YOUR RIGHTS IN THE PROGRAMS OF ALL-INCLUSIVE CARE FOR THE ELDERLY. When you join a PACE program, you have certain rights and protections. Mercy LIFE, as your PACE program, must fully explain and provide your rights to you or someone acting on your behalf in a way you can understand at the time you join. At Mercy LIFE, we are dedicated to providing you with quality health care services so that you may remain as independent as possible. This includes providing all Medicare-covered items and services and Medicaid services, and other services determined to be necessary by the interdisciplinary team across all care settings, 24 hours a day,7 days a week. Our staff and contractors seek to affirm the dignity and worth of each participant by assuring the following rights: You have the right to be treated with respect. You have the right to be treated with dignity and respect at all times, to have all of your care kept private and confidential, and to get compassionate, considerate care. You have the right: • To get all of your health care in a safe, clean environment and in an accessible manner. • To be free from harm. This includes excessive medication, physical or mental abuse, neglect, physical punishment, being placed by yourself against your will, and any physical or chemical restraint that is used on you for discipline or convenience of staff and that you do not need to treat your medical symptoms. • To be encouraged and helped to use your rights in the PACE program. • To get help, if you need it, to use the Medicare and Medicaid complaint and appeal processes, and your civil and other legal rights. • To be encouraged and helped in talking to PACE staff about changes in policy and services you think should be made. • To use a telephone while at the PACE Center. • To not have to do work or services for the PACE program. You have a right to protection against discrimination. Discrimination is against the law. Every company or agency that works with Medicare and Medicaid must obey the law. They cannot discriminate against you because of your: • Race • Ethnicity • National Origin • Religion • Age • Sex • Mental or physical disability • Sexual Orientation • Source of payment for your health care (For example, Medicare or Medicaid) If you think you have been discriminated against for any of these reasons, contact a staff member at the PACE program to help you resolve your problem. If you have any questions, you can call the Office for Civil Rights at 0-000-000-0000. TTY users should call 0-000-000-0000. You have a right to inform...
