Service Desk Support definition

Service Desk Support means the service provided by EPX in Clause 2.2
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Service Desk Support. As part of the CDH Managed Service, Customer can contact the service desk for support by email and phone. Support request can range from general question regarding Customer´s specific set-up to notifying UNISERV of an Incident that requires resolving.
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Service Desk Support. The Offeror’s detailed approach to providing queue oversight and oversight of individual agent performance to ensure calls/emails/chats meet AQLs listed in the Statement of Objectives. The approach shall include, at minimum: Approach to monitoring dedicated queues and assignment of tickets to appropriate resources for troubleshooting and ticket resolution, while maintaining established AQLs. Approach to assigning tickets which are out of scope to Service Desk/Other Teams. Approach to ensuring associated tickets are related to the parent ticket and proper follow-up is performed once incident is resolved. Security Patching: Security patches are released each week with a regular 21 day timeline as mandated by US Cyber Command. Proven ability to apply security patches in a timely manner in accordance with the Information Assurance Vulnerability Management (IAVM) process; the Offeror’s demonstrated approach to test & deploy patches to meet or exceed the timeframe shall include, at minimum: Method for deploying patches on 95% of the endpoints in the global service for across 22 agencies both for NIPR and SIPR; action plan for the application of patches/quality of life improvements, which may require an Authorized Service Interruption (ASI) to be requested. Approach for ensuring Government mandated cybersecurity scanning and intrusion detection capabilities (i.e. Ensure Assured Compliance Assessment Solution (ACAS) and Host Based Security System (HBSS)) updates are completed maintaining compliance and Command Cyber Readiness Inspection (CCRI) grade of 3.0 or less is met. Rollback capability in the event that patches fail to be applied, or in the event that said patch causes service instability/interruptions.
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Examples of Service Desk Support in a sentence

  • Request Services Service Desk Support 13.088 Contractor shall develop the ability for the State to create and run mutually agreed upon reports from the ITSM System.

  • Request Services Service Desk Support 13.085 Escalate issues related to the Managed Applications that are not within Contractor’s Scope of responsibility.

  • Request Services Service Desk Support 13.086 In accordance with Contractor’s procedures, promptly notify State through the designated communication channel in the event of any Priority Level 1 or Priority Level 2 Incidents.

  • Request Services Service Desk Support 13.090 Provide Level 2 Support and Level 3 Support in accordance with Contractor’s responsibilities for the Managed Applications.

  • Medication errors are some of the most common medical errors made, harming millions of patient's each year and costing hospitals billions of dollars in recovery treatment.

  • Central Infrastructure Services include: Service Desk Support Services (incorporating both Help Desk and Desktop Support), Hardware Maintenance, Computing Infrastructure Support Services, File and Print, Electronic Messaging, and Active Directory Administration – all as part of the Computing Infrastructure Support Organization (CISO).

  • We were ourselves very active in promoting the adoption of the Parliamentary Ombudsman’s recommendation to Ministers in the new Government, and to many MPs; and last summer, wrote to all the Society’s current policyholders encouraging them to give their own views in support of the Parliamentary Ombudsman’s recommendation.

  • Service Desk Support may be offered if further maintenance work is required.

  • The SDDPC point of contact for Service Desk Support Services is: Cynthia Monroe for Help Desk and Bill Riley for Desktop Support.

  • Request Services Service Desk Support 13.087 The ITSM system shall act as the central repository and single source of truth for ticketing data, information and reporting.

Related to Service Desk Support

  • Service Desk means the single point of entry for all Service Tickets and Service Requests which can be accessed over the phone, by email or via our portal.

  • Helpdesk Support means the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

  • Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.

  • Service Description means pre-defined descriptions of services found at http://www.sap.com/servicedescriptions current as of the effective date of the Order Form which in conjunction with a Scope Document (if any) defines the Services to be provided and becomes part of the Order Form.

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.

  • Maintenance and Support Services means the services provided by Contractor under Appendix F.

  • Integrated Services Digital Network (ISDN means a switched network service that provides end-to-end digital connectivity for the simultaneous transmission of voice and data. Basic Rate Interface-ISDN (BRI-ISDN) provides for a digital transmission of two (2) 64 Kbps bearer channels and one (1) 16 Kbps data channel (2B+D).

  • Support Services the support services, as described in the Support Services Description, that We provide to You in respect of the Cloud Service.

  • Support Service means an activity, such as information technology, accounting, human resources, legal, and other support functions that are required to support the ongoing delivery of core services.

  • Hosting Services means the provision, administration, and maintenance of servers and related equipment, the provision of bandwidth at the hosting facility, and the operation of the Application for access by Customer Users to be provided by the relevant hosting service provider.

  • Integrated Services Digital Network (ISDN) means a switched network service that provides end-to-end digital connectivity for the simultaneous transmission of voice and data. Basic Rate Interface-ISDN (BRI-ISDN) provides for a digital transmission of two 64 Kbps bearer channels and one 16 Kbps data channel (2B+D).

  • Service Drop means the overhead service conductors from the service point to the connection to the service-entrance conductors at the building or other structure.

  • SAP Support means SAP's then current support offering made available to Customer, as stated in the Order Form.

  • Technical Support means the technical assistance for attempting resolution of a reported Case through error correction, patches, hot fixes, workarounds, replacement deliveries, or any other type of Product corrections or modifications.

  • Level 2 Support means, with the use of technical support specialists: (i) performing Defect isolation, Defect replication and interoperability testing; (ii) performing remote diagnostic services and on-site troubleshooting, if required; (iii) identifying the source of Defects; (iv) developing a reproducible test case for any Defect and documenting the details of such Defect for escalation to Level 3 Support; and (v) developing and implementing Workarounds where reasonably possible.

  • Customer Portal means a web portal maintained by Liferay or a Liferay Affiliate that provides for various resources accessible to Liferay Subscription customers as further described in Section 2.1 below.

  • Service Descriptions means user manuals and other documentation relating to the Services that are made available to Customer by Provider in digital or hardcopy form, as updated from time to time.

  • Hosting means the act of providing service and access to Client Content by the Internet.

  • Cloud BPO Support means the then-current technical support services SAP provides to Provider for the SAP Cloud Services as described in the Cloud BPO Schedule.

  • Customer Services means the call centre for dealing with queries about your Card. You can contact Customer Services by calling 01 693 3333, or contacting us directly.

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Custom Local Area Signaling Service Features (CLASS Features) means certain Common Channel Signaling based features available to End Users, including: Automatic Call Back; Call Trace; Distinctive Ringing/Call Waiting; Selective Call Forward; and Selective Call Rejection.

  • Maintenance and Support means updates, upgrades, patches, fixes, etc. and technical support provided for the Products and Services that Supplier is required to provide directly to DXC or a DXC Customer.

  • Application Services means the hosted applications and related services as described in Exhibit A.