Service Reviews. The Parties acknowledge that review of the provision of services of local work areas may occur, taking into account: The consultative process will involve training, technology and other resources needed to support change in local work areas. Services assessed as being able to be improved will be identified. The competitive gap and actions will be implemented to address the gaps. The Parties are committed through the consultation process to embracing and applying new technologies to improve service quality.
Service Reviews. The following meetings are typically scheduled with MSN partners that have a Support Account Manager (XXX) assigned to them. Table 1 [***] Service Reporting Attendees Objectives Deliverables Company: · Partner Technical Representative · Partner Service Representative · Other appropriate representatives Microsoft as necessary: · XXX or support staff · Partner Operations Manager · Product unit members · Account manager · Business & operations representatives · To report incident metrics for period · To review ongoing issues · Report to be delivered via email by [***]. Microsoft: · [***] MSN Service metrics report Company: · Monthly metrics such as Company support metrics, Company measurements of MSN Services, etc. Shared: · Process Issues List · Support Incident List Microsoft/IXI Mobile, Inc. Proprietary and Confidential Table 2 Service Review Meeting ([***]) Attendees Objectives Deliverables Company: · Partner Technical Representative · Partner Service Representative · Other appropriate representatives Microsoft as necessary: · XXX or support staff · Partner Operations Manager · Product unit members · Account manager · Business & operations representatives · To review aggregated [***] performance reports with Senior Management · To review customer satisfaction metrics · To consider and initiate changes to the support agreement. Microsoft: · Service Review Scorecard / Presentation Company: · Service Review Scorecard / Presentation Shared: · Process Issues List Table 3 Term Definition Working day Mo - Fr with the exception of local and US public holidays from 0800 to 1800 hours PST. 1st level Support Support services provided to Subscribers by the Company’s customer service department. 2nd level Support Support services provided to the Company’s customer service department by Company. 3rd level Support Support services provided to Company by Microsoft as further detailed below. Microsoft/IXI Mobile, Inc. Proprietary and Confidential
Service Reviews. Upon reasonable request at least 60 days in advance, BNYM will, once each calendar year, in accordance with BNYM security, confidentiality and other applicable policies and procedures in effect at the time, arrange for representatives of all Funds acting collectively to meet with the BNYM’s service director for the Funds and such other BNYM personnel as the service director, upon prior consultation with the Fund representatives concerning their specific areas of interest, shall reasonably determine to be appropriate to discuss service matters such as key performance metrics, ongoing development projects and published materials regarding data security and business continuity.
Service Reviews. State the frequency of Service Reviews, location, mandatory and optional attendees.
Service Reviews a) On an annual basis during the Term, EVERTEC shall engage its independent certified public accountants to conduct a review of the operational controls of the ATH Network Services as provided and available to all Participants. The aforesaid review shall be conducted in accordance with the American Institute of Certified Public Accountants Statement on Auditing Standards Number 70 (“SAS 70”) or any successor standard, the findings and recommendations of which shall be set forth in a report (the “Service Review”). The Service Review shall include a Type II Service Auditor’s Report under SAS 70 or any successor standard.
Service Reviews. The Service Provider shall provide Service Review meetings at the frequency defined in Section A.6. Such meetings shall be attended by (at least) the Account Manager and the Service Delivery Manager (or their deputy). The agenda for each Service Review shall include the following agenda: • Review of SLA performance in last period • Review of any Incidents in last period • Review of Hosted Infrastructure costs in last period • Review of Tuning recommendations (Hosted Infrastructure, Managed Hosting, Managed Platform and Managed Application) • Review of Security Recommendations • Review of Application Changes and requests • Review of forthcoming Application functionality, compatibility and impact • Check and update key contact details The Service Provider shall ensure that a summary and details of agreed actions is circulated within three (3) Business Days of the meeting taking place.
Service Reviews. If requested reviews of the service will be conducted by CA3 in conjunction with the client annually, as well as after a major outage or change. Addendums/Minor Changes None Appendix A – Hosting Partner Details The hosting that CA3 is providing for the client will be hosted with our hosting partner who are ISO 27001 certified. The hosting environment achieves the highest standards and capability of a high-grade Tier 3 Data Centre. This Data Centre is part of a resilient high availability connectivity ring and provides multi carrier options for internet break out. Our provider’s 5 Tier 3 facilities boast the following features; Very Intelligent Early Warning (VIEW) fire detection system above and below raised floors CCTV system covering all entrances/exits and main areas 24-hour video recording Full perimeter alarm Full electronic access control system based on Biometric Palm Scanners, Proximity Cards and PIN Keypads Security guards attend the sites 24/7, 365 days a year 24x7 local monitoring and logging of environment, alarms and conditions Dual fibre access points to the building UPS Redundancy N+1, with diesel generator backup Heating, Ventilation and Air Conditioning (HVAC) Redundancy N+1 Power is delivered via a fully resilient, dual-capacity supply direct from the London Electricity Board Full redundancy through multiple connections directly into multiple carrier and service provider networks. Upstream providers are Level(3), Xxxxx Xxxxxx, NTT, Sprint 100% network availability guaranteed 100% power and cooling availability SATA disk allocation on N+2 (100% uptime) public SAN
Service Reviews. The Representatives shall discuss and review the status of the Services on a ___________________ basis.
Service Reviews. Teradata conducts quarterly service performance reviews with the customer. On an annual basis, Teradata reviews the customer service offer to assess service coverage, determine how current services will satisfy any planned platform enhancements, and discuss future opportunities for developing the customer's relationship with Teradata. Reviews are conducted either on site or by telephone at Teradata discretion.
Service Reviews. 2.1 Service reviews shall take place six monthly. It is the responsibility of the Contract Manager to arrange the meetings. Invites will be as in Section 3 above.
