Restoration Time. (1) Within fifteen (15) days from the date of any fire or casualty, the Landlord shall obtain from any reputable A.I.A. architect, a certification certifying in his/her opinion the time within which the Leased Property and the reasonable access thereto can be restored and reconstructed under standard building conditions (hereinafter called the “Restoration Time”). Landlord shall deliver such certification to the Tenant, and in the event the damages be so substantial the Leased Property cannot be restored within one hundred twenty (120) days from the date of Landlord’s receipt of the insurance proceeds, from such fire or casualty, based on the certified Restoration Time hereinabove referred to, then, in that event, either the Landlord or the Tenant shall have the right (a) within thirty (30) days after receipt of such notice to advise the other that it elects to terminate the Lease; or (b) that it requires Landlord to prosecute restoration of the Leased Property in the manner hereinafter provided. In the event the Landlord or Tenant shall elect to terminate the Lease, Tenant shall surrender the Leased Property forthwith provided that is shall continue to pay pro rata net annual Base Rent and additional rent for any portion of the Leased Property which it continues to occupy and conduct business from pending such surrender of the Leased Property.
Restoration Time. Is the total period of time taken for Response, Triage, Intervention and Resolution Dealing with multiple incidents Incidents are mutually exclusive; i.e. any one event which could potentially fall within the definition of more than one incident will only be counted as one incident, with the highest applicable Severity level. Service Response & Resolution DrDoctor will respond and resolve incidents within a fault resolution process. The following time periods will apply, depending on the severity of the incident and Support level agreed: Gold Severity/Priority Response Time Intervention Time Resolution Time Restoration Time 2 0.5 hours 10 Hours 12 hours 24 Hours 3 0.5 hours 120 hours 24 hours 168 hours 4 0.5 hours 840 hours (35 Days) 96 hours (4 days) 960 hours (40 Days) 5 0.5 hours Prioritised Accordingly Prioritised Accordingly Exceptions: 24-hour support can be provided for an additional fee, however this will only apply to Severity Level 1 & 2 issues Should a viable interim solution be available that restores Service or alleviates immediate concern, this will be deemed as resolved and a root cause fix will be prioritised as a Severity Level 5 issue Any material delays from the Customer in providing information essential to the investigation or restoration of a Service Failure will constitute a ‘clock stop’ for the timing of that issue Completion of the fault resolution process The resolution of the fault is reported to and agreed by the Customer. The successful resolution of a fault is documented by DrDoctor. Once this has been completed, the fault resolution process is complete. Service Availability DrDoctor will measure the availability of the Service; it will be measured against a target of 99.9% in a 12 month period. DrDoctor will monitor the availability of the system and shall provide the results of such monitoring to the Customer via a monthly service report. Availability will be measured in accordance with the following formula: Service Availability % = MP = Total number of minutes, excluding planned maintenance up to a maximum of 480 minutes over a twelve month period SD = Total number of minutes of service downtime, excluding planned maintenance. The Service will tolerate hardware failure and must maintain data integrity and remain operational in the eventuality of the loss of one of the hardware server hardware nodes with minimal interruption in alignment with agreed availability targets.
Restoration Time. Time between the moment a ticket is issued and the moment the selected tenderer informs by mail or fax that the service is fully restored (operational). A service can only be considered as operational if the link between the LCE and the NTE (LNI) is seen as “up” by the LCE on each side of the link, and that traffic can flow over the link. This does not take into account the time needed to do any operation on the part of the Institution in order to restore the traffic flow. Call back time: Time between the moment a ticket is issued and the first call back from the selected tenderer to the Institution. The first call-back should acknowledge the incident; give a first level diagnostic and an estimate of the time at which the service will be restored. Delivery time: Time between the moment of reception of an official and duly completed order form and the moment the service is ready to be used by the Institution. A duly completed form must bear the signature of the two parties (cf. Ordering process). Normal Working Hour (NWH): From Monday to Friday, 8H00 – 19H00.
Restoration Time. The restoration time commences when a fault report is received and ends when functionality has been restored. Functionality is deemed to have been restored when the connected systems are able to operate and the service is available again. The restoration time cannot be guaranteed. The support organisation attempts, following an initial analysis, to make a qualified statement about the expected restoration time.
Restoration Time. Landlord's good faith estimation of the ---------------- period of time to repair all damage and destruction to the Premises other than damage to Tenant's trade fixtures, equipment, merchandise, Tenant Improvements or other Alterations, including the estimated period of time to obtain insurance proceeds and all governmental permits necessary to perform such repairs, is herein called the "Estimated Restoration Time." Landlord's determination of the Estimated Restoration Time shall be made in good faith and shall be conclusive for purposes of this Paragraph 15.
Restoration Time. The Restoration Time is defined as the time interval between reporting and resolution of the Incident. The agreed functionality of the affected Service shall be restored within the Service Level for the Restoration Time. Planned Downtime: Planned down time is the time period within Service Time during which Service is not available due to maintenance work. Time window for the maintenance work is to be mutually agreed between Exponentia and Customer in advance. If Planned Downtime is exceeding agreed time window, the Planned Downtime shall be immediately requalified as Unplanned Downtime. Incident: Any unplanned interruption to the Service or reduction in the quality of the service. Service Time: The Service Time is defined as the time period within which Exponentia provides its agreed Services in accordance with the agreed Service Levels. Incidents occurring in the respective Services are corrected as per the Service Time.
Restoration Time. The restoration time is the period within the down time from when an incident is initiated (including automatic opening) up to elimination of the incident or provision of an appropriate workaround. The closure of an incident is subject to the following conditions: xxxxx informs the customer about the successful elimination of the incident (also in an automated manner). The restoration is suspended from the point when xxxxx notifies the customer of the elimination of the incident. If the elimination of the incident is confirmed by the customer, the incident will be deemed closed. If, within 14 days after xxxxx has notified the customer of the elimination of the incident, the customer declares that the incident - contrary to xxxxx' notification - has not been eliminated from the customer's point of view, the restoration time shall continue from the date of receipt of the customer's declaration. If, within a period of 14 days after xxxxx has notified the customer of the elimination of the incident, the customer neither confirms the elimination of the incident nor declares that the incident has not been eliminated, the incident will be deemed eliminated by xxxxx.
Restoration Time. 3.4.1 Restoration time for services in the availability categories "NR" and "HR" The following times are specified during administrative hours for restoration of an undisturbed operating status for services in the availability categories "NR" and "HR": Incident priority 1 2 3 4 Restoration time ≤ 8 hours ≤ 16 hours ≤ 9 work days* ≤ 21 work days*
Restoration Time the time interval from when the Customer notifies the TOMIA GSOC about a problem, until a workaround is established.
