Unplanned Downtime definition

Unplanned Downtime means any time (i) the Service is not available because of an event or circumstance other than Planned Downtime and (ii) the amount of time required by Conga to resolve or provide a work-around for the failure of any documented feature required to complete and primary function of the system in accordance with the Product Specifications ABOVE AND BEYOND THE # OF MINUTES REQUIRED FOR RESOLUTION IN SECTION 4.

Unplanned Downtime means an instance other than the planned down time in which ordered services are not available to TENDERER.

Unplanned Downtime means any temporary loss of function of the Facilities that is not a Planned Downtime and is not the result of a breach by the Company or its subcontractors of any of its obligations under this Agreement.

Examples of Unplanned Downtime in a sentence

• Upon Customer's request, LCM Digital will provide a report for that month, or longer period if required, of Unplanned Downtime measurements and System Availability calculations.

• Availability is calculated as follows: System Availability (%) = (Total Monthly Time - Unplanned Downtime) / Total Monthly Time.

• The start of an Unplanned Downtime shall be the date LCM Digital receives the detailed notification from Customer or the date LCM Digital first becomes aware of the Unplanned Downtime.

• If LCM Digital fails to meet the Service Level for the LCM Digital Platform, Customer shall be entitled to the service credits set forth below ("Service Credits"), provided that the Service Credits for Unplanned Downtime shall not exceed 20% of the charges paid by Customer to LCM Digital for the LCM Digital Platform and Standard Services provided in the applicable Service Month.shall be made on a monthly basis for each calendar month during the term of the Standard Services.

• In the event of Unplanned Downtime, Customer shall notify LCM Digital immediately.

More Definitions of Unplanned Downtime

Unplanned Downtime means all of the following:

Unplanned Downtime means an instance other than the planned down time in which

Unplanned Downtime means the total time to restore all Severity Level 1 Incidents during the Measurement Period, plus any unplanned maintenance time (subject to the Exclusions in Clause 1.5.4).

Unplanned Downtime means any time the Service is not available because of an event or circumstance other than Planned Downtime.

Unplanned Downtime is the total time (in minutes) of non-availability in a calendar month without the Planned Downtime and without downtime as a result of circumstances outside the control of Hotel Beacons GmbH. These circumstances include, in particular: (i) breaches of provisions of the Contract by the Contracting Party, (ii) non-compliance with provisions of this SLA by the Contracting Party, (iii) incompatibility of equipment or software of the Contracting Party with the agreed requirements regarding the use of Services, including the requirements presented in the access logs, (iv) inadequate or insufficient performance of the systems or equipment of the Contracting Party, (v) use of Services by the Contracting Party that considerably exceeds the agreed volume, or (vi) force majeure (as defined in the SaaS Contract). • Measuring point § conichi Service - Handover point for conichi Merchant Center • Measurement time § Calendar month during the term of the SaaS Contract Classification Criterion Level 1 (urgent) Software, App or other service is not available at all. Level 2 (medium) Software, App or other service is available, however, use is restricted. Xxxxx 0 (xxx) Software, App or other service is available; however, use is limited to a certain extent.

Unplanned Downtime means any time during which a problem with the Oracle Cloud Services prevents Your connectivity. Unplanned Downtime does not include any time during which the Oracle Cloud Services or any Oracle Cloud Services component are not available due to: (i) scheduled maintenance, (ii) circumstances outside of Oracle’s control and other force majeure events (e.g., outages initiated at Your request, outages caused by non-Oracle electrical, network, telecommunication, or other connectivity equipment, security attacks, natural disasters, or political events), (iii) any actions or inactions of You, Your Users or any third party (other than any Oracle agents and contractors who Oracle has engaged to perform the applicable Oracle Cloud Services) or

Unplanned Downtime means an instance other than the planned down time in which ordered services are not available to the Kohima wifi city.