Support Data. Publisher may collect and use Support Data internally to provide technical support for the Offering. Publisher will not use Support Data for any other purpose unless otherwise agreed in writing by the parties.
Support Data. Data collected and maintained by Provider when a Purchasing Entity submits requests for support and trouble-shooting services, including information about the hardware and software Products and other details about the support incident and interaction.
Support Data. In a continuous effort to enhance and improve the performance, quality and support of the Software, BigID collects and uses certain metadata derived from the Customer usage of the Software to create (i) high level, generic, anonymous, statistical and/or benchmarking data (“Statistical Data”) and aggregates with other customer information (the “Aggregated Data”). such Aggregated Data does not identify and cannot be used to identify, reveal or be traced back to Customer, a User, any Customer System or any specific Customer Data. Customer grants BigID a perpetual, irrevocable, fully paid-up, worldwide right to use, copy, modify, create derivative works of, publish, and exploit the Statistical Data as incorporated into the Aggregated Data solely for BigID’s internal business purpose of improving, optimizing, and monitoring the performance of the Software and Services and for the purpose of creating benchmarking data. BigID does not and will not sell or transfer the Statistical Data or Aggregated Data to any third party. Representatives and subcontractors utilized by BigID in connection with the provision of SaaS and/or Services as applicable may have access to such.
Support Data. Customer acknowledges that correspondence, log files and other support data generated in conjunction with a request for customer support services may contain sensitive, confidential or personal information. Customer is solely responsible for taking the steps it considers necessary to protect such data, including obfuscating the logs or otherwise guarding such information prior to sending them to AetherPal.
Support Data. Ropes may collect and use Support Data internally to provide technical support for the Offering. Ropes will not use Support Data for any other purpose unless otherwise agreed in writing by the parties.
Support Data. 9.1 Summary Support Data is the information we collect when you submit a support request or run an automated troubleshooter, including information about hardware, software, and other details related to the support incident, such as: contact or authentication information, chat session personalization, information about the condition of the machine and the application from when the fault occurred and during diagnostics, system and registry data about software installations and hardware configurations, and error-tracking files. We use Support Data as described in this privacy statement, and additionally use it to resolve your support incident and for training purposes.
Support Data. In order to provide the Services to you, cPanel may collect information from you including but not limited to: (a) IP addresses, usernames and passwords necessary to login to SSH, WebHost Manager and the Licensed Server’s root directory; (b) the usernames and passwords necessary to login into any affected accounts including email accounts, cPanel accounts, MySQL accounts and other accounts; and (c) other information that you voluntarily supply or that cPanel requests in order to resolve your Incident ((a) through (c) collectively, “Support Data”). cPanel will use commercially reasonable efforts to preserve the security of the Support Data by using reasonable physical and electronic security measures (except to the extent cPanel is required or permitted to disclose, access or use such information by Applicable Law), but cPanel cannot guarantee the security of such data. To the extent that Applicable Law requires that you obtain any consents, permissions or licenses from third parties (including Third Party Users) or to give any notices or disclaimers to third parties (including Third Party Users) prior your disclosure of Support Data to cPanel, you agree to comply with such Applicable Laws prior your disclosure of Support Data to cPanel.
