Key Staff Qualifications. Offeror must provide a description of the qualifications and work experience for the proposed Contract Administrator and other key staff assigned to perform the work as outlined in this RFP listing their relevant experience and certifications.
Key Staff Qualifications. Offeror must provide a description of the qualifications and work experience for the proposed Contract Administrator and other key staff assigned to perform the work as outlined in this RFP listing their relevant experience and certifications. Include related certifications received by the organization, as well as related certifications the organization requires interpreting staff to maintain (language translation and ASL). Operational Information Offeror must provide a written response to each of the following: Describe the method and/or protocol used to identify an LEP client’s language, the process for connecting that individual with an appropriate interpreter, and the process to address situations when an interpreter for the requested language is not immediately available. Describe how your company will meet the requirement for interpreters to respond to calls (on average) at a rate of 95% or greater within 30 seconds of the client’s language being identified. What are your company’s requirements and safeguards to ensure confidentiality and compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA)? Describe how these requirement/safeguards are managed and reinforced. Provide a copy of the informational and instructional materials that will be provided to customers and the public explaining the process used to access telephone interpreter services with your company. Offerors must provide informational/instructional material for both the end users as well as for the public to indicate that interpretation services are available at no cost to the public. Interpreter and Translator Quality Assurance Offeror must provide a written response to each of the following:
Key Staff Qualifications. Offeror must provide a description of the qualifications and work experience for the proposed Contract Administrator and other key staff assigned to perform the work as outlined in this RFP listing their relevant experience and certifications. Operational Information Offeror must provide a written response to each of the following: Describe the method and/or protocol used to identify an LEP client’s language, the process for connecting that individual with an appropriate interpreter, and the process to address situations when an interpreter for the requested language is not immediately available. Describe how your company will meet the requirement for interpreters to respond to calls (on average) at a rate of 95% or greater within 30 seconds of the client’s language being identified. What are your company’s requirements and safeguards to ensure confidentiality and compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA)? Describe how these requirement/safeguards are managed and reinforced. Provide a copy of the informational and instructional materials that will be provided to customers and the public explaining the process used to access telephone interpreter services with your company. Offerors must provide informational/instructional material for both the end users as well as for the public to indicate that interpretation services are available at no cost to the public. Interpreter Quality Assurance Offeror must provide a written response to each of the following: Describe your screening process for interpreters and the general minimum requirements for experience, education, language proficiency and certifications. Include detailed information regarding any testing instruments or tools you use to determine the interpreter’s skill level. Describe how your company will ensure that interpreters are providing (and will continue to provide) a quick, courteous response with accurate interpretation. Organizational References Provide a minimum of three (3) references from similar projects performed for private, state or large local government clients within the last three years. Offerors are required to submit ATTACHMENT F, Organization Reference Questionnaire, to the business references they list. The business references must submit the Reference Form directly to the designee described in Section I.D. It is the Offeror’s responsibility to ensure the completed forms are received on or before December 9, 2014 at 5:00 pm for inclusi...
