Telephone Technical Support. Entrust technical phone support staff for Equipment support is available to provide problem resolution during Entrust’s “Technical Support Hours” of 6 a.m. – 6 p.m. Mountain Time, Monday – Friday (excluding Entrust Holidays) (“Technical Support Hours”). “Entrust Holidays” means New Year’s Day, Presidents’ Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Thanksgiving Friday, Christmas Eve, and Christmas Day or such different days as Entrust may designate after written notification to Customer (holidays occurring on a Saturday or Sunday may be observed on the preceding Friday or following Monday). Entrust’s Customer Support Center will document any request made outside of these coverage hours and the technical phone support staff will contact Customer to provide problem resolution when Technical Support Hours resume.
Telephone Technical Support. This support is provided during JSI’ normal business hours of 8:00 a.m. to 5:00 p.m. Central Standard Time Monday through Friday. Customer agrees to follow any reasonable Telephone Technical Support guidelines as disseminated by JSI to Customer from time to time. For example, JSI asks that Customer inform the JSI operator that Customer’s call is a Technical Support call for the Licensed Program (giving its name).
Telephone Technical Support. As long as Licensee uses the Service as intended by this Agreement, then Company provides (i.) Telephone Support and Remote login Trouble Shooting for Service (ii.) Software maintenance and Updates; (iii.) Software server hosting; and (iv.) and Software data backup. Licensee agrees the Telephone Technical Support is a Subscription Fee and cannot be removed or terminated during the Agreement.
Telephone Technical Support. 1. Telephone technical support for Epson customers on product specification, configuration, installation, operation, failure identification, customer relations, and reseller/service center referral or service dispatch.
Telephone Technical Support. InterQual shall, provide Sublicensor with up to eight (8) hours of telephone-technical support to assist Sublicensor in incorporating the Criteria into the Software during the Initial Term of this Agreement. Additional support by InterQual, whether by telephone or on-site, shall be billed to Sublicensor at InterQual's current fee schedule for such support.
Telephone Technical Support. SA agrees to provide telephone technical support, during normal business hours of SA, to designated employees of HP and regarding certain customer situations that HP cannot resolve on their own. Initial response time for telephone technical support will be 24 hours. HP is responsible, at its cost, for providing technical support to its customers and end-users that acquire copies of the Program.
Telephone Technical Support. After the first year of the term of this --------------------------- Agreement, during the hours between 9:00 a.m. and 5:00 p.m. U.S. Central Standard Time, Monday through Friday, and subject to personnel availability, NetSolve shall provide assistance and advice to NEC, via telephone, with respect to technical questions about the Licensed Products which NEC's own technical staff is unable to answer. It is not contemplated that NetSolve will provide support for Customer network troubleshooting. NEC shall designate up to eight (8) representatives who will be the exclusive NEC contacts with respect to technical support communications with NetSolve. In case of emergency conditions, such as whole System Down, technical communications with NetSolve must be 24 hours a day and 7 days a week basis.
Telephone Technical Support. During the Agreement, Monitor Dynamics will only accept service calls from employees of the Security Solution Partners of Record for the specific installation to which the support inquiry relates. This caller must have taken and passed a Monitor Dynamics certified course in the product they are servicing. Any other caller requiring technical assistance must forward to a document to Monitor Dynamics, in writing on the end user’s company letterhead, either (1) granting permission from the end user to service the system or (2) stating that the SSP of Record has changed to the caller’s current employer. End users do not have access to direct technical support from Monitor Dynamics.
Telephone Technical Support. Licensee shall be entitled to receive technical support for the Products via telephone between the hours of 9:00 am and 5:00 pm CST, Monday through Friday, except for observed holidays of Xxxxxxx. Xxxxxxx shall respond to such technical support incident immediately if one of its support personnel is available. If a technician is not available, callbacks will be processed in the order in which incidents are reported to Xxxxxxx. In any event, Xxxxxxx shall respond no later than before the end of the next business day of Xxxxxxx immediately following the day on which Xxxxxxx receives the call. PSA support callbacks shall receive priority over all other support requests until responses are given to all PSA support requests. All calls for telephone technical support are to be made to 847-882-8202 until such time that Licensee is given notice of a new number.
Telephone Technical Support. Generally, Infor will provide telephone support Monday through Friday, 8:00 a.m. to 5:00 p.m., local time, in the Licensee’s time zone, excluding holidays observed by Infor, which fall within the applicable coverage window. Support hours may vary based on the applicable Subscription Software product, in which case applicable Support hours are noted in specific knowledge base articles, on the Infor Support Portal, located at xxx.xxxxxxxxxxx.xxx
