Monthly Uptime means the amount of time in any given month that the Cloud Site is operational and functional in all material respects, as a percentage of the total amount of time in such month, excluding Scheduled Outages. “Monthly Fee” means the amount of the recurring license fee paid by Licensee under the Agreement that is allocable to 1 month (does not include implementation, configuration, professional or other nonrecurring fees). The remedies in this Section are the sole and exclusive remedies available to Licensee for any failure by Flexera Software to maintain the required Monthly Uptime. The Monthly Uptime commitment only applies to the portion of the Cloud Site that is hosted in a Flexera Software Data Center. Components located on Licensee’s network or systems are not covered under the Monthly Uptime.
Monthly Uptime means the amount of time in any given month that Licensee is able to access the Cloud Site, as a percentage of the total amount of time in such month, excluding Excused Outages.
Monthly Uptime. Monthly Uptime means the percentage calculated as 100% less the ratio of total Unscheduled Downtime in a given calendar month to the total number of hours in that month, rounded to the nearest one-tenth percent (0.1%). For example, if total Unscheduled Downtime is 1.5 hours during a given calendar month, and total number of hours in that month is 744, the Monthly Uptime would be 99.8% (100% - (1.5 / 744)). Unscheduled Downtime: Unscheduled Downtime is defined as a period of time where the Services are unavailable to the Licensee. Unscheduled Downtime does not include periods where the Services is unavailable to the Licensee as a result of: (a) Scheduled Maintenance, (b) interruptions caused by the negligence, error or omission of Licensee or others authorized by Licensee to use or modify the Services, (c) Licensee’s applications, equipment, or facilities including Licensee premise wiring, (d) acts or omissions of Licensee, or any use of the Services authorized by Licensee, (e) reasons of Force Majeure (as defined in the Agreement), (f) interruptions from Licensee’s use of Services in violation of the Licensor’s Acceptable Use Policy (Schedule C), (g) interruptions resulting from a Licensor disconnect for non-payment, (h) problems in the Licensed Program application that do not preclude use of primary application functions, (i) interruptions during any period when Licensee has released Services to Licensor for maintenance or rearrangement purpose, or for the installation of a Licensee service order; and/or (j) interruptions during any period when Licensee elects not to release the Services(s) for testing and/or repair and continues to use the Services on an impaired basis. Unscheduled Downtime is measure from the time Services unavailability is reported to Licensor to the time that Services availability is restored. Scheduled Maintenance: Scheduled Maintenance shall mean any maintenance performed by Licensor or its Partners (a) for which Licensee is notified 48 hours in advance, or (b) that is performed during a standard maintenance window outside North American standard business hours (Mondays-Fridays 6AM – 8PM US Central Standard Time). Notice of Scheduled Maintenance will be provided to Licensee's designated point of contact by email. Licensee agrees that it is Licensee’s obligation to make sure Licensor has correct contact information for Scheduled Maintenance notification purposes. Schedule B Hosting Infrastructure This Schedule is part of the “Limited...
Examples of Monthly Uptime in a sentence
Monthly Uptime Percentage: The Monthly Uptime Percentage is calculated using the following formula: 𝑈𝑠𝑒𝑟 𝑀𝑖𝑛𝑢𝑡𝑒𝑠 − 𝐷𝑜𝑤𝑛𝑡𝑖𝑚𝑒 𝑈𝑠𝑒𝑟 𝑀𝑖𝑛𝑢𝑡𝑒𝑠 𝑥 100 where Downtime is measured in user-minutes; that is, for each month, Downtime is the sum of the length (in minutes) of each Incident that occurs during that month multiplied by the number of users impacted by that Incident.
Monthly Uptime Percentage: The Monthly Uptime Percentage is calculated using the following formula: − 100 where Downtime is measured in user-minutes; that is, for each month, Downtime is the sum of the length (in minutes) of each Incident that occurs during that month multiplied by the number of users impacted by that Incident.
Schedule 1 – SERVICE LEVEL AGREEMENT Service Commitment Acumatica will use commercially reasonable efforts to make Service Instances (defined below) available with a Monthly Uptime Percentage (defined below) of at least 99.5% during any month of the year (the "Service Commitment").
In the event Acumatica does not meet the Monthly Uptime Percentage commitment, you will be eligible to receive a Service Credit as described below.
If the Monthly Uptime Percentage is less than 99.9% but equal to or greater than 99%, then the Service Credit will equal 10% of the Monthly Subscription Amount.
More Definitions of Monthly Uptime
Monthly Uptime. Monthly Uptime means the percentage calculated as 100% less the ratio of total Unscheduled Downtime in a given calendar month to the total number of hours in that month, rounded to the nearest one-tenth percent (0.1%). For example, if total Unscheduled Downtime is 1.5 hours during a given calendar month, and total number of hours in that month is 744, the Monthly Uptime would be 99.8% (100% - (1.5 / 744)). Unscheduled Downtime: Unscheduled Downtime is defined as a period of time where the Services are unavailable to the Licensee. Unscheduled Downtime does not include periods where the Services is unavailable to the Licensee as a result of: (a) Scheduled Maintenance,
Monthly Uptime. Monthly Uptime means the percentage calculated as 100% less the ratio of total Unscheduled Downtime in a given calendar month to the total number of hours in that month, rounded to the nearest one-tenth percent (0.1%). For example, if the total Unscheduled Downtime is
Monthly Uptime. Monthly Uptime means the percentage calculated as 100% less the ratio of total Unscheduled Downtime in a given calendar month to the total number of hours in that month, rounded to the nearest one-tenth percent (0.1%). For example, if total Unscheduled Downtime is 1.5 hours during a given calendar month, and total number of hours in that month is 744, the Monthly Uptime would be 99.8% (100% - (1.5 / 744)). Unscheduled Downtime: Unscheduled Downtime is defined as a period of time where the Services are unavailable to the Customer. Unscheduled Downtime does not include periods where the Services is unavailable to the Customer as a result of: (a) Scheduled Maintenance,
Monthly Uptime means the percentage calculated as 100% less the ratio (expressed as a percentage) of “Monthly Unscheduled Downtime” to Hours of Operation, rounded to the nearest one-tenth percent (0.1%). For example, if “Monthly Unscheduled Downtime” is 3 hours and Hours of Operation is 744 hours (=31x24), Monthly Uptime % would be 99.59% (100% - (3/744)x100).
Monthly Uptime means the percentage of time in a calendar month in which the Software is available and is calculated as follows: Minutes in Montℎ − Downtine x 100 Minutes in Montℎ
Monthly Uptime means ((Total Minutes – Downtime) ÷ Total Minutes) x 100).
Monthly Uptime means (total Operating Hours in calendar month – Excluded - Outage durations) / (total Operating Hours in calendar month - Excluded) X 100%.