Service Reliability and Performance Sample Clauses

Service Reliability and Performance. Rogers Dedicated Internet provide the Customer with reliable, high performance Internet connectivity. The Services are: • built on Rogers’ Tier I, high availability IP network, with over 100 major POPs nationwide, or on the IP network of one of Rogers’ Tier I carrier peers; • supported on the Rogers’ network by responsive and knowledgeable network professionals, with a Business Customer Care support centre available 7x24, 365 days a year; and • backed by industry-leading service availability and MTTR (mean time to repair) Service Level Agreements (SLAs). The network architecture overview of Rogers Dedicated Internet is set out in Diagram 1, below.
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Service Reliability and Performance. The Student Information Systems service has an expected uptime percentage of 100% during all times except those noted above under the Service Availability section. The service will handle up to 3000 concurrent users. Service Continuity Washington University IT will be responsible for providing a highly available environment to host the Student Information Systems Service that will fail over to a secondary data center in the case of loss of service from the primary data center and will be fully functional with some exceptions noted below within 10 minutes. This loss of service could be caused by many different events such as power outage, fire, flood, tornado, and etc. In the case of an unplanned outage to the service, Washington University IT will maintain customer contacts initially within the first 30 minutes of the outage, and hourly updates after that. The following Student Information Services are currently not considered highly available and further planning and project work will need to be completed in order to obtain a 100% highly available environment if deemed a priority: • Batch Processing – This is currently at a level in which up to a day may be needed in order to recover, and therefore, overnight processing may be delayed or skipped for one evening. This would affect the ability to run certain processes that execute periodically during the day as well. These impacted processes are noted below: o Daily data extractions (Student Accounting Transaction Files) o Managed Reporting Environment Washington University is not responsible for providing work space for customers in a case where an event has affected the customer’s ability to access the Student Information Systems Service.
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Service Reliability and Performance. Xxxxxx Business Fibre Internet Services provide you with reliable, high performance Internet connectivity. The Services are:
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Service Reliability and Performance. The Research Administration Systems service has an expected uptime percentage of 100% during all times except those noted above under the Service Availability section. The service will handle up to 3000 concurrent users. Service Continuity Washington University IT will be responsible for providing a highly available environment to host the Research Administration Systems Service that will fail over to a secondary data center in the case of loss of service from the primary data center and will be fully functional with some exceptions noted below within 10 minutes. This loss of service could be caused by many different events such as power outage, fire, flood, tornado, and etc. In the case of an unplanned outage to the service, Washington University IT will maintain customer contacts initially within the first 30 minutes of the outage, and hourly updates after that. The following Research Administration Services are currently not considered highly available and further planning and project work will need to be completed in order to obtain a 100% highly available environment if deemed a priority: • Batch Processing – This is currently at a level in which up to a day may be needed in order to recover, and therefore, overnight processing may be delayed or skipped for one evening. This would affect the ability to run certain processes that execute periodically during the day as well. These impacted processes are noted below: o CITI Training completion load o Proposal Data loads to Focus o NID to Wustl Key mappings • Effort Reporting (ePARS) – This Feature is not currently setup to be highly available and would require a full day to recover from loss of service at our primary data center. Washington University is not responsible for providing work space for customers in a case where an event has affected the customer’s ability to access the Research Administration Systems Service. Change Management and Service Reviews‌ WashU IT has established a change management and service review process to ensure changes and enhancements of services and systems are done in a controlled manner to prevent unintended consequences and to confirm that changes and updates are implemented according to an approved framework. Change Management The complete change management process is documented in the WashU IT Change Management Charter, but the following highlights from this charter are worth noting. Changes and updates to systems and services fall into one of three general categories...
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Service Reliability and Performance. Rogers Internet Services provide you with reliable, high performance Internet connectivity. The Services are:
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Service Reliability and Performance. The Alumni and Development Information Systems service has an expected uptime percentage of 100% during all times noted above under the Service Availability section. Service Continuity Washington University IT will be responsible for providing a highly available environment to host the Alumni and Development Information Systems Service that will fail over to a secondary data center in the case of loss of service from the primary data center and will be fully functional with some exceptions noted below within 10 minutes. This loss of service could be caused by many different events such as power outage, fire, flood, tornado, and etc. In the case of an unplanned outage to the service, Washington University IT will maintain customer contacts initially within the first 30 minutes of the outage, and hourly updates after that. The following Alumni and Development Information Systems Services are currently not considered highly available and further planning and project work will need to be completed in order to obtain a 100% highly available environment if deemed a priority: • Batch Processing – This is currently at a level in which up to a day may be needed in order to recover, and therefore, overnight processing may be delayed for one evening. This would affect the ability to run certain processes that execute periodically during the day as well.
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Related to Service Reliability and Performance

  • COMPLIANCE AND PERFORMANCE EVALUATION Two (2) Mandatory Compliance and Performance Evaluation Meetings shall be conducted during each Term of this Agreement. Additional meetings may be scheduled at the discretion of Department to ensure Concessionaire’s effectiveness and compliance. The meetings shall review all aspects of the Concession Operation, ensuring that quality public services are being provided on a continuing basis in accordance with the Bid Specifications and this Agreement, that operational problems/concerns are addressed on a timely basis, and that all terms and conditions are clearly understood. The meetings shall be held on site with Department-designated State Park Service staff representative(s), the on-site concession manager, and a management/supervisory representative of Concessionaire’s firm. A report form shall be utilized to document the meeting, and to identify any deficiencies and the corrective action required. A copy of the completed report form shall be provided to the on- site concession manager or the management/supervisory representative of Concessionaire’s firm and shall be attached to and made a part of this Agreement. The Mandatory Compliance and Performance Evaluation Meetings shall be held as follows: • Meeting #1 - Prior to commencement of the Period of Operation or Memorial Day, whichever comes first. • Meeting #2 - Within ten (10) calendar days after the last approved day of the Period of Operation.

  • DELIVERY AND PERFORMANCE All work performed under contracts or task orders will be at the highest quality applicable and delivered according to Statement of Objectives (SOO), Statement of Works (SOW), or Performance Work Statements (PWS). The Contractor must deliver and perform according to the requirements of the contract or task order, and may be denied further work for substandard performance. The Government may include deliveries or performance requirements, such as (1) optional clauses, (2) agency clauses, or (3) specific clauses, in a contract or task order.

  • Continued Performance The Contractor and Contractor Parties shall continue to Perform their obligations under the Contract while any dispute concerning the Contract is being resolved.

  • Excused Performance 6.1 Notwithstanding the occurrence of a Force Majeure Event, in which case Clause 17 will govern, BT will not be liable for any failure or delay to perform any of its obligations under this Agreement (including any of its obligations to meet any Service Levels) to the extent that BT’s failure or delay in performing arises as a result of:

  • Security for Performance In the event that Exhibit A Section 4 indicates the need for Consultant to provide additional security for performance of its duties under this Agreement, Consultant shall provide such additional security prior to commencement of its Required Services in the form and on the terms prescribed on Exhibit A, or as otherwise prescribed by the City Attorney.

  • Assignment and Performance Neither this Agreement nor any right or interest herein shall be assigned, transferred, or encumbered without the written consent of the other party. In addition, Contractor shall not subcontract any portion of the Work required by this Agreement, except as provided in the Schedule of Subcontractor Participation. City may terminate this Agreement, effective immediately, if there is any assignment, or attempted assignment, transfer, or encumbrance, by Contractor of this Agreement or any right or interest herein without City’s prior written consent. Contractor represents that each person who will render services pursuant to this Agreement is duly qualified to perform such services by all appropriate governmental authorities, where required, and that each such person is reasonably experienced and skilled in the area(s) for which he or she will render his or her services. Contractor shall perform Contractor’s duties, obligations, and services under this Agreement in a skillful and respectable manner. The quality of Contractor’s performance and all interim and final product(s) provided to or on behalf of City shall be comparable to the best local and national standards. In the event Contractor engages any subcontractor in the performance of this Agreement, Contractor shall ensure that all of Contractor’s subcontractors perform in accordance with the terms and conditions of this Agreement. Contractor shall be fully responsible for all of Contractor’s subcontractors’ performance, and liable for any of Contractor’s subcontractors’ non-performance and all of Contractor’s subcontractors’ acts and omissions. Contractor shall defend at Contractor’s expense, counsel being subject to City’s approval or disapproval, and indemnify and hold City and City’s officers, employees, and agents harmless from and against any claim, lawsuit, third party action, fine, penalty, settlement, or judgment, including any award of attorney fees and any award of costs, by or in favor of any of Contractor’s subcontractors for payment for work performed for City by any of such subcontractors, and from and against any claim, lawsuit, third party action, fine, penalty, settlement, or judgment, including any award of attorney fees and any award of costs, occasioned by or arising out of any act or omission by any of Contractor’s subcontractors or by any of Contractor’s subcontractors’ officers, agents, or employees. Contractor’s use of subcontractors in connection with this Agreement shall be subject to City’s prior written approval, which approval City may revoke at any time.

  • Bid and Performance Security The Contractor hereby and herewith deposits with and delivers to the Minister, as security of the due fulfilment of the Contract, one of the following, which shall remain in effect for a minimum of 30 days after tender closing:

  • Payment and Performance Bond Prior to the execution of this Contract, City may require Contractor to post a payment and performance bond (Bond). The Bond shall guarantee Contractor’s faithful performance of this Contract and assure payment to contractors, subcontractors, and to persons furnishing goods and/or services under this Contract.

  • CONTRACTOR PERFORMANCE Agencies shall report any vendor failure to perform according to the requirements of this contract on Complaint to Vendor, form PUR 7017. Should the vendor fail to correct the problem within a prescribed period of time, then form PUR 7029, Request for Assistance, is to be filed with this office.

  • Payment and Performance Bonds The Contractor shall comply with the following minimum bonding requirements:

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