POLICY SERVICE GUARANTEE SERVICE PERFORMANCE REPORTING MEASURE FREQUENCY OF REPORTING Sample Clauses

POLICY SERVICE GUARANTEE SERVICE PERFORMANCE REPORTING MEASURE FREQUENCY OF REPORTING. 5 Working Days, the Distributor will provide within a further 7 Working Days an estimate of the time it will take to complete such an investigation and the reason for requiring extra time. However, in any event, the Distributor will complete its investigation and provide information to the Retailer so that the Retailer can offer a resolution to the Consumer within the timelines set out in the Dispute Resolution Scheme and avoid referral to the Office of the Electricity and Gas Complaints Commission. The Distributor will remedy any problems for which it is responsible in a timely manner, in accordance with Good Electricity Industry Practice. rest with the Consumer (e.g. upgrading sensitive control equipment in the factory, etc) and the Consumer may choose not to invest in such solutions. The Distributor can make recommendations but cannot force the Consumer to act. COMMUNICATION Unplanned Service Interruption communication. As defined in schedule 5. For the purposes of this Service Standard an Nil. Nil SERVICE MEASURE SERVICE LEVEL POLICY SERVICE GUARANTEE SERVICE PERFORMANCE REPORTING MEASURE FREQUENCY OF REPORTING Unplanned Service Interruption applies to feeder faults. Notification of Planned Service Interruption. As defined in schedule 5. Nil. Nil Information Requests. The Distributor will consider all reasonable requests for information from the Retailer (if they are stated to be made under this schedule 1 of this agreement, unless the Distributor’s ability to communicate the information is directly affected by a Force Majeure Event) and within 5 Working Days meet that request. If the request cannot be met within 5 Working Days, the Distributor will provide an explanation and/or a new timeframe. Nil.
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POLICY SERVICE GUARANTEE SERVICE PERFORMANCE REPORTING MEASURE FREQUENCY OF REPORTING problem. If the investigation cannot be completed within [5] Working Days, the Distributor will provide within [7] Working Days an estimate of the time it will take to complete such an investigation and the reason for requiring extra time. However, in any event, the Distributor will complete its investigation and provide information to the Retailer so that the Retailer can offer a resolution to the Consumer within the timelines set out in the Dispute Resolution Scheme and avoid referral to the Office of the Electricity and Gas Complaints Commission. The Distributor will remedy SERVICE MEASURE SERVICE LEVEL POLICY SERVICE GUARANTEE SERVICE PERFORMANCE REPORTING MEASURE FREQUENCY OF REPORTING any problems under its control in a timely manner, in accordance with Good Electricity Industry Practice. COMMUNICATION Unplanned Service Interruption communication. As defined in schedule 5. For the purposes of this Service Standard an Unplanned Service Interruption applies to 20 or more Consumers. $[200] per missed communication. Nil Notification of Planned Service Interruption. As defined in schedule 5. $[20] per ICP per missed communication. Nil SERVICE MEASURE SERVICE LEVEL POLICY SERVICE GUARANTEE SERVICE PERFORMANCE REPORTING MEASURE FREQUENCY OF REPORTING Information Requests. The Distributor will consider all reasonable requests for information from the Retailer (if they are stated to be made under this schedule 1 of this agreement) and within [5] Working Days meet that request. If the request cannot be met within [5] Working Days, the Distributor will provide an explanation and/or a new timeframe. $[50] for exceeding the timeframe. RETAILER’S SERVICE STANDARDS MUTUAL OBLIGATIONS Information Requests. Each party will consider all reasonable requests for information from the other party (if they are stated to be made under this schedule 1 of this agreement) and within [5] Working Days meet that request. If the request cannot be met within [5] Working Days, the party to whom the request is made will provide an explanation and/or a new timeframe. $[50] for exceeding the timeframe. SCHEDULE 2 – ADDITIONAL SERVICES Practice note: This schedule contains any Additional Services agreed between the parties. The following are examples of possible services that may be agreed by the parties:  Load management services  Enhanced information services  Services by Retailers to distribute Distributor discounts, Rebates and/or dividends and provide related information  Retai...
Sample 1
POLICY SERVICE GUARANTEE SERVICE PERFORMANCE REPORTING MEASURE FREQUENCY OF REPORTING. Load Management Service. The Distributor to operate and maintain its Load Management Service in accordance with schedule 7. Nil The Distributor to self-report any failures to provide Load Management Services and, if requested by the Retailer, investigate any Consumer initiated request and report back to the Retailer. Within 7 Working Days of the breach or notification. SERVICE MEASURE SERVICE LEVEL POLICY INTENDED CONSUMER USAGE SERVICE PERFORMANCE REPORTING MEASURE FREQUENCY OF REPORTING COMMUNICATION Unplanned Service Interruption communication. As defined in schedule 5. For the purposes of this Service Standard an Unplanned Service Interruption applies to 20 or more Consumers. Nil Nil Notification of Planned Service Interruption. As defined in schedule 5. Nil Nil RETAILER’S SERVICE STANDARDS SERVICE MEASURE SERVICE LEVEL POLICY SERVICE GUARANTEE SERVICE PERFORMANCE REPORTING MEASURE FREQUENCY OF REPORTING MUTUAL OBLIGATIONS Information Requests. Each party will consider all reasonable requests for information from the other party (if they are stated to be made under this schedule 1 of this agreement) and within 5 Working Days meet that request. If the request cannot be met within 5 Working Days, the party to whom the request is made will provide an explanation and/or a new timeframe. Nil Nil Nil Nil SCHEDULE 2 – ADDITIONAL SERVICES [insert – if any] Rebates
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POLICY SERVICE GUARANTEE SERVICE PERFORMANCE REPORTING MEASURE FREQUENCY OF REPORTING an estimate of the time it will take to complete such an investigation and the reason for requiring extra time. However, in any event, the Distributor will complete its investigation and provide information to the Retailer so that the Retailer can offer a resolution to the Consumer within the timelines set out in the Dispute Resolution Scheme and avoid referral to the Office of the Electricity and Gas Complaints Commission. The Distributor will remedy any problems under its control in a timely manner, in accordance with Good Electricity Industry Practice. SAFETY
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POLICY SERVICE GUARANTEE SERVICE PERFORMANCE REPORTING MEASURE FREQUENCY OF REPORTING. Service Guarantee from the Transmission Provider; • a Force Majeure Event; • prevented from making repairs (e.g. by police at accident scene).
Sample 1
POLICY SERVICE GUARANTEE SERVICE PERFORMANCE REPORTING MEASURE FREQUENCY OF REPORTING. 9. Restoration of supply: Unplanned Service Interruptions caused by an ICP service fuse failure unless caused by customer’s load. The Distributor will: Urban: restore supply within 3 hours of notification of an Urban Unplanned Service Interruption; Rural: restore supply within 6 hours of notification of a Rural Unplanned Service Interruption; and Remote Rural: restore supply within 8 hours of notification of a Remote Rural Unplanned Service Interruption. Urban – Atawhai Nelson Tahunanui Annesbrooke Stoke Richmond Hope Brightwater Wakefield Motueka Township Takaka Township (Generally within those areas where roads have 50 kph speed restrictions) Rural – all areas other than Urban and Remote Rural; and Remote Rural – West Haven Feeder $50 in respect of each Group 1 ICP (up to 15kVA) directly affected by the Unplanned Service Interruption to the extent the Service Level is not met, plus a further $50 for each completed 24hr period in excess of the time limit, subject to the general limit of liability. $4.00 per kVA of contracted supply capacity in respect of each Group 2 ICP directly affected by the Unplanned Service Interruption to the extent the Service Level is not met, plus a further $4.00 per kVA of contracted supply capacity for each completed 24hr period in excess of the time limit, subject to the general limit of liability. However, the Distributor does not need to pay a Service Guarantee payment in the following situations:  substantial third-party or weather-related damage The number of ICPs by service area where the Service Level has not been met. Monthly SERVICE MEASURE SERVICE LEVEL POLICY SERVICE GUARANTEE SERVICE PERFORMANCE REPORTING MEASURE FREQUENCY OF REPORTING to the Network (e.g. affecting 3 or more poles on a line);  an Unplanned Service Interruption caused by the Transmission Provider, unless the Distributor has obtained an appropriate Service Guarantee from the Transmission Provider;  a Force Majeure Event;  prevented from making repairs (e.g. by police at accident scene).
Sample 1
POLICY SERVICE GUARANTEE SERVICE PERFORMANCE REPORTING MEASURE FREQUENCY OF REPORTING normal voltage). Consumer; Rural: No more than 50 per annum recorded by the Distributor or reported by the Consumer; and Remote rural: No more than 60 per annum recorded by the Distributor or reported by the Consumer. ‘Power quality and Service Interruption’ Service Measure. Urban, rural and remote rural defined in (9) & (10) above Service Level, itemised by Feeder.
Sample 1
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POLICY SERVICE GUARANTEE SERVICE PERFORMANCE REPORTING MEASURE FREQUENCY OF REPORTING not need to pay a Service Guarantee payment in the following situations:  substantial third-party or weather-related damage to the Network (e.g. affecting 3 or more poles on a line);  an Unplanned Service Interruption caused by the Transmission Provider, unless the Distributor has obtained an appropriate Service Guarantee from the Transmission Provider;  a Force Majeure Event;  prevented from making repairs (e.g. by police at accident scene). Frequency of Service Interruptions and short interruptions at ICPs. Urban: No more than [4] per annum recorded by the Distributor or reported by the Consumer; Rural: No more than Includes cessation of supply to a Consumer of less than 1 minute to the extent advised by that Consumer, but Nil Report to the Retailer the number of ICPs that have exceeded the Service Level annually. [Insert frequency]
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