Service Response. TIBCO will make available to Client a telephone number (the "Support Center HOTLINE") for Client to call requesting service of the Covered Software. The Support Center HOTLINE operates during business hours, 9:00 a.m. to 5:00 p.m., Monday through Friday, excluding legal holidays. Extended coverage is available for an additional fee. The HOTLINE can also be used to notify TIBCO of problems associated with the Covered Software and related documentation.
Service Response. Exabytes guarantees to response to the customer’s requests or issues on our services/products, and subject to the average response time of not more than four (4) hours. Part III: Exceptions Customer shall not receive any credits in connection with any failure or deficiency of the service level caused by or associated with: 1. Circumstances beyond our reasonable control, including, without limitation, acts of God, acts of any governmental body, war, insurrection, terrorism, sabotage, armed conflict, embargo, fire, flood, strike or other labour disturbance, interruption of or delay in transportation, unavailability of or interruption or delay in telecommunications or third party services, virus attacks or hackers, failure of third party software (including, without limitation, ecommerce software, payment gateways, chat, statistics or free scripts) or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of this SLA; 2. Failure of access circuits to our network, unless such failure is caused solely by Exabytes; 3. Scheduled maintenance and emergency maintenance and upgrades; 4. DNS issues outside the direct control of Exabytes; 5. Issues with FTP, POP, IMAP, or SMTP customer access; 6. False SLA breaches reported as a result of outages or errors of any Exabytes measurement system;
Service Response a) Once a service case has been created, Aqura will provide you with a case reference ID. Please use this ID for future correspondence and inquiries to speed up the process.
Service Response. BRAZOS TECHNOLOGY will make available to Licensee a telephone number (the "Support Center HOTLINE") for Licensee to call requesting service of the Covered Software. The Support Center HOTLINE operates 24 x 7 x 365. The HOTLINE can also be used to notify BRAZOS TECHNOLOGY of problems associated with the Covered Software and related documentation.
Service Response. 1. The vendor provides Twenty-Four hour contact at 000-000-0000. If we are unavailable for contact, please leave a message.
Service Response. The ITS Technician will assess the problem, assign a Work Order to the appropriate technician/group, obtain confirmation of Work Order receipt, and respond back to the Customer with problem status. If there is a cost for the service or change request to the customer, the ITS Technician will provide an estimate of costs and seek customer approval prior to expenditures and work. Based upon the severity of the problem and the length of time to be resolved, the ITS Technician will regularly update the Customer as to problem status via a phone call or email. ITS will do its utmost to work with the customer to solve the issue in a timely manner. Customers will be notified in as far advance as possible regarding all planned changes and updates. Customer acknowledgement should be obtained prior to any significant change to their working environment. Problem Escalation Unresolved issues and problems may be escalated to the ITS Manager, Administrator or CIO as appropriate: • The Customer may escalate the problem or issue if the severity significantly worsens, if the expected resolution time is not being met or if additional resources are needed to resolve the problem or issue. • Information Technology will automatically escalate the problem if additional resources are needed, if the problem is more complicated than originally thought or if the IT Technician anticipates that the customer’s expectations are not being met. In this event, ITS will immediately update the customer regarding escalation plan. • For customer escalation of problems or requests, contact: Manager - Customer Support Office: 000-000-0000 Cell: 000-000-0000 Xxxx.xxxxxxx@xxxxxxxxxxxxxx.xxx
Service Response. (a) When providing the report contemplated by clause 14.1(e), the Customer must designate the Priority of the issue, in its reasonable opinion.
Service Response. Pitney Xxxxx will respond by phone to requests for service within (2) business hours or less from receipt of a Service request when such request occurs during Pitney Xxxxx normal business hours. Pitney Xxxxx business hours are 8:00 A.M. through 5:00 P.M., Monday through Friday, excluding Pitney Xxxxx observed holidays. Pitney Xxxxx will respond to requests for on-site Services as defined below: The following on-site response time targets are based upon the nearest Field Engineers base point.
Service Response. Workday’s Service Response commitment is: (i) not less than 50% of (online) transactions in one (1) second or less and (ii) not more than 10% in two and a half (2.5) seconds or more. Service Response is the processing time of the Workday Production Tenants in the Workday production data center to complete transactions submitted from a web browser. This Service Response commitment excludes requests submitted via Workday Web Services. The time required to complete the request will be measured from the point in time when the request has been fully received by the encryption endpoint in the Workday Production data center, until such time as the response begins to be returned for transmission to Customer. Customer may request a Service Response report not more than once per month via the Customer Center. Customers may impact their own Service Response time by launching custom reports and integrations in excess of the limits set forth in Workday Community. Workday may enforce reasonable and documented system limits to serve as guardrails for the Service where these reports and integrations negatively impact Service Response.
Service Response. If assistance is required, Customer will call toll free number (000) 000-0000 to speak with a Philips representative, who will advise Customer on the most appropriate method(s) to resolve the problem. This advice may take the form of instruction to Customer, or if deemed appropriate, a Philips Service Engineer(s) (“Service Engineer(s)”) will be dispatched to Customer’s location. Every reasonable effort will be made to respond to a request within twenty-four (24) hours of Customer’s call.
