Mean Time to Repair is the average time required to restore the Licensee Fibers to an operational condition as defined herein. The Mean Time to Repair objective is eight (8) hours from Company’s receipt of notice of such failure.
Mean Time to Repair refers to the duration indicated as Mean Time to Repair in Table 1 associated with the problem reported by Customer.
Mean Time to Repair. PANGAEA’s goal is to deliver a Mean Time to Repair of four hours from the first report of trouble. Mean Time to Repair is measured based on the total time it takes to restore service interruptions. Customer will be entitled to a service credit equal to 10% of the total monthly recurring cost paid by Customer during the calendar month in which the Mean Time to Repair goal is not met. Only one service credit will be issued per month and the calculation will average all service outages for the month. Support/Maintenance/Repair: Scheduled Maintenance When possible, PANGAEA or designee will provide five (5) business days’ notice of any scheduled network maintenance activities. PANGAEA or designee will perform maintenance activities between 5 PM and 7 AM unless otherwise required. Emergency Maintenance Personnel will begin repair work for emergency unscheduled maintenance within two hours of becoming aware of an event. Support/Monitoring PANGAEA or partner designee will monitor the PANGAEA network 24/7/365. Customer may request PANGAEA support for Customer equipment changes or modifications. All support requests for Customer equipment must be submitted in writing to the Operations Director five (5) business days in advance and PANGAEA will work with Customer to schedule the requested support, subject to the availability of PANGAEA support personnel.
Examples of Mean Time to Repair in a sentence
ALC-TECH , shall solve such problem, prior to the expiry of the Mean Time to Repair which commences from the time at the expiry of the Mean Time to Respond PROVIDED it is not prevented and the problem is material.
More Definitions of Mean Time to Repair
Mean Time to Repair or “MTTR” for any Service shall have the meaning set forth in the Product Supplement for such Service.
Mean Time to Repair shall have the meaning set forth in PARAGRAPH IV.I.C.1 of ATTACHMENT PG.
Mean Time to Repair or “MTTR” means the average, measured across all FBL customers, of the time required to repair a Service and restore its availability, stated in terms of equipment and cable outages. MTTR is measured from the time that the Service Outage is reported by Customer to FBL until the Service is available.
Mean Time to Repair means the sum of the “Receipt to Restore Durations” of “Total Trouble Reports” divided by the number of Total Trouble Reports. “Total Trouble Reports” means all closed Customer trouble reports. “Receipt to Restore Duration” means the number of minutes (converted to hours) from the date and time each such trouble report is received by the Qualified Companies to the date and time each such trouble report is closed.
Mean Time to Repair. PANGAEA’s goal is to deliver a Mean Time to Repair of four hours from the first report of trouble. Mean Time to Repair is measured based on the total time it takes to restore service interruptions. Customer will be entitled to a service credit equal to 10% of the total monthly recurring cost paid by Customer during the calendar month in which the Mean Time to Repair goal is not met. This calculation will average all service outages for the month. Maintenance: PANGAEA or designee will provide seven (7) days notice of any scheduled network maintenance activities. Eight (8) hours notice will be provided for items that require network maintenance and cannot wait until the normal maintenance window. PANGAEA or designee will perform maintenance activities between 9 PM and 6 AM unless otherwise required. Support/Monitoring: PANGAEA or partner designee will be available 24/7 for monitoring, support and repair. PANGAEA’s Operations Director will be the point of contact for all service related issues. An escalation list is provided in this document. All PANGAEA network equipment is monitored 24/7 so that the Operations Director will be notified immediately of any outages or other problems. Restoration: Personnel will be on site for emergency unscheduled maintenance within four hours of becoming aware of an event.
Mean Time to Repair or “MTTR” is defined as the average time to restore Linear GDL Service during an Outage Priority 1 event. MTTR only applies to Outages. MTTR is measured as a monthly average of the time taken to repair alla Trouble Tickets on a specific Linear GDL circuit. The length of each Outage on a specific circuit is totaled at the end of each billing month and divided by the corresponding number of Outages for that circuit for which a Trouble Ticket was opened during that billing month. MTTR is calculated as follows: Cumulative length of Network Outage(s) per circuit Total Number of Trouble Tickets per billing month per circuit
Mean Time to Repair or “MTTRepair” shall mean the total repair time in minutes divided by the total number of incidents of a single Priority Level.