Examples of Unplanned Service Interruption in a sentence
If an Unplanned Service Interruption occurs, the Distributor and the Trader must comply with the service interruption communication requirements set out in Schedule 5.
SCHEDULE 5—SERVICE INTERRUPTION COMMUNICATION REQUIREMENTSIntroduction Unplanned service interruptionsS5.1 The Distributor must, as soon as reasonably practicable after first becoming aware of an Unplanned Service Interruption and no later than 20 minutes after the Distributor becomes aware of the interruption, email the Trader with the relevant information that enables the Trader to respond in an informed manner to calls from affected Customers.
The party responsible for receiving Unplanned Service Interruption calls from Customers and managing further communication with affected Customers until normal service is restored, as necessary, is identified in Schedule 5.
During any Unplanned Service Interruption, unless the Distributor requests otherwise, the Trader must forward to the Distributor any requests it receives from Customers for the restoration of the Distribution Services as soon as practicable, and the Distributor must acknowledge such receipt unless the Trader requests otherwise.