Service Availability definition
Service Availability. The total number of minutes in a calendar quarter that the Tyler Software is capable of receiving, processing, and responding to requests, excluding maintenance windows, Client Error Incidents and Force Majeure.
Service Availability means the time for which a Node4 service is usable, expressed as a percentage of the total time in a given Monthly Review Period. The Node4 service shall be deemed available for the purposes of calculating Service Availability if it is not usable due to an event outside our reasonable control, a Customer Responsible Incident, a Third Party Attributable Incident or is due to a Planned Outage.
Service Availability means the time for which a Node4 service is usable, expressed as a percentage of the total time in a given Service Measurement Period. The Node4 service shall be deemed available for the purposes of calculating Service Availability, even if it is not usable, due to:
Examples of Service Availability in a sentence
Intermedia will calculate the Service Availability Credit based on the type of particular Service for which Service Availability was below the prescribed level, the fees for the particular Service, and the percentage of overall individual Exchange mailboxes or other units adversely affected.
The total credits that You may be issued with respect to any calendar month, including the aggregate of Service Availability Credits and Recovery Credits, will not exceed one hundred and fifty percent (150%) of the monthly fees charged to the Account during the month for which all such credits are issued.
The servers may stop accepting, processing, or delivering Data, including e- mail messages, when such set allotment or the purchased limit is reached thus causing a loss of Service Availability or Data loss.
Intermedia will not be responsible for such loss of Service Availability or Data losses, and such loss of Service Availability will be excluded from calculations for Service Availability.
Service Availability 99.9% 99.9% XXXXXXXX uses a third party to measure whether the SaaS Service is Available.
More Definitions of Service Availability
Service Availability means Network Availability and Cloud Voice Availability. Company will use commercially reasonable efforts to provide 99.999% Network Availability and 99.999% Cloud Voice Availability on a calendar-month basis. “Network Availability” means the monthly uptime percentage, excluding scheduled maintenance that Company guarantees during any monthly billing cycle. “Cloud Voice Availability” means the functioning of all Cloud Voice Services including telephony and audio conferencing services that have a direct impact on new call attempts and call completions that Company guarantees during any monthly billing cycle. Secondary capabilities, such as voicemail availability, are not included in Cloud Voice Availability.
Service Availability means the amount of time the Service is available calculated in accordance with this Schedule.
Service Availability. The total number of minutes in a calendar month that the Tyler Software is capable of receiving, processing, and responding to requests, excluding Planned Downtime, Client Error Incidents, denial of service attacks and Force Majeure. Service Availability only applies to Tyler Software being used in the live production environment. Standard Maintenance: Routine maintenance to the Tyler Software and infrastructure. Standard Maintenance is limited to five (5) hours per week.
Service Availability is defined as the ability of a User under your Account to (a) access and retrieve files from such User’s SHARE account through at least one of the following interfaces:
Service Availability means the number of hours where a Facility in aggregate can meet no less than the relevant Minimum Delivery Rate;
Service Availability is defined as the ability of a User under Your Account to (a) access and retrieve information from such User’s Exchange mailbox using the Services, and (b) send and receive messages via the User’s Exchange mailbox using the Services, each on a per Exchange mailbox basis, provided that Your Account is active and enabled. Loss of Service Availability caused by (i) issues beyond Intermedia’s reasonable control, including, without limitation, denial of service or similar attacks, mail bombs, DNS resolution, domain name expiration, hardware failure, Internet availability, SYN attacks, and other events or any other Force Majeure Event, or (ii) other issues addressed in this SLA, will be excluded from Service Availability calculations.
Service Availability. SLA shall take precedence over “Service Packet Delivery” SLA. Credits from missing both SLA goals during the same outage event will not be issued. Packet Delivery SLA does not apply if Service is degraded due to Customer activity. Measurement of packet delivery shall be taken based on circuit with no other data being passed on circuit. Packet delivery must be verified by LightEdge at time of event to qualify for Service Packet Delivery SLA credit. Event shall be considered to begin when Customer contacts LightEdge Technical Support and Service issue is verified by LightEdge Technical Support. Event shall be considered to end when LightEdge Technical Support deems the root cause of the issue to be remedied ends or when LightEdge deems repair to be necessary. If LightEdge deems repair to be necessary to resolve Service Outage then Service Packet Delivery SLA shall cease to apply for duration of Service Outage. Sporadic occurrences of the issue due to the same root cause shall not be considered separate events when attempting to qualify for SLA credit. SLA Remedy 100% 90-99% packet delivery qualifies Customer for a credit of 1% of MRC per event 50-89% packet delivery qualifies Customer for a credit of 3% of MRC per event 1-49% packet delivery qualifies Customer for a credit of 5% of MRC per event