Coverage Hours Clause Samples

Coverage Hours. Support shall be accessible 24 hours a day, 7 days per week except for any downtime experienced due any of the following causes: i. unavailability caused by routine maintenance or a suspension of O365; ii. unavailability caused by Customer’s content related other than to scalability or volume; iii. unavailability caused by acts or omissions of Customer, Microsoft Corp. or the Hosting Provider (or any agents of the same, respectively); iv. unavailability caused by the failure or downtime of hardware, servers or services hosting O365 that is not caused by Company; v. unavailability caused by Company’s blocking of Customer content that Company determines to be in violation of the Agreement between Company and Customer or the policies and terms of Company; vi. unavailability caused by a force majeure event;

Coverage Hours. SRS will provide a toll-free phone number for Licensee to call whenever a

Coverage Hours. The hours between 8:00 a.m. and 5:00 p.m., Central Time, Monday through Friday, excluding regularly scheduled holidays of ▇▇▇▇▇▇▇▇.

Coverage Hours. RANGE’s service and support coverage applies during Standard Business Hours: 8:00a.m. to 5:00p.m. in the time zone of the covered Equipment, Monday through Friday, excluding RANGE observed holidays. At Customer’s request, RANGE will perform service and support services from 5:00p.m. to 8:00a.m. at RANGE’s then-current overtime labor rates.

Coverage Hours. Unless otherwise noted on the front side of this form, service will be provided Monday through Friday, 8:00am to 5:00pm local time, excluding holidays observed by IdentiSys . Including but not limited to: (New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving & Thanksgiving Friday, Christmas Eve Day, and Christmas Day).

Coverage Hours. Blackboard shall provide Customer with customer support services available 6:00 a.m. to 6:00 p.m. MST time, five (5) days a week, Monday through Friday, excluding US Federal and Arizona State holidays (“Coverage Hours”). Outside of the Coverage Hours, Blackboard shall make available to Customer access to on-call personnel for support services, deemed by Blackboard to be an emergency. See pages 11-13 in the Client Support Guide for definitions of Severity 1 (emergencies) that make reference to Support Guide in language.

Coverage Hours. Standard coverage hours during which the Managed IT Service will be provided are 8am to 5pm Australian Central Time, Monday – Friday on Business Days except as expressly provided otherwise. The 24 hour a day 7 day a week help desk (24x7 Help Desk) for priority 1 and priority 2 incidents as referred to in the Service Level Terms is available to the Customer if it has elected to upgrade to the 24x7 Help Desk as set out in the Scope of Works. Work which the Customer requests to be completed outside of standard coverage hours will attract additional Fees payable by the Customer, to be determined at the discretion of Calibre One, except that no additional fee applies in relation to priority 1 and priority 2 Incidents if the Customer has expressly elected to upgrade to the 24x7 Help Desk in the Scope of Works. Calibre One will monitor all servers, workstations and other mutually agreed key Information Technology Assets of the Customer to identify areas where performance of the information technology systems is reaching its limit or has the potential to cause downtime. If Calibre One identifies that any specific Information Technology Assets require specialist tools or services to fully monitor them this may, at the discretion of Calibre One, incur additional Fees payable by the Customer. After identifying any specific Information Technology Assets require specialist tools or services to fully monitor Calibre One will work with the Customer to identify and implement required solutions. Calibre One as part of the Regular Maintenance Tasks, applicable to the Device Only Service and the Fixed Price Service will undertake proactive maintenance tasks for the purpose of ensuring the upkeep, reliability, and security of the Customer's Information Technology assets. Any work required on Regular Maintenance Tasks outside of standard coverage hours will incur additional Fees. The Customer and Calibre One will discuss and agree applicable Fees before Calibre One proceeds with any such work. Calibre One will monitor the success or failure of any backup systems comprised in the Customer's Information Technology system. On backup failure Calibre One will undertake work to identify the cause of failure and what is required to resolve the incident. Calibre One will perform regular tests of a portion of the backed up data to ensure that it can be recovered from. Calibre One will provide access to a Help Desk team which provides a central contact point for the Customer's staff to ...

Coverage Hours. Lyniate makes Support Services available to Customer’s Authorized Contacts during normal business hours in Customer’s time zone. In addition, ▇▇▇▇▇▇▇ will assist the Authorized Contacts outside of these hours on a 24 x 7 x 365 basis with respect to Priority 1 Errors and Priority 2 Errors. However, if ▇▇▇▇▇▇▇ assists Customer outside of these hours for an Error which is not a Priority 1 or 2 Error, Customer agrees to pay for such support at on a time-and-materials basis at Lyniate’s current rates.

Coverage Hours. SRS will provide a toll-free phone number and dedicated email address for