Excessive Outage. SLA Name: Excessive Outage Definition: A service failure that remains unresolved for more than the committed objective level. Measurement Process: This SLA is based on trouble ticket Unavailable Time. The service or feature is unusable during the time the trouble ticket is reported as opened until restoration of the service, minus SCC. If CDCR reports a service failure as unresolved after the closure of the trouble ticket by the Contractor, the Unavailable Time shall be adjusted to the actual restoration time. Service(s): Communication Services Information Services CDCR and Third Party Application and Content Entertainment Services Objective (s): The Unavailable Time objective shall not exceed: Rights and Remedies Per Occurrence: N/A Monthly Aggregated Measurements: Each month the service fails to meet the committed SLA objective shall result in a rebate or credit the equivalent of 2 emails to the CTS Customers with open accounts (Incarcerated individuals, Family or Friends) at location(s) where outage occurred. Services Monthly Objective Communication Services 12 hours Information Services 12 hours CDCR and Third Party Application and Content 12 hours Entertainment Services 12 hours
Excessive Outage. If a Subscriber’s circuits experience either three or more Outages, or 12 aggregate hours of Outages in each instance in any 30 day period (an "Excessive Outage"), the Subscriber will be entitled, in addition to the applicable Outage Credit due up to termination of the circuit, if any, to terminate the affected circuits without charge or liability. If a Subscriber terminates a circuit pursuant to this Section within the first 12 months following the Bill Date, Agile will provide a refund to the Subscriber in the amount of 50% of any Non-Recurring Construction Costs or Non-Recurring Installation Fees, in each instance separately invoiced and paid by the Subscriber. If during any 12 month period Excessive Outages have occurred with respect to 30% of the highest number of all circuits deployed under this Service Attachment during the applicable 12 month period, then in addition to the remedies found elsewhere in this Service Attachment, the Subscriber will have the option to terminate the Agreement or this Service Attachment on 30 days written notice to Agile. The Subscriber must exercise this option within three months of the end of the applicable 12 month period of Excessive Outages. For the avoidance of doubt, the remedy set forth in this Section will only be exercisable by the Subscriber, and will not be exercisable by any Subscriber.
Excessive Outage. (M-S) SLA Name: Excessive Outage Definition: Any failure that prevents full functionality of the service that remains unresolved for more than the committed objective level. Measurement Process: This SLA is based on trouble ticket Unavailable Time. The circuit or service is not fully functional during the time the trouble ticket is reported as opened until restoration of the service, minus SCC. If the Customer reports a partial or complete service that is not fully functional and remains unresolved after the closure of the trouble ticket by the Contractor, the Unavailable Time shall be adjusted to the actual restoration time.
Excessive Outage. SLA Name: Excessive Outage Definition: A service failure that remains unresolved for more than the committed objective level. Measurement Process: This SLA is based on trouble ticket Unavailable Time. The circuit or service is unusable during the time the trouble ticket is reported as opened until restoration of the service, minus SCC. If Customer reports a service failure as unresolved after the closure of the trouble ticket by the Contractor, the Unavailable Time shall be adjusted to the actual restoration time. Services: SPPS Objective(s): The objective shall be based on the access type: Rights and Remedies Per Occurrence: 100 percent of the TMRC for each service (Circuit ID) out of service for a period greater than the committed objective level. Upon request from the Customer or the CALNET 3 CMO, the Contractor shall provide a briefing on the excessive outage restoration. Monthly Aggregated Measurements: N/A 4.2.5.8.6 Notification SLA Name: Notification Definition: The Contractor notification to CALNET 3 CMO and designated stakeholders in the event of a CAT 2 or CAT 3 failure, Contractor, Subcontractor or Affiliate network event, terrorist activity, threat of natural disaster, or actual natural disaster which results in a significant loss of telecommunication services to CALNET 3 End-Users or has the potential to impact services in a general or statewide area. The State understands initial information regarding the nature of the outage may be limited. Measurement Process: The Contractor shall adhere to the Network Outage Response requirements (IFB STPD 12-001-B Business Requirements Section B.3.3) and notify the CALNET 3 CMO and designated stakeholders for all CAT 2 and CAT 3 Outages or for network outages resulting in a significant loss of service. Notification objectives will be based on the start time of the outage failure determined by the opening of a trouble ticket or network alarm, whichever occurs first. For events based on information such as terrorist activity or natural disaster, the Contractor shall notify CALNET 3 CMO and designated stakeholder when information is available. Services: All Services SPPS Objective (s): Within 60 minutes of the above mentioned failures’ start time, the Contractor shall notify CALNET 3 CMO and designated stakeholders using a method defined in IFB STPD 12-001-B Business Requirements Section B.3.3 (Network Outage Response). At 60 minute intervals, updates shall be given on the above mentioned failures via the me...
Excessive Outage. If a Customer’s circuits experience either three or more Outages, or 24 aggregate hours of Outages, in each instance in any 30 day period (an "Excessive Outage"), the Customer will be entitled, in addition to the applicable Outage Credit due up to termination of the circuit, if any, to terminate the affected circuits without charge or liability. If during any 12 month period Excessive Outages have occurred with respect to 30% of the highest number of all circuits deployed under this Service Attachment during the applicable 12 month period, then in addition to the remedies found elsewhere in this Service Attachment, the Customer will have the option to terminate this Service Attachment on 30 days written notice to Agile. The Customer must exercise this option within three months of the end of the applicable 12 month period of Excessive Outages. For the avoidance of doubt, the remedy set forth in this Section will only be exercisable by the Customer.
Excessive Outage. An "EXCESSIVE OUTAGE" shall be defined as either a four (4) consecutive hours of Network Outage or (b) twelve (12) cumulative hours of Network Outage in any thirty (30) calendar day period. Bundled Broadband Service Agreement AOL AND CLEARWIRE CONFIDENTIAL EXHIBIT D STANDARD LEGAL TERMS AND CONDITIONS
Excessive Outage. (a) Customer may terminate individual Service Order(s) in the event Customer experiences any of the following circumstances with respect to such Service Order(s) each of which constitutes an Excessive Outage:
Excessive Outage. If Sites are unavailable by reason of the failure of the WorldNow System (i.e., Site or major components of Site are not available to end users) or System malfunctions prevent updating of primary Site news content, WorldNow shall reduce the monthly license fee as outlined in the schedule below and issue Licensee a credit equivalent to the percentage set forth below of the current month’s License Fee for the affected Site and will apply such reduction and credit against Licensee’s next monthly Licensing Fee payment. The following chart indicates the credit percentages to be applied to monthly Uptime levels less than 99.8% for the System and 99.99% for the Sites: System: % Uptime Credit% Comment
Excessive Outage. In the event that a Customer circuit(s) experiences either three (3) or more Outages, or twelve (12) aggregate hours of Outages in each instance in any thirty (30) day period (the “Excessive Outage”), Customer shall be entitled, in addition to the applicable Outage Credit due up to termination of the circuit, if any, to terminate the affected circuit(s) without charge or liability. If Customer elects to terminate the Service, Customer must provide ZettaLync with written notice of such termination within thirty (30) days after the applicable Excessive Outage. Such termination will be effective forty-five (45) days after ZettaLync’s receipt of such written notice of termination.
Excessive Outage. 11.3.1 In the event that a Subscribing Entity circuit(s) experiences either three (3) or more Outages, or twelve (12) aggregate hours of Outages in each instance in any thirty (30) day period (the "Excessive Outage"), Subscribing Entity shall be entitled, in addition to the applicable Outage Credit due up to termination of the circuit, if any, to terminate the affected circuit(s) without charge or liability. If a Subscribing Entity terminates a circuit pursuant to this Section 11.3.1 within the first twelve (12) months following the Xxxx Date, Service Provider shall provide a refund to the applicable Subscribing Entity in the amount of 50% of any Non- Recurring Construction Costs or Non-Recurring Installation Fees, in each instance, either (1) separately invoiced and paid by the Subscribing Entity, or (2) referenced in the order as amortized, and paid by the Subscribing Entity.
