Support Incident definition

Support Incident means (i) a basic question related to the use or configuration of the Service where the use or configuration is consistent with guidance in the Documentation, (ii) a reproducible non-conformity in the Service causing the Service not to operate in substantial conformance with the applicable Documentation. Support Incidents do not include issues or support related to or arising from the programmatic execution of the Service using Apex, Visualforce, JavaScript or other programming tools.

Support Incident means a request for assistance to resolve a question, or problem being reported. “Support Period” means the duration of time for which a customer is eligible for support.

Support Incident means a single request for assistance to resolve one Request.

Examples of Support Incident in a sentence

• A research project is reviewed and approved at one Participating Institution.

• Login to your account portal on our websitehttp://www.fptech.com/fptech/login.php and then go to the Support Incident Menu and submit an incident request.

• Priority Level Characteristics of Support Incident Resolution Targets 1 Critical Support incident that causes (a) complete application failure or application unavailability; (b) application failure or unavailability in one or more of the client’s remote location; or (c) systemic loss of multiple essential system functions.

• Without limiting Contractor’s obligations under Section 4(b) below, with respect to each Technical Support Incident not covered in the table below, Contractor shall respond to the JBE within [four (4) hours] after the JBE reports a Technical Support Incident (such hours all occurring during Standard M&S Hours) to Contractor or within the applicable Response Periods, whichever is shorter.

• Without limiting Contractor’s obligations under Section 4(b) below, with respect to each Technical Support Incident not covered in the table below, Contractor shall respond to the Court within [four (4) hours] after the Court reports a Technical Support Incident (such hours all occurring during Standard M&S Hours) to Contractor or within the applicable Response Periods, whichever is shorter.

More Definitions of Support Incident

Support Incident or "Incident Support Process" means one independent technical issue reported by a Business Partner or Customer on a specific behavior of MessageSolution Products. Each Support Incident includes all technical discussions, MessageSolution engineering team internal review, discussion, planning, and preparation for the solution; the Process also includes online meeting and conference call remotely and directly working on the system for tuning or troubleshooting. The support work scope of each incident is strictly limited to one specific technical issue only.

Support Incident means a request for assistance to resolve a question, or problem being reported which Customer logs in through the Support Site.

Support Incident means a specific, discrete problem that can be answered by ascertaining its cause. Promise, in its sole discretion, will determine what constitutes a Support Incident. A Support Incident has reached resolution when Customer receives one of the following:

Support Incident means either a question about the use or operation of a Sectigo product or service or any errors, malfunctions, or design flaws of a Sectigo product or service, as described in Section 5.6 of this Addendum.

Support Incident any incident reported to B2B by a Customer Representative requiring the need for the Support Services;

Support Incident means a single request for assistance to resolve one Standard Request.

Support Incident means an issue with the Software that has resultedin an adverse impact on Company’s business operations.