MAINTENANCE AND UPGRADES. 8.1. At any time without notice, ConnectWise may update, improve, modify or add new functionality to SaaS during the Subscription Term for optimization of SaaS as necessary in order to maintain performance and/or fix any issues during the Subscription Term.
MAINTENANCE AND UPGRADES. 8.1 CA may make changes or updates to the SaaS and/or SaaS infrastructure (such as compute infrastructure, storage technology, security, technical configurations, hosting facilities within Data Center Region, etc.) that do not materially degrade the deployment and consumption of the SaaS Offering during the Subscription Term including to reflect changes in technology, industry practices, and/or patterns of system use.
MAINTENANCE AND UPGRADES. At its option, NxStage may conduct routine maintenance on the System(s) and any other equipment shipped to Customer under this Agreement. Customer shall provide NxStage with reasonable access to these devices during Customer’s normal business hours, Monday through Friday (not including holidays), to conduct such maintenance, at NxStage’s request upon reasonable prior notice. As part of an ongoing maintenance program, NxStage may elect to install reasonable Product upgrades, at no cost to Customer. NxStage does not, however, guarantee that any upgrades will be installed on Products shipped to Customer under this Agreement.
MAINTENANCE AND UPGRADES. System/product maintenance and upgrades, if applicable, are included in the ongoing support and warranty as contracted. These ensure continued attention to product performance and general maintenance. Scheduled product upgrades include enhancements and minor and major product changes. Customers are notified in advance of scheduled maintenance. It is the CLIENT’s responsibility to accept all offered updates and upgrades to the system. If the CLIENT does not accept these, CLIENT should be advised that IMAGETREND, at its discretion, may offer limited support for previous versions. All code releases also maintain the integrity of any CLIENT specific configurations (i.e. templates, addresses, staff information, active protocols, etc.) that have been implemented either by IMAGETREND’s implementation staff or the CLIENT’s administrative staff. Escalation Our support staff is committed to resolving your issues as fast as possible. If they cannot resolve your issue, they will identify the course of action that they will be taking and indicate when an answer will be available. They in turn will seek assistance from the designated developer. The next level of escalation goes to the Project Manager, who also addresses all operational issues on an ongoing basis and reviews the issue log regularly to assess product performance and service levels. Senior Management will handle issues requiring further discussion and resolution. Any issues to be determined to be of a critical nature are immediately escalated accordingly. EXHIBIT C – HIPAA BUSINESS ASSOCIATE AGREEMENT BUSINESS ASSOCIATE AGREEMENT This Business Associate Agreement (“Agreement”) dated February 27, 2018 (the “Effective Date”), is entered into by and between the City of Fort Xxxxxxx, Colorado, a municipal corporation, as agent, on behalf of Poudre Fire Authority (the “Covered Entity”) and ImageTrend, Inc. a Minnesota corporation (the “Business Associate”).
MAINTENANCE AND UPGRADES. 9.1 The Service Provider reserves the right to temporarily suspend Services for the purposes of maintaining or upgrading hardware and/or software in whole or in part on the IP Telephony Network. The Service Provider shall notify the Customer no less than twenty (20) days prior to any such planned suspension of Services provided that the Service Provider knows of such maintenance or upgrade requirements that far in advance. In all instances where 20 days notice can not be provided, the Service Provider will provide notice within two (2) business days of receiving notice of any anticipated suspension of Service.
MAINTENANCE AND UPGRADES. 3.4.1. The Supplier shall keep the Services updated and upgraded so that the Services regularly are improved and enhanced.
MAINTENANCE AND UPGRADES. The purchase of a license for the Program includes the provision of Maintenance Services for a period of twelve months from the effective date of the Order Form expire automatically, unless prior to such expiry date You may obtain Maintenance Services by entering into a separate Maintenance Agreement with Aquanty. The purchase of a license for the Program does not include the provision of any other support services from Us. Support services may be obtained and provided by Aquanty pursuant to the terms of a separate agreement to be entered into between You and Us.
MAINTENANCE AND UPGRADES. System/product maintenance and upgrades, if applicable, are included in the ongoing support and warranty as contracted. These ensure continued attention to product performance and general maintenance. Scheduled product upgrades include enhancements and minor and major product changes. Customers are notified in advance of scheduled maintenance. It is the County’s responsibility to accept all offered updates and upgrades to the system. If the County does not accept these, County should be advised that Contractor, at its discretion, may offer limited support for previous versions. All code releases also maintain the integrity of any client specific configurations (i.e. templates, addresses, staff information, active protocols, etc.) that have been implemented either by Contractor’s implementation staff or the County’s administrative staff. Escalation Contractor’s support staff is committed to resolving County’s issues as fast as possible. If Contractor cannot resolve County’s issue, Contractor will identify the course of action that Contractor will be taking and indicate when an answer will be available. Contractor in turn will seek assistance from the designated developer. The next level of escalation goes to the Project Manager, who also addresses all operational issues on an ongoing basis and reviews the issue log regularly to assess product performance and service levels. Senior Management will handle issues requiring further discussion and resolution. Any issues to be determined to be of a critical nature are immediately escalated accordingly. ATTACHMENT B COMPENSATION/PAYMENT SCHEDULE
MAINTENANCE AND UPGRADES. It is not possible for us to anticipate all the ways a user might apply StairBiz or the various combinations of options and features that might be used. In the user’s best interest (on average) we have taken the approach that, rather than set “hard” limits to the use of STAIRBIZ in every situation, in many cases the user may keep pushing the possibilities until such time as the program fails to respond in the way anticipated. You agree that such failure does not necessarily represent cause for maintenance. You agree to check all output prior to quotation and manufacture and to satisfy yourself that such output is accurate and appropriate. Upgrades consist of periodically released new or enhanced features and bug fixes. Upgrades as they become available are free of charge for the first twelve months. Thereafter you have the option to participate in the Continuous Upgrade Program, the fee for which shall be 7% of total license fees (prior to any discounts being applied), per annum, indexed for inflation, payable from twelve months after installation of your first StairBiz license. If you apply for participation in the Continuous Upgrade Program after a period of non- participation (excluding the initial twelve months free period), the fees for the period of such non- participation shall be made good prior to you joining or re-joining the program.
MAINTENANCE AND UPGRADES. Vocus shall be solely responsible for all updates and maintenance of all versions of the Application and for any mutually agreed upon enhancements with respect to the Application. Vocus shall provide PRN with at least two (2) days’ notice of all regularly scheduled maintenance that will require the Service to be inoperative for any period of more than eight consecutive hours. If the Service becomes inoperative due to the inability of the Application to function properly for a total aggregate of forty-eight (48) hours in any seven (7) day period except for force majeure, then PRN shall have the right to terminate this Agreement immediately upon written notice to Vocus to such effect. Vocus shall at all times make available for use in the Service the most current and up-to-date version of the Application and all upgrades thereto.
