Terms and Definitions Definition. Billing Month The period of time used for the monthly invoice. This is usually a minimum of 30 days but starts after the first of any month. Customer Premise Equipment (“CPE”) Managed Service equipment located at the Site. Customer Time Time attributable to or caused by one or more of the following: Incorrect or incomplete information provided by Customer; Verizon or the Verizon approved maintenance provider being denied access to CPE or network components at the Site when access is required; Failure or refusal to release the Device for testing; or Customer unavailability where needed to close a Trouble Ticket. MRC Monthly Recurring Charge. NOC Verizon’s Network Operations Center Notification Period The Notification Period is the period of time between the opening of a Trouble Ticket for an Outage and when Verizon has sent a notification to Customer’s designated point of contact. Outage(s) When one of the UCCaaS/Hosted Calling applications is not operational within the UCCaaS/Hosted Calling data centers such that a Customer end user does not have the ability to utilize the primary function of the UCCaaS/Hosted Calling application. Loss of individual features not detrimentally affecting the primary function of a UCCaaS/Hosted Calling application does not constitute an outage. Additionally, UCCaaS/Hosted Calling application fail over to the redundant data center resulting in application functionality being restored does not constitute an outage, even if the trouble ticket remains open to continue repairs, or remains open in a customer time or maintenance time status. Platform The Customer’s solution design for Cisco Unified Communications Manager, Unified Presence Server and Unity Connections messaging utilizing Cisco’s defined best practice recommendations for redundancy and availability. UCCaaS/Hosted Calling UCCaaS/Hosted Calling is comprised of the following applications: Cisco Unified Communications Manager, Unity Connection, and Unified Presence.
Terms and Definitions Definition. Assured Forwarding (AF) A set of priority Class of Service types intended to support data prioritization and precedence Best Effort (BE) A Class of Service type intended to support General Business transactions Billing Account Number (BAN) The account number to which all the Service charges are linked. Bursty Traffic Traffic where the minimum packet arrival gap in ms is the same or less than [(the largest expected voice packet sizes in bytes)*8000/(link speed in bits/sec)] CE-to-HUB Satellite Gateway SLA is measured between Verizon’s-origination (Satellite earth station Hub) and customer-destination demarcation point. Circuit A circuit is a Connection, port, CAR and local access. Class of Service (COS) Priority classes that enable the network to differentiate data packages and assign routing precedence based on the customer data networking settings Committed Access Rate (CAR) Committed Access Rate (CAR) is the amount of bandwidth to which Customer subscribes on a logical port by logical port basis. CAR can be equal to or less than the logical port speed. Connection Connection is a port on Customer’s virtual private network (VPN) connected to the Verizon PIP Network. Customer subscribes to a CAR for each Connection. Core Network The Core Network, also referred as the Provider Core or P-Core Network, is a dedicated and redundant backbone network with a resilient topology engineered to optimized network routes, maximize stability and minimize failover times. The Core Network has been designed to provide quality of service excellence and to enable intelligent adaptability to new generation technologies. The Core Network is a secure, reliable and fast backbone network platform dedicated solely to Private MPLS network traffic. The Core Network supports Private MPLS network traffic but does not support direct customer access connections. CPE Customer Premise Equipment. Telecommunications equipment located at the Customer Site. Customer Edge (CE) Routers and CPE connected to the local access loop. CE-to-CE Customer Edge to Customer Edge. The network segment to and from the customer demarcation point that includes the local loop and the PIP network but excludes the customer CPE. Customer Provided Local Loop (CPLL) Customer remits payment for local access directly to their local access provider and Verizon does not invoice Customer for local access charges. Customer Service Center Verizon locations where Customer reports Service issues. Eligible Hard Outage Minutes ...
Terms and Definitions Definition. Severely Concealed Seconds Ratio The ratio of time by which a significant amount of audio quality concealment is observed divided by the call duration.
Terms and Definitions Definition. Billing Month The period of time used for the monthly invoice. This is usually a minimum of 30 days but starts after the first of any month. Codec Program used to convert voice signals from analog data to digital data for transmission by the UCCaaS Service and then convert the data back to analog data to be received. Customer Premise Equipment (“CPE”) Managed Service equipment located at the Site. Customer Time Time attributable to or caused by one or more of the following: Incorrect or incomplete information provided by Customer; Verizon or the Verizon approved maintenance provider being denied access to CPE or network components at the Site when access is required; Failure or refusal to release the Device for testing; or Customer unavailability where needed to close a Trouble Ticket. MOS Mean Opinion Score. A measurement of the voice quality of a call ranging from a score of 1 to 5. MRC Monthly Recurring Charge. Outage(s) One of the following applications; Cisco Unified Communication Manager, Cisco Unity Connection, or Cisco Unified Presence applications is not operational within the UCCaaS Data Centers such that the Customer does not have the ability to utilize such UCCaaS application capabilities. Platform The Customer’s solution design for Cisco Unified Communications Manager, Unified Presence Server and Unity Connections messaging utilizing Cisco’s defined best practice recommendations for redundancy and availability. UCCaaS UCCaaS is made up of the CUCM Cluster instances and other applications (e.g. Unity Connection and Unified Presence) located at the UCCaaS Data Center.
Terms and Definitions Definition. Billing Month The period of time used for the monthly invoice. This is usually a minimum of 30 days but starts after the first of any month. Customer Premise Equipment (“CPE”) Managed Service equipment located at the Site. Customer Time Time attributable to or caused by one or more of the following: Incorrect or incomplete information provided by Customer; Verizon or the Verizon approved maintenance provider being denied access to CPE or network components at the Site when access is required; Failure or refusal to release the Device for testing; or Customer unavailability where needed to close a Trouble Ticket. MRC Monthly Recurring Charge. NOC Verizon’s Network Operations Center Outage(s) One of the UCCaaS applications is not operational within the UCCaaS Data Centers such that a Customer end user does not have the ability to utilize the primary function of the UCCaaS application. Loss of individual features not detrimentally affecting the primary function of a UCCaaS application does not constitute an outage. Platform The Customer’s solution design for Cisco Unified Communications Manager, Unified Presence Server and Unity Connections messaging utilizing Cisco’s defined best practice recommendations for redundancy and availability. UCCaaS UCCaaS is comprised of the following applications: Cisco Unified Communications Manager, Unity Connection, and Unified Presence.
Terms and Definitions Definition. Assured Forwarding (AF) A set of priority Class of Service types intended to support data prioritization and precedence Best Effort (BE) A Class of Service type intended to support General Business transactions Billing Account Number (BAN) The account number to which all the Service charges are linked. Bursty Traffic Traffic where the minimum packet arrival gap in ms is the same or less than [(the largest expected voice packet sizes in bytes)*8000/(link speed in bits/sec)] Circuit A circuit is a Connection, port, CAR and local access. Class of Service (COS) Priority classes that enable the network to differentiate data packages and assign routing precedence based on the customer data networking settings Committed Access Rate (CAR) Committed Access Rate (CAR) is the amount of bandwidth to which Customer subscribes on a logical port by logical port basis. CAR can be equal to or less than the logical port speed. Connection Connection is a port on Customer’s virtual private network (VPN) connected to the Verizon PIP Network. Customer subscribes to a CAR for each Connection. Core Network The Core Network, also referred as the Provider Core or P-Core Network, is a dedicated and redundant backbone network with a resilient topology engineered to optimized network routes, maximize stability and minimize failover times. The Core Network has been designed to provide quality of service excellence and to enable intelligent adaptability to new generation technologies. The Core Network is a secure, reliable and fast backbone network platform dedicated solely to Private MPLS network traffic. The Core Network supports Private MPLS network traffic but does not support direct customer access connections. CPE Customer Premise Equipment. Telecommunications equipment located at the Customer Site. Cross Border Lease Line(CBLL) A lease line that crosses a border. Customer Due Date (CDD) The date to which Verizon commits to deliver the Service. Customer Edge (CE) Routers and CPE connected to the local access loop. CE-to-CE Customer Edge to Customer Edge. The network segment to and from the customer demarcation point that includes the local loop and the PIP network but excludes the customer CPE. Customer Provided Local Loop (CPLL) Customer remits payment for local access directly to their local access provider and Verizon does not invoice Customer for local access charges. Customer Service Center Verizon locations where Customer reports Service issues. Eligible Hard Outage Minutes ...
Terms and Definitions Definition. Assured Forwarding (AF) A set of priority Class of Service types intended to support data prioritization and precedence Best Effort (BE) A Class of Service type intended to support General Business transactions Billing Account Number (BAN) The account number to which all the Service charges are linked.
Terms and Definitions Definition. Billing Month The period of time used for the monthly invoice. This is usually a minimum of 30 days but starts after the first of any month. Codec Program used to convert voice signals from analog data to digital data for transmission by the UCCaaS Service and then convert the data back to analog data to be received. Customer Premise Equipment (“CPE”) Managed Service equipment located at the Site. Customer Time Time attributable to or caused by one or more of the following: Incorrect or incomplete information provided by Customer; Verizon or the Verizon approved maintenance provider being denied access to CPE or network components at the Site when access is required; Failure or refusal to release the Device for testing; or Customer unavailability where needed to close a Trouble Ticket. MOS Mean Opinion Score. A measurement of the voice quality of a call ranging from a score of 1 to 5. MRC Monthly Recurring Charge. NOC V erizon’s Network Operations Center Terms and Definitions Definition Outage(s) One of the UCCaaS following applications; Cisco Unified Communication Manager, Cisco Unity Connection, or Cisco Unified Presence applications is not operational within the UCCaaS Data Centers such that the Customer does not have the ability to utilize such UCCaaS application capabilities. One of the UCCaaS applications is not operational within the UCCaaS Data Centers such that a Customer end user does not have the ability to utilize the primary function of the UCCaaS application. Loss of individual features not detrimentally affecting the primary function of a UCCaaS application does not constitute an outage. Platform The Customer’s solution design for Cisco Unified Communications Manager, Unified Presence Server and Unity Connections messaging utilizing Cisco’s defined best practice recommendations for redundancy and availability. UCCaaS UCCaaS is made up of the CUCM Cluster instances and other applications (e.g. Unity Connection and Unified Presence) located at the UCCaaS Data Center. UCCaaS is comprised of the following applications: Cisco Unified Communications Manager, Unity Connection, and Unified Presence.
Terms and Definitions Definition. In-Band Access In-Band access may be provided either i) through a Company Managed WAN site connected to Customer’s LAN network, or ii) through Customer-provided Internet access (from Company or a 3rd party) using IP Sec encryption technology with Company Internet Dedicated – Managed service connected to Customer’s LAN network (collectively, “WAN In-Band Access”). In-Band access is required for each of Customer’s LAN locations or Company can manage more than one Customer LAN using one WAN In-Band Access site. LAN Switch Any LAN networking Customer premises equipment managed by Company. MRC Monthly Recurring Charge. Outage(s) An Outage is defined as an unscheduled period in which the LAN Switch is interrupted and unavailable for use by Customer for sixty (60) or more unavailable Seconds (“UAS”) within a 15- minute period measured by Company. UAS is the American National Standards Institute standard (ANSI) T1.231. Port A physical interface for data cables to a LAN Switch. Service Level Agreement (“SLA”) A series of performance commitments made by Company to the Customer. Service Restoration Priorities Process by which Managed LAN disruptions are ranked by the Customer Service Center. Site A site is Customer’s Managed LAN location which includes a LAN Switch Trouble Ticket A ticket opened within Company’s NOC from an internal Company report or a report by a Customer to Company of either perceived Outage or Managed LAN degradation.
Terms and Definitions Definition. 3rd Party Maintenance Maintenance services from third parties approved by Verizon from time to time. The current approved 3rd Party Maintenance providers are [**]. 3rd Party Network Transport services or local access from third parties approved by Verizon from time to time. The current approved 3rd Party Network providers are [**]. Access Type 3 Circuits for which local access is not furnished via Verizon or Verizon-affiliate facilities. Billing Month The period of time used for the monthly invoice. This is usually a minimum of 30 days but starts after the first of any month. circuit A circuit is a Connection, port, CAR and local access. Connection Connection is a port on Customer’s WAN connected to Verizon or a 3rd Party Network. Customer Premise Equipment (“CPE”) Service equipment located at the Customer site. Customer Time Time delays attributable to or caused by one or more of the following: Ÿ Incorrect or incomplete information provided by Customer; Ÿ Verizon or the Verizon approved maintenance provider being denied access to CPE or network components at the Customer location when access is required; Ÿ Failure or refusal by Customer to release the circuit for testing; or Ÿ Customer unavailability where needed to close a trouble ticket. MRC Monthly Recurring Charge. Network Outage (Hard Outage) Managed WAN Service degradation such that Customer is unable to use the Managed WAN Service and Customer is prepared to release the circuit to Verizon for immediate testing. Port An entrance to and/or exit from a network. router The term “router” means managed WAN devices. site A site is Customer’s Managed WAN Service location that includes CPE and a Connection. Trouble Ticket The result of reporting by a Customer to Verizon of either perceived Managed WAN Service outage or Managed WAN Service degradation. Verizon Network MCI Communications Services, Inc. d/b/a Verizon Business Services, MCImetro Access Transmission Services, LLC d/b/a Verizon Access Transmission Services; MCImetro Access Transmission Services of Virginia, Inc. d/b/a Verizon Access Transmission Services of Virginia; or MCImetro Access Transmission Services of Massachusetts, Inc. d/b/a Verizon Access Transmission Services of Massachusetts. INTERNET DEDICATED — MANAGED SERVICE Contract ID: 545035-01 Verizon Business Service Agreement
