Troubleshooting. USER AGENCY agrees that its employees will contact the USER AGENCY Information Technology (IT) Department or representatives before contacting SYSTEM PROVIDER regarding issues related to this Agreement. USER AGENCY agrees that if its IT Department determines there is a problem related to connectivity with SYSTEM PROVIDER, the USER AGENCY will contact SYSTEM PROVIDER's IT Help Desk at (913) 895-5050 and will send an email to firstname.lastname@example.org. After business hours, USER AGENCY may contact the SYSTEM PROVIDER Police Command and Control Center at (913) 895-6300 for assistance. SYSTEM PROVIDER agrees to make reasonable efforts to identify and remediate any problem as quickly as possible; however, SYSTEM PROVIDER does not guarantee any specific uptime, nor is SYSTEM PROVIDER liable for any damages associated with performance under this Agreement, including but in no way limited to any downtime.
Troubleshooting. Both Parties will exercise commercially reasonable efforts to resolve any integration problems within their reasonable control that may arise in a reasonably expeditious manner, and conduct business ethically and professionally.
Troubleshooting. ProblemCauseSolution Leak between cover and bodyDamaged o-ringRemove cover and carefully inspect o-ring for cuts, impressions, or other damage. Replace o-ring if damaged. Debris in o-ring grooveRemove cover and o-ring. Clean o-ring groove using care not to scratch sealing surface. O-ring groove is tapered to center of vessel, and has four drain slots to allow rinsing of groove during vessel maintenance. Loose cover / Over-tightened coverTighten cover hand tight plus 1/8-turn (45º). Cover should not require tightening beyond this point. Never strike cover. Never use “cheater” bar to tighten or loosen cover.Missing o-ringRemove cover, clean groove, and install new o-ring. Leak between end connector and body Damaged o-ringRemove assembly nut and end connector. Carefully inspect o-ring for cuts, impressions, or other damage. Replace o- ring if damaged.Loose assembly nutTighten assembly nut hand tight. Using strap wrench, gently tighten assembly nut an additional ¼-turn (90º).Missing o-ringRemove assembly nut and end connector. Clean o-ring groove and install new o-ring. Increase in pressure dropFouled bagReplace fouled bag with new bag. Never allow differential pressure across vessel to exceed 10 p.s.i.d. Reduction in flow through unitFouled bagReplace fouled bag with new bag. Never allow differential pressure across vessel to exceed 10 p.s.i.d. Bypass of filtered mediaMissing or damaged basket ring o-ringInspect basket ring o-ring. Replace if damaged or missing.Missing bag ringInstall bag and retainer.Improperly seated bag / bag ringCheck alignment and fit of bag with counter bore of basket. See Section 2.5 for bag installation instructions. Improper bag selectionReview system requirements, use next lowest micron rated bag.
Troubleshooting. Buyer is responsible for making improvements if any to resolve design issues. Seller will make reasonable efforts to increase Product yields and repair Products. Extensive troubleshooting and repair of design-related issues encountered during production and testing will be at Buyer's expense in accordance with Section 8.7 of the Agreement and/or pursuant to the separate sustaining services agreement contemplated by A.25.