Service Level Objectives. RightNow adheres to the following service objectives:
Service Level Objectives. If RESELLER offers to provide its Customers with support and maintenance that exceeds FAST’s service level objectives as set out in Schedule B hereto FAST will not be obligated to support such service levels unless FAST has agreed to do so in writing. FAST will keep RESELLER informed as to FAST’s schedule for new versions and releases of the Products.
Service Level Objectives. The following Service Level Objectives (“SLO”) set out Rogers’ objectives with regards to the Services. Rogers may update these Service Level Objectives from time to time without prior notice to you.
Service Level Objectives. If the total minutes or hours of Product Outages in any month exceed the number of minutes or hours set forth in the table below, Licensee shall be entitled to a Product Credit equal to the percentage of the Product MRC set forth in the following table: Product Availability Objective Measurement Timeframe Product Credit Cumulative Duration of Product Outage(s) % of MRC Level A 1 99.9% One Month 0 to 43.2 min. 0% >43.2 min. to 10 hrs. 5% >10 hrs. to 16 hrs. 10% >16 hrs. to 24 hrs. 20% >24 hrs. to 36hrs. 40% > 36 hrs. 50% Level AA 2 99.99% One Month 0 to 4.32 mins. 0% >4.32 min. to 30 min. 5% >30 min, to 1 hr. 10% >1hrs. to 8 hrs. 20% >8 hrs. to 16 hrs. 30% >16 hrs. to 24 hrs. 40% >24 hrs. 50% Level AAA 3 99.999% One Month 0 to 43 secs. 0% > 43secs. to 4 min. 5% >4 min. to 10 min. 10% >10 min. to 2 hrs. 20% >2 hrs to 8 hrs. 40% >8 hrs 50%
Service Level Objectives. If the total minutes or hours of Product Outages in any month exceed the number of minutes or hours set forth in the table below, Licensee shall be entitled to a Product Credit equal to the percentage of the Product MRC set forth in the following table: Product Availability Objective Product Credit Cumulative Duration of Product Outage(s) % of MRC 99.99% 0 to 4 mins. 0% >4 mins. to 4 hrs. 5% >4 hrs. to 8 hrs. 10% >8 hrs. to 12 hrs. 20% >12 hrs. to 16 hrs. 30% >16 hrs. to 24 hrs. 40% >24 hrs. 50%
Service Level Objectives. We will have four service level objectives for both Prodigy Internet and Prodigy Classic:
Service Level Objectives. Presence understands the explicit trust Customer has extended to Presence to provide the App. Presence has built a fault-tolerant application from the physical layer through the application logic to extend 99.5% percent uptime for the App and certain interfaces (the “Service Level Objective”). Presence will use commercially reasonable efforts to meet the Service Level Objective. For each month during the Term that Presence fails materially to meet or maintain the Service Level Objective, if any, the Term of License may be be extended by one (1) week if: (i) Customer submits a written request for the extension to Presence within thirty (30) days from the end of the Term of License; and (ii) upon review of applicable logs, which Presence may share with Customer in confidence, Presence in its commercially reasonable discretion agrees that the Service Level Objective was not materially met or maintained for the applicable month. The calculation of downtime shall not include any periods in which access to the App has been suspended based on scheduled maintenance events about which Customer has been notified in writing at least twenty-four (24) hours in advance. The Service Level Objective applies solely to server availability to process the App and application requests within the control of Presence, and does not apply to any aspect of connectivity outside the control of Presence, any actions or omissions of third parties, other causes beyond Presence’s control, or any force majeure events. The Term of License extension described in this Section 7 shall be Customer’s sole and exclusive remedy for any failure by Presence to meet the Service Level Objective.
Service Level Objectives. SWI and Customer acknowledge the potentially idiosyncratic nature of any Error in the Covered Software. While the response times and target resolution times set forth in Annex 1 to this Exhibit constitute targeted goals of the Maintenance and Support Services, it is understood that SWI shall use all reasonable commercial efforts to attempt to resolve any problems within the target times specified in Annex 1 but that failure to meet these targeted times shall not constitute a failure to perform a material provision of this Exhibit.
Service Level Objectives. Although Outage Credits are provided as set forth above, Lackawanna County’s objective is to provide Tier-2 Service that meets the following SLO. Lackawanna County shall have no liability for its failure to achieve this objective.
Service Level Objectives. After Licensee has identified an alleged Bug and the associated Priority Level, Sqrrl will:
