Service Restoration definition
Service Restoration means where IFS assist Customer to bring the Application Software back to being available for productive use.
Service Restoration means the elapsed time during Standard Service Hours:
Service Restoration. (SLA) means the time it takes LMI to apply a functional resolution to the reported defect, meaning LMI provides Intel with a temporary fix or workaround that solves a reported Defect and that can be used by Intel with minimal inconvenience and minimal impact on Intel’s business operations.
Examples of Service Restoration in a sentence
Support ticket requests may be logged at any time through IFS’s online support portal (“Support Ticket”): • IFS shall assist Client to evaluate and classify Support Ticket requests and determine their route to Resolution or where applicable, Service Restoration.
Support ticket requests may be logged at any time through Copperleaf’s online support portal (“Support Ticket”): • Copperleaf shall assist Client to evaluate and classify Support Ticket requests and determine their route to Resolution or where applicable, Service Restoration.
More Definitions of Service Restoration
Service Restoration means the time it takes Vendor to apply a functional resolution to the reported defect, meaning Vendor provides BTE with a temporary fix or workaround that solves a reported defect and that can be used by BTE with minimal inconvenience and minimal impact on BTE’s business operations. Vendor shall exercise its best, continuous and uninterrupted efforts, twenty-four (24) hours a day, seven (7) days a week, to achieve Service Restoration for any Catastrophic Defects and Critical Defects as soon as possible after reported by BTE with a quarterly non-binding target of mean time to restore of one (1) hour. Without limiting the generality of the foregoing, the parties agree that the time frames for Initial Response, Service Restoration and Defect Resolution set forth in the following table represent the outside time limit for Initial Response, Service Restoration and Defect Resolution and that BTE expects Vendor to achieve time frames that are better than the time frames set forth below. Catastrophic Defect1 [**] [**] [**] Critical Defect1 [**] [**] [**] Major Defect [**] [**] [**] Minor Defect [**] [**] [**] 1 With respect to all Catastrophic and Critical Defects, Vendor shall provide hourly status updates to BTE until Service Restoration has been achieved. [**] – Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange Commission.
Service Restoration means the time it takes Supplier to apply a functional resolution to the reported Incident, meaning Supplier provides MetroPCS with a temporary fix or workaround that solves a reported Incident and that can be used by MetroPCS with minimal inconvenience and minimal impact on MetroPCS’ business operations.
Service Restoration means that the interruption condition has been corrected and that the interrupted customer or customers have regained the full use of their electric service.
Service Restoration means the time it takes Vendor to apply a functional resolution to the reported defect, meaning Vendor provides the School District with a temporary fix or workaround that solves a reported defect and that can be used by the School District with minimal inconvenience and minimal impact on the School District's business operations.
Service Restoration means the elapsed time during Standard Service Hours; a) between You reporting the fault via the Nexgen Service centre and the restoration of the Service; or b) between Nexgen responding to an alarm on the Nexgen network or an Attachment Circuit and the restoration of the Service.
Service Restoration means the time it takes Infinera to apply a functional resolution to the reported defect, meaning Infinera provides Ordering Activity with a temporary fix or workaround that solves a reported defect and that can be used by Ordering Activity with minimal inconvenience and minimal impact on Ordering Activity’s business operations.
Service Restoration means action taken by IFS to assist the Client to bring the Licensed Software back to being available for productive use.