Voice Quality. Speech clarity, audio continuity and echo suppression will be of similar quality to normal IDD calls for * of the calls during any * period. Analysis of these parameters by New T&T shall be done in good faith, utilizing industry-accepted testing equipment and procedures, with test reports made available to Telegroup in the event a claim is made with regard to this sub-exhibit 3.3.2.
Voice Quality. HSMM requires the vendor to provide a field strength of at least
Voice Quality. The Contractor shall meet or exceed the LAFD’s standards for audio quality.
Voice Quality. When the ASR talks to someone over the telephone, personality is conveyed entirely through voice. Because we do not have the advantage of facial expression and body language when speaking on the phone, our voice needs to communicate warmth, friendliness, and a desire to be of service to all callers. If the ASR is smiling, the smile will be reflected in his/her voice by a friendly tone. If the ASR is slouched in their chair, their voice is likely to have an indifferent, lackadaisical quality, instead of sounding eager to serve. To help communicate competence, concern and courtesy for customers while speaking over the phone, the ASR should speak as thought the caller were seated across the desk from them. Smile when appropriate, even though the caller can’t see the smile. ASR’s should sit up straight, and focus attention to the caller. Voice Quality There are four elements to a professional businesslike voice quality: Tone, Rate, Volume and Diction Following is a description of each element and suggestions for effective use. Tone This should be friendly, warm, and courteous without being overly familiar or formal. An ASR should always smile. Even when speaking about a serious matter and the customer has become upset, continue to be friendly and professional. Rate Generally, it is best that the ASR match rate of speech to that of the customer. If the ASR speaks much faster than the customer does, the customer may get the impression that xxxxxxx to them off the telephone. Speaking slower than the customer, on the other hand, can give the impression that the ASR is unsure or perhaps bored and do not place high priority on the callers needs.
Voice Quality. Voice Quality is measured by the industry standard Mean Opinion Score (“MOS”) voice quality assessment model that measures the impact of impairments in the Network by CODEC. The MOS for voice traffic transiting the network to and from T-Mobile will not average less than [* * *].
Voice Quality. When the ASR talks to someone over the telephone, personality is conveyed entirely through voice. Because we do not have the advantage of facial expression and body language when speaking on the phone, our voice needs to communicate warmth, friendliness, and a desire to be of service to all callers. If the ASR is smiling, the smile will be reflected in his/her voice by a friendly tone. If the ASR is slouched in their chair, their voice is likely to have an indifferent, lackadaisical quality, instead of sounding eager to serve. To help communicate competence, concern and courtesy for customers while speaking over the phone, the ASR should speak as thought the caller were seated across the desk from them. Smile when appropriate, even though the caller can’t see the smile. ASR’s should sit up straight, and focus attention to the caller.
Voice Quality. There are four elements to a professional businesslike voice quality: Tone, Rate, Volume and Diction Following is a description of each element and suggestions for effective use. Tone This should be friendly, warm, and courteous without being overly familiar or formal. An ASR should always smile. Even when speaking about a serious matter and the customer has become upset, continue to be friendly and professional. Rate Generally, it is best that the ASR match rate of speech to that of the customer. If the ASR speaks much faster than the customer does, the customer may get the impression that xxxxxxx to them off the telephone. Speaking slower than the customer, on the other hand, can give the impression that the ASR is unsure or perhaps bored and do not place high priority on the callers needs.
