailer (where the Retailer is managing the complaint for a Consumer), to enable a resolution to the Consumer’s complaint within the timelines set out in the Dispute Resolution Scheme and avoid referral to the Office of the Electricity and Gas Complaints Commission. Where applicable, performance will be measured in accordance with IEC 61000. Power quality investigations include, but are not limited to momentary voltage fluctuations, flicker, harmonics, voltage imbalance and sags. It is acknowledged that power quality solutions commonly rest with the Consumer (e.g. upgrading sensitive control equipment in the factory, etc) and the Consumer may choose not to invest in such solutions. The Distributor can make recommendations but cannot force the Consumer to act. Nil. Not applicable. Nil.
Sample 1
Load Management Service. The Distributor to operate and maintain its Load Management Service in accordance with schedule 8. Nil The Distributor to self- report any failures to provide Load Management Services and investigate any Consumer initiated request and report back to the Retailer. Within [7] Working Days of the breach or notification. INVESTIGATIONS OF POWER QUALITY AND SERVICE INTERRUPTIONS Power quality, reliability, safety or Service Interruption investigations. The Distributor will, within [5] Working Days of receiving notification from the Retailer of a problem on the Network, investigate the complaint and respond to the Retailer detailing the nature of the Power quality investigations include, but are not limited to momentary voltage fluctuations, flicker, harmonics, voltage imbalance and sags. $[50] for exceeding the timeframe.
Sample 1
Load Management Service. The Distributor to operate and maintain its Load Management Service in accordance with schedule 8. Nil The Distributor to self-report any failures to provide Load Management Services and, if requested by the Retailer, investigate any Consumer initiated request and report back to the Retailer. Within 7 Working Days of the breach or notification. SERVICE MEASURE SERVICE LEVEL POLICY INTENDED CONSUMER USAGE SERVICE PERFORMANCE REPORTING MEASURE FREQUENCY OF REPORTING COMMUNICATION Unplanned Service Interruption communication. As defined in schedule 5. For the purposes of this Service Standard an Unplanned Service Interruption applies to 20 or more Consumers. Nil Nil Notification of Planned Service Interruption. As defined in schedule 5. Nil Nil RETAILER’S SERVICE STANDARDS SERVICE MEASURE SERVICE LEVEL POLICY SERVICE GUARANTEE SERVICE PERFORMANCE REPORTING MEASURE FREQUENCY OF REPORTING MUTUAL OBLIGATIONS Information Requests. Each party will consider all reasonable requests for information from the other party (if they are stated to be made under this schedule 1 of this agreement) and within 5 Working Days meet that request. If the request cannot be met within 5 Working Days, the party to whom the request is made will provide an explanation and/or a new timeframe. Nil Nil Nil Nil SCHEDULE 2 – ADDITIONAL SERVICES Schedule 2.1 - Rebates S2.1 For the purposes of this schedule:
Sample 1
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Related to Load Management Service

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The appropriate officers and employees of the Sub-Adviser will be available to consult with the Investment Manager, the Company and the Directors at reasonable times and upon reasonable notice concerning the business of the Company, including valuations of securities which are not registered for public sale, not traded on any securities market or otherwise may be deemed illiquid for purposes of the ICA; provided it is understood that the Sub-Adviser is not responsible for daily pricing of the Fund's assets. Subject to the supervision and control of the Investment Manager, which in turn is subject to the supervision and control of the Directors, the Sub-Adviser in its discretion will determine which issuers and securities will be purchased, held, sold or exchanged by the Fund or otherwise represented in the Fund's investment portfolio from time to time and, subject to the provisions of paragraph 3 of this Agreement, will place orders with and give instructions to brokers, dealers and others for all such transactions and cause such transactions to be executed. Custody of the Fund will be maintained by a custodian bank (the "Custodian") and the Investment Manager will authorize the Custodian to honor orders and instructions by employees of the Sub-Adviser designated by the Sub-Adviser to settle transactions in respect of the Fund. No assets may be withdrawn from the Fund other than for settlement of transactions on behalf of the Fund except upon the written authorization of appropriate officers of the Company who shall have been certified as such by proper authorities of the Company prior to the withdrawal. The Sub-Adviser will not be responsible for the provision of administrative, bookkeeping or accounting services to the Fund except as specifically provided herein, as required by the ICA or the Advisers Act or as may be necessary for the Sub-Adviser to supply to the Investment Manager, the Fund or the Fund's shareholders the information required to be provided by the Sub-Adviser hereunder. Any records maintained hereunder shall be the property of the Fund and surrendered promptly upon request. In furnishing the services under this Agreement, the Sub-Adviser will comply with and use its best efforts to enable the Fund to conform to the requirements of: (i) the ICA and the regulations promulgated thereunder; (ii) Subchapter M of the Internal Revenue Code and the regulations promulgated thereunder; (iii) other applicable provisions of state or federal law; (iv) the Articles of Incorporation and By-laws of the Company; (v) policies and determinations of the Company and the Investment Manager provided to the Sub-Adviser in writing; (vi) the fundamental and non-fundamental investment policies and restrictions applicable to the Fund, as set out in the Registration Statement of the Company in effect, or as such investment policies and restrictions from time to time may be amended by the Fund's shareholders or the Directors and communicated to the Sub-Adviser in writing; (vii) the Registration Statement; and (viii) investment guidelines or other instructions received in writing from the Investment Manager. Notwithstanding the foregoing, the Sub-Adviser shall have no responsibility to monitor compliance with limitations or restrictions for which information from the Investment Manager or its authorized agents is required to enable the Sub-Adviser to monitor compliance with such limitations or restrictions unless such information is provided to the Sub-adviser in writing. The Sub-Adviser shall supervise and monitor the activities of its representatives, personnel and agents in connection with the investment program of the Fund. Nothing in this Agreement shall be implied to prevent the Investment Manager from engaging other sub-advisers to provide investment advice and other services to the Fund or to series or portfolios of the Company for which the Sub-Adviser does not provide such services, or to prevent the Investment Manager from providing such services itself in relation to the Fund or such other series or portfolios. The Sub-Adviser shall be responsible for the preparation and filing of Schedule 13-G and Form 13-F on behalf of the Fund. The Sub-Adviser shall not be responsible for the preparation or filing of any other reports required of the Fund by any governmental or regulatory agency, except as expressly agreed in writing.

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