Program Maintenance Services Clause Samples
Program Maintenance Services. The following program maintenance services are provided under this Agreement (the “Software Maintenance Services”):
a. Licensed Program Services: JSI will attempt to duplicate any problem Customer is having, and, if the problem is caused by a defect in the Software, JSI will determine a correction or bypass for the defect. A “defect” is defined as any problem in the Software which causes it to deviate from the specifications and warranty for such Software. Corrections of defects will be made through distribution of Software fixes, either on magnetic media or via electronic customer support. Cumulative defect corrections will be included when Software releases are distributed. Customer agrees to make reasonably available any computer or its information technology personnel, needed to assist JSI personnel in ascertaining the problem and possible solutions.
Program Maintenance Services. A. An EMPAC counselor shall make every effort to meet with the employee or client as soon as possible after the time he or she is referred to EMPAC by the Employer, or the time the individual voluntarily seeks assistance from ▇▇▇▇▇.
B. Unless the Employer directs otherwise, the EMPAC counselor shall conduct interviews during the employee’s off-duty hours, so as to avoid time lost from the job.
C. EMPAC counselors shall conduct client interviews at the EMPAC Wichita office, or in special cases, at the other locations, upon request by the Employer.
D. The EMPAC counselor shall devote whatever time is required to determine the precise nature and severity of the issue or issues interfering with the employee’s attendance, job performance, or conduct.
E. All information related to the employee’s situation, as well as other personal information, shall be held in strict confidence by the EMPAC counselor, except in the case that the evaluation of the EMPAC counselor or other care provider determines the individual to be a hazard to themselves or others. If such a determination is made, EMPAC will notify the Employer’s EAP Administrator and/or Manager of Human Resources. In the absence of such a determination, no such information shall be released to the Employer; EMPAC shall provide the Employer with only statistical reports on the number of employees consulting with EMPAC.
F. After the EMPAC counselor has determined the nature and severity of the employee’s issues, referral of the employee, or if appropriate, any member of the employee’s family, shall be made without delay to a qualified care provider, therapist, or other professional, as selected by the employee after receiving advice and recommendations from the counselor.
G. If the employee has previously consented in writing to the release of information to the Employer, EMPAC shall keep the Employer advised, on a regular basis, of the employee’s progress but shall do so in strict conformance with applicable government regulations and guidelines pertaining to confidentiality.
▇. ▇▇▇▇▇ shall furnish the Employer with professional guidance and assistance on an as-required basis in dealing with difficult or unusual cases.
I. To reduce the likelihood of recurrence of the problem or problems, ▇▇▇▇▇ will follow-up with the employee, or if appropriate, any member of his or her family.
Program Maintenance Services. The following program maintenance services shall be provided by JANO under this Agreement (collectively, the “Program Maintenance Services”):