Service Quality definition

Service Quality or "SQ" means those aspects of energy delivery and customer service including, but not limited to, safety, reliability, operations, tariff compliance and customer relations.
View Source
Service Quality. In addition to procedures outlined in this Article IX, the parties agree that, in a service contract such as this, from time to time difficulties may arise that necessitate pre- agreement as to the method of their resolution and the parties have agreed to an action plan as follows: (a) If service performance is not at a level that would be generally accepted as standard in the industry or among CSI's customers, whichever is the greater level of service, a management representative of Customer will outline the issues of concern in writing and provide notice to CSI of the areas of concern. (b) If input quality or user interaction with the computer are not of a standard that would be generally accepted in banks in dealing with their data processing departments, then CSI also agrees to outline these items of concern in writing and provide to Customer. (c) The parties respectively agree that upon any notification outlined in (a) or (b) above to diligently review all aspects of the issues present and develop a plan of action for correction of
View Source
Service Quality in policing traditionally means funding vs crime rate
View Source

Examples of Service Quality in a sentence

  • At the request of the Tennessee Regulatory Authority (TRA), the following Regional Service Quality Measurements (SQM) plan is being included as the performance measurements currently in place for the state of Tennessee.

  • The following Service Quality Measurements (SQM) plan as it presently exists and as it may be modified in the future, is being included as the performance measurements currently in place for the state of Tennessee.

  • If there is a conflict and the request is not approved, the City may appeal the denial to SBBC’s Director, Service Quality or designee.

  • Service Quality Measurements that have been ordered in a particular state can currently be accessed via the internet at ▇▇▇▇://▇▇▇▇.▇▇▇▇▇▇▇▇▇.▇▇▇.

  • Upon a particular Commission’s issuance of an order pertaining to Service Quality Measurements in a proceeding expressly applicable to all CLECs generally, AT&T shall implement in that state such Service Quality Measurements as of the date specified by the Commission.

  • The Service Operator shall meet the requirements of the 16 Service Quality Standards (SQSs).

  • The Parties must review and discuss Service Quality Performance Reports and monitor performance of the Contract and consider any other matters reasonably required by either Party at Review Meetings which should be held in the form and intervals set out in Appendix K (Details of Review Meetings).

  • The following Service Quality Measurements (SQM) plan adopted by the Florida Commission on February 14, 2002, as it presently exists and as it may be modified in the future, is being included as the performance measurements currently in place for the state of Tennessee.

  • The service operator will meet the requirements of the 16 Service Quality Standards (SQSs).

  • Key Service Quality Measurements Notes -------------------------------------------------------------------------------- Maintenance and Repair Process -------------------------------------------------------------------------------- 14.


More Definitions of Service Quality

Service Quality. The Supplier shall deliver a consistently high quality of Service to Contracting Authorities through a dedicated Quality Department consisting of appropriately experienced Supplier Personnel, who have knowledge of Contracting Authorities’ requirements.
View Source
Service Quality. WorkSafeBC shall have the right to access the Contractor’s Facility(ies) during regular business hours for the purpose of ensuring that the quality of the Services provided are satisfactory to WorkSafeBC, both with and without prior notice. When requested by WorkSafeBC, the Contractor shall meet with representatives of WorkSafeBC, and provide such information as required by WorkSafeBC, to review any matter of concern to WorkSafeBC. Such reviews may include, but will not be limited to: the quality of the Services; Injured Worker satisfaction; any complaints received related to Services provided; compliance with this Agreement; the effectiveness of the Services provided by the Contractor; late and/or missed appointments; invoicing reviews to determine compliance with Schedule B; and report reviews to determine compliance with the reporting requirements under this Agreement. Remedies: In addition to WorkSafeBC’s rights of termination under sections 3.3 and 3.4 and rights of suspension under section 3.6 for any non-compliance with this Agreement with respect to service quality, WorkSafeBC shall have the right: where a service quality review reveals an overbilling by the Contractor, to exercise its rights of set-off under section 5.10; and/or to require the Contractor to take steps to rectify the service quality issue, including developing a remedial action plan to identify the steps the Contractor must take to rectify the issue and a time by which such steps must be completed, to WorkSafeBC’s satisfaction within the time specified by WorkSafeBC. INTELLECTUAL PROPERTY
View Source
Service Quality. In addition to procedures outlined in this Article IX, the parties agree that, in a service contract such as this, from time to time difficulties may arise that necessitate pre-agreement as to the method of their resolution and the parties have agreed to an action plan as follows: (a) If service performance is not at a level that would be generally accepted as standard in the industry or among CSI's customers, whichever is the greater level of service, a management representative of Customer will outline the issues of concern in writing and provide notice to CSI of the areas of concern. (b) If input quality or user interaction with the computer are not of a standard that would be generally accepted in banks in dealing with their data processing departments, then CSI also agrees to outline these items of concern in writing and provide to Customer. (c) The parties respectively agree that upon any notification outlined in (a) or (b) above to diligently review all aspects of the issues present and develop a plan of action for correction of the problem. When either party feels it is appropriate both parties will agree to a face-to-face meeting to insure their understanding of the problems and provide an opportunity for participation in the development of the action plan. (d) An agreement can be made in step (c) above for a reasonable time for correction of the deficiencies identified. (e) If after the reasonably agreed time, corrections have not been made then the parties agree that economic settlements can be made, however, the economic settlements must be limited by the cost of the services for the period of difficulty. (f) Either party may invoke the arbitration provisions of section 10.5 of this Agreement as to any correction not made within the reasonably agreed time specified pursuant to (d), above, or if either party fails to participate in the process outlined in this section 9.6.
View Source
Service Quality means the reliability of the delivered service to enable the customer to utilize the service for its intended use.
View Source

Related to Service Quality

  • National Ambient Air Quality Standards or “NAAQS” means national ambient air quality standards that are promulgated pursuant to Section 109 of the Act, 42 U.S.C. § 7409.

  • Radiopharmaceutical quality assurance means, but is not limited to, the performance of appropriate chemical, biological, and physical tests on potential radiopharmaceuticals and the interpretation of the resulting data to determine their suitability for use in humans and animals, including internal test assessment, authentication of product history, and the keeping of proper records.

  • High-quality waters means all state waters, except:

  • Baseline data means information gathered at a selected point in time and used thereafter as a basis from which to monitor change.

  • Quality means the merit of the project after considering and evaluating its total characteristics and measuring those characteristics in a uniform, objective manner against the total characteristics of other projects that have applied for the tax credit provided in section 15.293A during the same annual application period.