Support Incident definition
Support Incident means (i) a basic question related to the use or configuration of the Service where the use or configuration is consistent with guidance in the Documentation, (ii) a reproducible non-conformity in the Service causing the Service not to operate in substantial conformance with the applicable Documentation. Support Incidents do not include issues or support related to or arising from the programmatic execution of the Service using Apex, Visualforce, JavaScript or other programming tools.
Support Incident means a request for assistance to resolve a question, or problem being reported. “Support Period” means the duration of time for which a customer is eligible for support.
Support Incident or "Incident Support Process" means one independent technical issue reported by a Business Partner or Customer on a specific behavior of MessageSolution Products. Each Support Incident includes all technical discussions, MessageSolution engineering team internal review, discussion, planning, and preparation for the solution; the Process also includes online meeting and conference call remotely and directly working on the system for tuning or troubleshooting. The support work scope of each incident is strictly limited to one specific technical issue only.
Examples of Support Incident in a sentence
Initial responses to Support Incidents may or may not resolve the Support Incident.
At its discretion, Ethosoft may provide The Client with help desk support during times other than the Support Time and/or beyond the maximum number of monthly and/or annual Support Incident limits (if applicable) at Ethosoft's then standard rates.
RRX will keep Customer’s designated contact person updated as to the status of the Support Incident until the issue is resolved.
More Definitions of Support Incident
Support Incident means a single request for assistance to resolve one Request.
Support Incident any incident reported to B2B by a Customer Representative requiring the need for the Support Services;
Support Incident means (i) a basic question related to the use or configuration of the Online Service where the use or configuration is consistent with guidance in the User Documentation, (ii) a reproducible nonconformity in the Online Service causing the Online Service not to operate in substantial conformance with the applicable User Documentation. “Support Services” means technical assistance provided by LeafOps personnel to address Support Incidents. “User(s)” means Your named employees, representatives, consultants, contractors, partners, or agents who are authorized to use the Online Service by You.
Support Incident means an issue with the Software that has resulted
Support Incident is defined as one specific Error or other technical issue that begins when a customer contacts ALLIANCE Technical Support (via telephone, email, internet or fax) and ends when either the single specific Error or other technical issue is resolved or ALLIANCE Technical Support deems it non-resolvable. Each specific support incident will generate a "ticket", which will be opened, tracked and closed separately from any other specific support incidents.
Support Incident means a single request for assistance to resolve one Standard Request.
Support Incident means either a question about the use or operation of a Sectigo product or service or any errors, malfunctions, or design flaws of a Sectigo product or service, as described in Section 5.6 of this Addendum.