Support Hours definition

Support Hours means between 8:30am and 5pm during Monday to Friday excluding standard UK Bank Holidays.

Support Hours means 24 hours per day with the exception of first and second Christmas Day, and New Year’s Day;

Support Hours means Telarus will provide effort between the hours of 7:00am and 8:00pm, Melbourne local time, Monday to Friday excluding national public holidays.

Examples of Support Hours in a sentence

• Support Hours 60 minutes from when Simitive receives notification of the Problem.

• Only Priority 1 calls will be dealt with during the Premier Support Hours.

• Superion shall provide to County, during the Support Hours, commercially reasonable efforts in solving errors reported by the County as well as making available an online support portal.

• Business Impact Priority Code Priority Definition Target Response Times Target ResolutionTimes Support Hours P1 – Urgent (Severity 1) A critical failure in operational activity of the Services, or an Error that causes the Services to be severely impacted or completely shutdown, or Customer’s use of the Services is impossible, where no workaround is available.

• Any other Priority Levels or Service and Change Requests will be dealt with in accordance to the Standard Support Service Levels within Standard Support Hours.

More Definitions of Support Hours

Support Hours means normal hours of operation Monday through Friday 7:00 AM to 6:00 PM Central Time excluding national holidays.

Support Hours has the meaning set forth in Section 3.3.b of the SLA.

Support Hours means the hours between 8:00am and 5:00pm on a Working Day;

Support Hours means the applicable Support Hours (Basic Support Hours or Extended Support Hours) as defined in this Support Policy.

Support Hours means the times listed in the Documentation, exclusive of weekends and IHS holidays.

Support Hours means 09:00 to 17:30 on a Business Day;

Support Hours means the hours during which Faircom will provide the Support Services, namely 8am to 9pm every day of the week;