Support Hours definition

Support Hours means Telarus will provide effort between the hours of 7:00am and 8:00pm, Melbourne local time, Monday to Friday excluding national public holidays.
Support Hours has the meaning set forth in Section 3.3.b of the SLA.

Examples of Support Hours in a sentence

  • For any out-of-scope services, or Support Services outside the Support Hours, the Licensor reserves the right to charge the Customer an additional sum at the Consultancy Rates.

More Definitions of Support Hours

Support Hours means the times listed in the Documentation, exclusive of weekends and IHS holidays.
Support Hours means the contracted hours when the Service is supported (Bronze Silver, Silver Plus or Gold) as defined on the Order Form
Support Hours means the support hours during which Capita shall provide the Support Services, as detailed in the Service Charter.
Support Hours means a quantum of hours of Telephone Support and remote dial-in support purchased by the Customer or remaining unused as the case may be.
Support Hours means 24 hours per day with the exception of Christmas Day and New Years Day.
Support Hours means the hours between 9:00am and 5:00pm AEDT, Monday to Friday, excluding Australian National public holidays.