Support Call means a telephone call or email notification from Licensee to Turbonomic in respect of a Severity 1, Severity 2, Severity 3 or Severity 4 Error.
Support Call means any communication by IMed to CCS that alleges deficiencies related to the identity, quality, durability, reliability, safety, effectiveness, or performance of a device after it is released for distribution. This includes assistance requested by IMed in usage of the Software Product.
Support Call means a telephone call or email notification from Customer to Bastille in respect of a Severity 1, Severity 2, Severity 3 or Severity 4 Error.
Examples of Support Call in a sentence
All other support services are documented in the Support Call Process.
Whenever you experience Downtime, you must make a support call according to the procedures outlined in the Support Call Process.
Our current Support Call Process for the Tyler Software is attached to this Exhibit C at Schedule 1.
Exhibit C Schedule 1 Support Call Process Support Channels Tyler Technologies, Inc.
If the Tyler Software does not perform as warranted, we will use all reasonable efforts, consistent with industry standards, to cure the Defect in accordance with the maintenance and support process set forth in Section C(9), below, the SLA and our then current Support Call Process.
More Definitions of Support Call
Support Call. The provision of assistance to a person in resolving an issue relating to the Software, the Hosting Services and/or the SaaS Services. System Administrator: The person responsible for IT related issues within the Customer’s business. Underlying Systems: The IT solutions, systems and networks (including software and hardware) used by XXX to provide the Hosting Services or SaaS Services, including any TSI Group or third party solutions, systems and networks used by XXX to provide the Hosting Services or SaaS Services.
Support Call or “Ticket” means a telephone call or placement of a support ticket from Customer to VENTURE.co in respect of a Severity 1, Severity 2, or Severity 3 Error.
Support Call means a telephone call, email or website notification from Customer to Demtech in respect of a Priority 1, Priority 2, Priority 3 or Priority 4 problem.
Support Call means the reporting of a Fault to Netcom by the Customer.
Support Call means a Support Call Priority 1, 2, 3, or 4 or any combination thereof.
Support Call means Support Call Category P1, P2, P3 or P4 jointly or separately.